Hugo Mora Insider

Discussions

    • Workforce Management for small service teams: what to sort out before you turn it on

      Most of the Workforce Management coverage so far is aimed at high-volume contact centres. If you run a five-person service desk, it's easy to assume none of it applies to you. I'd argue the opposite. Small teams get hurt by the same problems — work sitting unassigned, one person quietly absorbing everything, nobody knowing…

    • Screens say whether, layouts say where — so which one is hiding my field?

      Hi everyone, The most common question I get from project admins is some variant of "I added the field, why can't I see it?" And the honest answer is that there are at least five places it could be dying, in a specific order, and you have to check all of them. Field context (is the field even scoped to this project and work…

    • Data Center under machine traffic: is self-protection now a security feature, not a performance one?

      Hi DC lovers, The traffic profile of a Data Center instance has changed shape, and most capacity planning hasn't caught up. We still size instances around concurrent users. But the requests that actually hurt increasingly aren't human: CI pipelines polling for issue status, automation rules fanning out, reporting tools…

    • Hello Atlassian Community!

      Hi everyone! I’m excited to join the Atlassian Community! Based in Spain, I work with Atlassian tools like Jira, Confluence, and Jira Service Management, focusing on optimizing workflows, agility, and ITSM. I speak Spanish and English, and I’m looking forward to connecting with fellow community members here and sharing…

    • Managed accounts from not verified domains

      Hi, Please allow me present our scenario. On our Identity Provider (Azure AD) we store our internal user (with our verified domains) and also our customers (with his/her work domain) and a password used on other service oriented systems that we provide. On Datacenter, we populate secondary email as the email to use, so…

    • URL parameters creating a request on Jira Service Desk portal

      Hi, On Jira you can send parameters for default form values: It's documented here Like this: /secure/CreateIssueDetails!init.jspa?pid=10001&issuetype=1&summary=say+hello+world&reporter=user My question is: It's possible to do that on Service Desk Portal create form? I didn't find it on documentation. Thanks a lot, --Hugo

    • Memory problems with script runner

      Hi! We are getting a strange error on our JIRA instance. JIRA is creating a very large object that crashes JIRA instance after GC timeout... We have detect a lot of threads with this stack trace. Could you please review this error? Thanks a lot, --Hugo http-bio-8080-exec-85 at…

    • Custom field values on "To issue fields" email

      Hi! I'm trying to include a group members emails on field "To issue fields" from Custom email Listener form... This value is stored on a custom field XXX (or customfield_12345) Could Iput something like this on this field? group:<% out <<…

Avatar