Clara Belin-Brosseau_Elevatic Atlassian Partner

No tokens. No web requests. Just add a recipe to your rule. Elements Copy & Sync is the Jira Cloud app dedicated to cloning and synchronizing work items, with their fields, comments, attachments and child items, across projects and even across Jira instances. If you've ever tried to run an Elements Copy & Sync recipe from…

Hi Atlassian Community! 👋 Employee experience has quietly become one of the biggest levers for productivity in IT. As companies roll out new tools, automate more of their workflows, and now bring AI agents into the mix, the real question isn't whether these changes look good on paper, it's whether they actually make…

Hi Community! 👋 If you sync Jira work items together, you know how it usually goes: it runs quietly in the background, until, for some reason, it eventually breaks. And when that happens, the first person to notice is usually an end user, not you. By the time a broken sync gets reported, data has already drifted, and the…

Keeping Jira aligned across teams, projects, and tools is a constant challenge. As organizations grow, work rarely lives in a single Jira project, or even a single Jira instance. Support teams collaborate with development, product teams work across multiple spaces, and business stakeholders expect visibility without manual…

Managing a large project in Jira often involves repeating tasks and processes. Cloning an epic and its child issues—such as stories and tasks—can save significant time and maintain consistency across similar projects. However, Jira’s native duplicating options come with limitations that can slow your workflows. This guide…

If you’re working with Jira Service Management, chances are you’ve already added Jira Forms to your request types. They’re one of the most powerful ways to structure requests, guide customers with conditional logic, and collect exactly the right information, without needing a Jira admin to create new custom fields. But…

If you often clone issues in Jira, you’ve probably noticed that while the content gets copied, the connections don’t always follow. Being able to automatically create a Jira link to another issue when cloning can save time and keep your work organized, especially when those linked relationships represent dependencies or…

Cloning an entire project in Jira often feels like navigating a maze, wasting your time and energy. While Jira is a robust tool for project management, it doesn’t provide an out-of-the-box, user-friendly way to duplicate projects with all their issues and configurations. Automation can help, but it often requires advanced…

Let’s face it: setting up Jira projects can feel painful. New customer onboardings, release cycles, service rollouts… the structure is usually the same, yet we find ourselves rebuilding epics, tasks, and workflows from scratch. Wouldn’t it be better if you could just create a Jira project template and get rolling? 🪄 Good…

Working across multiple Jira projects can quickly get messy when each one has its own way of managing work. Over time, you might notice that workflows have drifted apart: statuses have different names, transitions don’t match, and reports become harder to trust. If this sounds familiar, it’s time to think about Jira sync,…

If you’re part of an IT team, chances are you’re also expected to deliver real business value, work efficiently, keep end users happy while maintaining cost efficiency. Whether you’re in a small startup or a large enterprise, knowing the cost of the services you provide is crucial when it comes to planning, budgeting, or…

Hi everyone 👋 If you've spent any time building automations in Jira, you probably know how powerful the native Jira Automation feature can be. But if you've also bumped into its limitations, especially when cloning issues, dealing with cross-instance sync, or maintaining long chains of rules: you’re not alone. From our…

Managing a service catalog in Jira Service Management can be challenging. Service owners and managers often face hurdles like outdated services, inefficient request processes, and a lack of actionable insights. These challenges not only slow down operations but also impact customer satisfaction and service quality. Why is…

The Elements Copy & Sync team is thrilled to announce a powerful new feature: clone and synchronize your issues across different Jira instances! This feature is designed to enhance your workflows by allowing you to replicate and update issues seamlessly between environments, helping teams collaborate more effectively…

Hello everyone, I have some questions about using JSM as a proper service catalog, meaning storing all IT services and providing a clear interface for internal users to raise requests. How do you manage your own IT service offering? Do you use Assets as a part of it? And what are the limitations of JSM compared to a fully…

Have you heard about XLAs? In today's world of service delivery, businesses aim to go beyond just meeting customer expectations. Service Level Agreements (SLAs) have been the go-to way to measure performance, but now there’s more focus on how customers actually feel. That’s where Experience Level Agreements (XLAs) come…

Hello fellow Jira users, is data residency important for you? Have you ever had to switch applications because data residency requirements were not met? We at Elements are excited to announce the release of a new feature in our apps Elements Copy & Sync and Elements Publish: Data Residency. This update allows you to…

Hello Jira users! Are you facing challenges with bulk cloning issues or cloning issues across multiple projects in Jira? Do you find Jira Automation to be too restrictive or difficult to configure for cloning issues? Elements Copy & Sync could be the perfect solution to streamline and automate your cloning and…

Hello community users! We at Elements Apps are always looking to improve our ITSM solutions to make them more efficient, useful, and user-friendly. We could really use your help to get some fresh eyes on our Marketplace listing. Our view might be a bit biased, so we’d love to hear your honest opinion! It’s just a quick…

Hello Jira users! Do you ever struggle to bulk clone issues in Jira? Do you need to clone epics with their child issues? Is Jira issue synchronization something that could be helpful? You probably tried to do it with Jira native features in the first place and found out that it is quite... limited. Whether you're working…

Maximizing Team Productivity with Jira and Confluence: A Comprehensive Knowledge Management Guide Atlassian's Jira and Confluence are essential tools that, when combined, profoundly amplify a team's ability to manage knowledge effectively. This guide explores how to integrate Jira and Confluence to develop a dynamic…

Hello Jira users! 👋 Have you ever struggled to align every stakeholder around a common project? Or spending a lot of time doing back and forth with dev, marketing, and sales team to ensure coordination? Do you feel like keeping every team on the same information level can be challenging? If you answered yes to one of these…

Hello Community members, I’m calling out for all IT support agents using Jira Service Management! 💪 I’m interested, how do you handle multiple and never-ending exchanges with customers on a single JSM ticket: * What’s the main reason for this comment accumulation? * Which solutions did you find to overcome this problem?…