John Funk Community Champion

Discussions

    • Forms Automation: Access form fields with smart values (smartvalues)

      In case you have missed the announcement or have not being following the JAC ticket, this was shipped today. Personally I think this is huge. https://jira.atlassian.com/browse/JSDCLOUD-10697 And here is the Atlassian guidance documentation:…

    • Should I Create a Jira Company-managed or Team-managed Project?

      When creating a new Jira project, you are faced first with what type of project you truly need. And while there are different types of projects in Jira – Jira Software, Jira Business, Jira Service Management – one more layer of decision is needed. Will it be a Company-managed Project (CMP)or a Team-managed Project (TMP)?…

    • Detailed Steps for Integrating Jira with Salesforce using native API and no connectors

      The desire is to connect Jira and Salesforce with the native APIs using new Jira Service Account. The goal is that when the status of an object (for example Opportunity) reaches a certain value, then create a work item in JSM and copy values from SF to Jira based on mapping. Has anyone done this? Can you provide…

    • Creating a Flexible Recurring Task Issue

      One of the primary goals of Automation is to provide consistent handling of user triggered events such as transitions of issues, field changes, issues created, or other similar things. The second benefit is to reduce the overhead of administrative functions such as cloning or creating issues, auto-transitioning of issues,…

    • Report showing a list of users by story points for a given (active) sprint

      Looking for an out of the box JQL query (not ScriptRunner) or free app that would show each assignee for a work item and the total Story Points for all of their work items on a given Sprint - at least the Open or Active Sprint at the beginning. 

    • JSM Approvals by Email (with a work around)

      One of my favorite (if not THE favorite) features that Atlassian has recently rolled out is the ability to do Approvals by Email within Jira Service Management (JSM). This was in response to a long outstanding feature request with many votes by users. The idea is that a JSM project workflow can trigger an email to be sent…

    • lookupTable not working as expected with a Date

      Hello everyone! I have an automation rule that uses a Lookup Table. I am wanting to get a value from the table when the value of a date field matches the key. I am logging out the value of the date field and it shows a value exactly like the value in the Lookup Table. But when I try to retrieve the value of the table to…

    • Hi Fadoua! No, I don't think Backlog will ever be removed...

      Hi Fadoua! No, I don't think Backlog will ever be removed from the Agile process. There are multiple projects/spaces in Jira based on teams and/or products and the work they are doing. So even if you have all of the ideas in a central space, they will go into the individual backlogs of the products/teams doing the work. 

    • Creating a Second Agile Board for Team-Managed or JIra Work Management Projects

      We all know that boards can be one of the most empowering ways our users interact with Jira projects. The ease of dragging and dropping cards from column to column provides a smooth and effortless transition of issues. But, let's face it, those built-in boards for Team-managed projects and Jira Work Management projects…

    • What's the Difference Between Components and Labels in Jira?

      This is a recurring question we see from users across the Atlassian ecosphere. For new Jira users especially, it can be quite confusing. A quick search on the web will return lots of articles and videos and graphics of all sorts. In this article, I will throw my two cents in, which hopefully you will find helpful. Jira…

    • Why Can’t I Change the User Permissions in my Free Account?

      We see this question quite a bit, so what’s going on? Free Subscriptions are by design by Atlassian to not allow updates to any permissions. I am sure you already realize there is a user limit for what is allowed for a Free site (10 users or less for Jira, 3 user (Agents) or less for Jira Service Management. But if you…

    • What Are Locked Fields in Jira? And How Do I Unlock Them?

      When you sign up for a Jira instance or install an app from the Atlassian Marketplace, there are a few fields that are used by a Jira product or the app. These fields are considered system fields and are “locked” upon their creation. Though they are system fields, they show up in the list of custom fields, but include a…

    • Smart Values Condition syntax for forms data

      Hi All, I have a question about the syntax needed for the validation of forms data for a condition. As you can see in the image, I have a Forms field (short text) that I am checking to see if it has a value or not. It is the beginning of a condition with lots of other fields after it. If it is empty, I need the rule to…

    • How to change a group for a User Picker (multiple users) custom field?

      I created a User Picker (multiple users) custom field. How do I change which group(s) can only supply valid users to pick from?

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