Emre Toptancı [OBSS] Atlassian Partner

I know there are several questions and discussions on this community about max number of issues allowed in a single JIRA project and the simple answer is "there is no practical limit" My question is somehow different. ACP-100 JIRA Administration Certification Exam Prep Course mentions online and offline archiving. It says…

/rest/api/3/status This REST enpoint of Jira Cloud returns a list of all statuses associated with workflows. It does not include statuses that are not used in any workflow and more importantly it does not include statuses used in Next Gen projects. How can I get a list all ALL statuses in the system?

I am using Jira's SearchService for reporting againts large number of issues (>200K issues). Returning this many issues from a search and loading them into memory is clearly bad for the system. (Most of the time ends up with an OutOfMemory Exception) On the other hand, SearchProvider.search() supports paging but each page…

I want to get JIRA Service Desk metric definitions and calendar definitions (working days, hours, holidays) via Java API from my plugin. How can I do that? I added references to Service Desk libraries but couldn't find a way to do it. The Manager classes I found end up using internal classes as parameters, which by…

Background: We are trying to report on access to our Jira server via Google Analytics. We added the analytics JavaScripts to announcement banner and reporting works fine. We also want to get reports about the sources people navigate to our Jira. In order to do that we used the URL builder below to build different urls for…

I am updating an issue (Issue B) from the update event handler of another issue (Issue A). I am also going to be handling the resulting update event of Issue B in another event handler. Below is the code to do the update on Issue A: issueManager.updateIssue(user, targetIssue, EventDispatchOption.ISSUE_UPDATED, false); How…

I want to ask about something that is working to my benefit but I am not sure that I understand why it happens that way. I am using onIssueEvent method for handling issue events, including "issue updated" event. In my event handler I call IssueManager.updateIssue() for another issue and the update event is intentionally…

Which Javascript chart library does Atlassian use for dashboard gadgets and Jira Service Desk SLA charts ?

When SLA definitions are updated, Jira Service Desk recalculates the SLA values on issues, but not all of them. Which issues are included and which are excluded from this calculation? Does the recalculation happen for issues that have their resolution field empty? Or is it issues that are still "editable" (The status does…

I am trying to get CustomerRequestType name of an issue (that is introduced by Jira Service Desk) When I get the custom field value of request type like any other custom field, I get a string like "sam/newsoftware". What I need to get is the actual name. Something like "New Software". Tried autowire. Does not find a…

As far as I can see getEstimate() method of the issue object returns the Remaining Estimate that includes subtasks. Same goes for getOriginalEstimate() and getTimeSpent(). How can I can those values that EXCLUDE subtasks?

I have a development Jira running on Windows. I start and stop it multiple times during the day. Each time I need to connect to it to debug I forget whether I started it using "start-jira.bat" or "catalina .bat jpda start". Is there a way to find out if a running Jira was started in debug mode or not. The only way I could…

I am developing a custom plugin for Jira. In one of the UI pages I am using AUI Single Select (aui-select) control and want to populate options for this select in "jQuery(document).ready(function()". The options are pulled from a REST service up front and is available as a JSON array. Below is the code I use to append…

As far as I see, Jira does not allows users taken from Active Directory (or any LDAP) to login to Jira when LDAP server connection is lost, since it cannot verify the user password. The question is: Do these login attempts count as failed login attempts and cause a user to pass the captcha threshold? Will the user be asked…

Hi everybody, I would like to introduce you to and get feedback about a free plugin we just published in the marketplace. As a partner we work with tens, maybe hundreds of different JIRA systems and most of the time it is hard to get a grip on details of a system. JIRA has very flexible configuration options but this…

I am trying to get screen ID's used in transitions of a workflow. JiraWorkflow.getAllActions() method returns a collection of ActionDescriptors, each corresponding to a transition in the workflow. Each ActionDescriptor has a member named "View" which only holds the value "fieldscreen" for any transition with a custom…

We have a JIRA 6.3 system with Crowd in the back. Users come from Crowd which also is connected to an Microsoft Active Directory. When users are removed from JIRA group on LDAP, they disappear from Crowd and JIRA automatically de-activates the user account. So far so good. We moved JIRA from one server to another via XML…

I am trying to create an SLA reporting for one of our customers. I am trying to create a filter and subscribe team leaders group to that filter so they get DAILY mail messages about SLA breaches. Reporting on issues that are close to breach are easy to report. That is no problem. My problem is with issues that has recently…

We are promoting JIRA portfolio to our customers. One of the questions we get most often is for reserving capacity for support. While planning the future, most customers reserve a certain percentage (for example 10% of) team's capacity for support of completed projects. This can be taken as reserving 1 out of 10 men in the…

I am using Outlook2JIRA on JIRA 6.2 and Outlook 2010 on Windows. When I click to turn an Outlook message into a JIRA issue, I get the error message below. Funny thing is, after I click on OK, the issue is created and the file is attached as expected. Anyone with an idea why this error message shows?

How can I search issue of currentuser with group name based on a group picker field? currentUser in membersof(customfield_ABC) Any other JQL that would give the same result is welcome.