Discussions
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Peak Holiday Season is Coming: Are Your Jira Workflows Ready for the OOO Knockout?
If you manage Jira or Jira Service Management (JSM), you already know the feeling. Peak vacation season is right around the corner, and right before the out-of-office (OOO) auto-replies switch on, the messages start rolling into your inbox: "Hey, I’m heading out for two weeks starting tomorrow. Can you route all my change…
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Activating Approval Delegation in Jira: Which Path is Right for You?
Jira's flexibility allows teams to build intricate and highly secure approval workflows. However, what happens when a critical approver—such as an IT Director or a Regional Manager—goes on a two-week vacation? In Jira Premium and Enterprise editions, where out-of-the-box workflow approvals are available independently of…
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Why Every Approval Workflow Needs a Delegation Strategy
You have built the perfect Jira workflow. The transitions are seamless, the conditions are strict, and the approval gates ensure compliance at every step. But then, your key approver goes on a two-week vacation… Suddenly, critical tickets are bottlenecked. The service desk starts receiving "urgent" pings, and Jira Admins…
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Stop Paying for Ghost Licenses: 3 Ways to Manage IT Subscriptions in Jira
If your organization is like most, SaaS sprawl is quietly eating into your IT budget. Different departments spin up subscriptions, licenses go unused when employees leave, and auto-renewals hit the company credit card before anyone has a chance to review the actual usage. Because IT teams already live in Jira, it is the…
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How to Easily Measure Vendor Performance in Jira
If you are reading this on the Atlassian Community, you already know that Jira and Jira Service Management (JSM) are absolute powerhouses for tracking internal agent performance and managing service requests. But what happens when those requests rely on external service providers? We previously explored the three different…
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Streamlining Vendor and Contract Management in Jira: Which Path is Right for You?
Managing your suppliers and their associated contracts is a universal challenge for growing organizations. When your ecosystem is built on Atlassian, the natural question isn't if you should manage vendors in Jira, but how. Depending on your license tier, technical bandwidth, and budget, there are three primary ways to…
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How to take ITIL Supplier Management to the next level with Jira!
Do you know exactly when your company’s internet contract expires, and who inside your team is responsible for it? Imagine this situation. A connectivity issue impacts your users. You need to escalate quickly with your provider. You know a contract exists, but the details aren’t in your operational tools. You check emails.…
