Discussions
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Automation Rules now travel with your data – backup, restore, sandbox copy & config promotion
Behind every smooth-running Jira Service Management instance, there's a web of automation rules doing some of the heavy lifting – routing requests, updating fields, firing off notifications – so your team never has to think twice about the repetitive stuff. Until now, those rules were difficult to back up, restore, or move…
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Enhanced Cloud-to-Cloud Data Management in Jira Service Management
Hello Atlassian Community, We're excited to share a significant enhancement in Jira Service Management (JSM) that will streamline your data management across cloud sites. You can now effortlessly copy knowledge base, help center, and virtual service agent data from one cloud site to another using the copy product data…
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Bring Your Own Key (BYOK) encryption for Jira Service Management is now available
Hey everyone! We are excited to announce that Bring Your Own Key (BYOK) encryption for Jira Service Management is now available to all customers with Enterprise plans. For customers who are required to apply BYOK encryption to their Cloud infrastructure, the Atlassian BYOK encryption program will enable your own key space…
