Discussions
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The Atlassian Rovo MCP Server now includes JSM tools!
We’re excited to share the next evolution of the Atlassian Rovo MCP Server: we've officially added support for Jira Service Management (JSM)! If you use AI assistants or automation to manage IT workflows, incidents, or alerts, this update brings your service desk right into your favorite AI environment. What is it? The MCP…
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Enhanced email customization capabilities available in Automation
We're excited to announce the release of our new automation action for email, designed to help streamline communications within your workflows. With this update, you can send emails from custom email addresses, incorporate images, and choose between plain text, rich text, and HTML content formats. Through a more…
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Announcing GA of New Relic MCP for Rovo Ops - Bring observability directly into Atlassian
Hi everyone! 👋 A few months ago, we announced an Early Access Program for Observability in JSM powered by Rovo. Your feedback on bringing AI-assisted alerting and root-cause analysis into your workflows was incredible. Today, we are thrilled to announce the next step in that journey: the New Relic MCP (Model Context…
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Early Access: Observability in JSM — powered by Rovo
Hi everyone! 👋 We’re opening an Early Access Program (EAP) for a major new Jira Service Management capability: deep, native integrations with leading observability platforms —brought right into Rovo. This is your chance to shape how Atlassian brings AI-assisted alerting, incident management, and root-cause analysis…
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Resolve JSM ITOps Incidents Faster with Rovo Dev CLI & Observability MCP integration
We’re excited to share that you can integrate Rovo Dev CLI with 3P observability MCPs making it easier than ever for teams to investigate alerts and perform automated root cause analysis (RCA) directly from their command line. With this integration, you can seamlessly connect Jira Service Management (JSM) with 3P…
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📣 Sign up for Early Access Program (EAP) - Rovo with Observability data for incidents in JSM
Hi everyone! 👋 We’re excited to announce an Early Access Program (EAP) launching soon for a major new capability in Jira Service Management: deep integrations with leading observability platforms right into Rovo. This is your chance to help shape how Atlassian brings AI-powered alert, incident management and root cause…
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📣 Sign up for Early Access Program (EAP) - Journeys for Jira Service Management
Hi everyone! 👋 We’re excited to announce an Early Access Program (EAP) kicking off in April for a brand new feature in Jira Service Management - Journeys! A way for you to automatically create work items (issues) across different service and software projects, allowing you to control when, where and how these work items…
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📣 Sign up for Early Access Program (EAP) - Journeys for Jira Service Management
Hi everyone! 👋 We’re excited to announce an Early Access Program (EAP) kicking off in April for a brand new feature in Jira Service Management - Journeys! A way for you to automatically create work items (issues) across different service and software projects, allowing you to control when, where and how these work items…
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Introducing table customization in request type settings
Hello Atlassian Community! We’re rolling out some improvements to offer a more functional view of the request types in your service project. These updates to the table in request types settings provide admins with greater flexibility to customize their table view to suit their needs and preferences, making it easier to…
