Arzoo Jain Atlassian Team

Hi, Atlassian Community! 👋 If you've ever wondered why your AI features aren't quite hitting the mark or why draft replies miss the mark, the answer is almost always the same: it's not the AI. It's the knowledge behind it. Your knowledge base is the engine that powers everything. Self-service suggestions, virtual agent…

A big thank you to everyone who attended our recent webinar - we truly appreciate your time and engagement. We had a great turnout and received some thoughtful questions from the audience. For those who weren’t able to join, no worries - you can access the recording here: Meeting: KB - AMA and Demo Feel free to watch and…

Hi, Atlassian Community! Over the last few months, the Jira Service Management knowledge base has undergone a transformation with a number of new feature releases designed to create a connected, operational, and AI‑assisted system for knowledge. We’d love to bring you up to speed on these innovations! Great service hinges…