Discussions
-
Session recap: Speed up ticket triage with queues
We just wrapped a Speed up ticket triage with queues live learning session! We covered how to build and organize queues in Jira Service Management so agents can quickly find and prioritize the right work. We also looked at how AI features help at every stage, from before a request reaches the queue to while agents are…
-
Session recap: Configuring request types: Building the foundation AI depends on
We just wrapped a Configuring request types: Building the foundation AI depends on live learning session! We covered how to configure request types for your service desk, and why well-structured request types in Jira Service Management matter not just for help seekers, but for the AI features that rely on them. Here’s a…
-
Why Community revamped the live learning experience
Welcome back to our series! We're so glad you're here. I’m an Instructional Designer on the Community Team, and in today's post, I’ll detail how a year-long rebuild transformed our live team training experience into something more flexible, engaging, and hands-on. By: Michelle Cacciapaglia, a Senior Instructional Designer…
-
New Jira Service Management space administration live training for space admins
A poorly configured service space can create friction for everyone: customers struggle to submit requests, agents get overwhelmed, and nothing moves at a consistent pace. In this new two-course series, an experienced instructor teaches your organization’s beginner Jira Service Management space admins how to set up a…
