Olha Yevdokymova_SaaSJet Atlassian Partner

Imagine receiving requests across multiple departments in Jira and needing an efficient way to route each task to the correct team—whether it's Marketing, IT, or HR. Without automation, this process requires manual assignments, adding time and the potential for miscommunication. But with Smart Forms for Jira and Jira…

Getting Started with OLAs in Jira: Understanding and Defining Almost everyone has faced the problem of a project delay❌ because one of the teams didn’t complete their tasks on time. Or perhaps you’ve witnessed a simple internal request getting stuck in a loop between departments, with no one able to find who’s responsible.…

Managing customer service in Jira can be challenging, especially with recent Jira Service Management (JSM) pricing adjustments and limited customer support features in Jira Software. The Jira Suite for Customer Service—featuring Smart Forms for Jira, SLA Time and Report, and Time & Cost Tracker—offers a powerful set of…

Need info from employees, stakeholders, or customers? We’ve all been there—endlessly setting up forms, placing elements, and getting everything just right. Well, now you can skip the repetitive setup with our AI Form Builder in Smart Forms for Jira. Whether it’s a project feedback form or a quick survey, just tell the AI…

Managing SLAs in Jira Software can become a complicated affair, especially when multiple teams work across different boards or involve external collaborators. You might have workflows involving non-agents, external teams, or tickets that bounce across different boards and the biggest pain points is ensuring continuous SLA…

If you've ever had questions about effectively managing SLAs, this article will surely help. 📊 In this article, we've looked at the most common questions and issues reported in customer stories, and we'll provide answers to those questions to help you, too. 💡 By breaking down 5 core features, this article will show you how…

From defining SLAs to managing SLA terms in Jira, our add-on ensures that your team never misses a moment or deadline. Ready for a fun and educational trip? Then take the virtual Stein and go! 🍺 The secret sauce: SLA monitoring with Jira 🎉 The party stops being fun when the beer runs out. Therefore, just like at…

You’re knee-deep in a critical project, and suddenly, customer feedback and bug reports start rolling in. Now you’ve got to manually transfer every bit of data from forms into your task management system. It feels like a scene straight out of Mission Impossible—a high-pressure operation, where you’re juggling data and…

What are SLAs, and Why Do You Need Them? Service Level Agreements (SLAs) are essential to ensure timely service delivery, especially for support teams and project managers using Jira on their projects. They determine the expected response time and resolution of problems based on predefined rules. The SLA Time and Report…

📊 Managing a Project’s Budget Effectively in Jira Managing a project’s budget effectively is crucial for its success. Regular cost monitoring enables informed decision-making and builds stakeholder confidence by demonstrating responsible financial management. For project managers using Jira, implementing a systematic…

Handling vacation requests might feel like playing a never-ending game of Tetris—pieces coming at you from all directions and a race against time to keep everything in place. But with Jira and Smart Jira Forms, managing leave requests can be as smooth as your morning coffee ☕ (or at least smoother than dealing with Jeff’s…

Your team is trying to collaborate, but everyone’s using different apps, and before you know it, you’re stuck in a never-ending game of “find that file.” Sound familiar? Don’t worry—you’re not alone! According to a recent Microsoft survey, 72% of workers say the incompatibility of their collaboration tools makes it…

Estimation in Jira involves assessing the time, effort, and resources needed to complete tasks within a project. This process is integral to Agile project management, helping teams plan sprints, allocate resources, and track progress. Estimations in Jira can be configured using different fields and methods depending on…

Picture this: You're have multiple projects, each with its own budget and timeline. You're constantly trying to predict future costs and ensure your projects stay on track financially. The heart of effective forecasting lies in real-time data. Time & Cost Tracker automatically calculates costs based on your team's actual…

Ever feel like your Wix website and Jira projects are living in parallel universes? Juggling customer feedback, bug reports, and feature requests across different platforms can feel like herding cats – chaotic and a little bit frustrating. But what if there was a way to seamlessly connect these two worlds? What if your Wix…

The challenge of gathering timely and accurate information for your Jira projects can be a significant hurdle. Whether it's feedback from customers, on-site incident reports, or internal requests, the process often involves manual steps and potential delays. Smart Jira Forms, combined with the simple power of QR codes,…

As a project manager, you're responsible for not just individual projects, but the success of your entire portfolio. This requires a big-picture view that goes beyond tracking individual tasks and budgets. You need to understand how projects are performing relative to each other, identify trends, and make strategic…

Raise your hand if this sounds familiar: The calendar flips to the last week of the month, and suddenly, panic sets in. Timesheets are missing, budget reports are due yesterday, and you're left scrambling to gather accurate data on your team's time and expenses. If this monthly mayhem resonates with you, it's time to ditch…

Project managers know the pain of inaccurate time estimates, especially in agile environments. If you use story points, focus factors, and velocity, how do you turn that into actionable timelines? This guide will explain both the process and how the Time & Cost Tracker for Jira add-on streamlines those calculations. Why…

Have you ever wondered how much it really costs to bring a new customer on board? It's not just about the flashy ad campaigns or the sales team's bonuses. Customer Acquisition Cost (CAC) is a multi-faceted metric that can make or break your project's profitability. In this guide, we'll break down the complexities of CAC,…

Ever launched a product and wondered, "Are we really making money?" You're not alone. Many businesses struggle to grasp the true Lifetime Value (LTV) of their products, leaving profits shrouded in uncertainty. What if you could calculate LTV with precision? What if Jira, your trusty project management tool, could reveal…

Ever felt like your projects are flying blind financially? Budget overruns, missed deadlines, and resource misallocations often come as unpleasant surprises. But they don’t have to. The solution lies in Earned Value Management (EVM) — a proven methodology that acts as your project’s financial GPS. With EVM metrics, you…

Outsourcing is a double-edged sword. It fuels growth, but without a firm grip on time and costs, profits can vanish fast. What if you could turn those hidden costs into transparent assets? What if Jira, the tool you already use, held the key to outsourcing success? This isn't another sales pitch. This is a strategic guide,…

KPIs are more than just numbers; they're the pulse of your project, revealing its health, efficiency, and overall trajectory. The Time & Cost Tracker for Jira empowers you with comprehensive tools to not only measure but also understand and act on these critical metrics. Why KPIs Matter KPIs give you a clear picture of…

Jira Service Management (JSM) is a powerful tool for building robust customer service portals. However, its specialized features and additional licensing costs can sometimes make it overkill for smaller teams or those with less complex support needs. You chose Jira to empower your teams with flexible workflows and powerful…

Accurate time tracking is the foundation for understanding where your team's efforts are going, optimizing resource allocation, and ensuring projects stay on budget. If you've ever struggled to get accurate visibility into where your team's time is going, felt overwhelmed by manual reporting in Jira, or found yourself…

Traditional project budgeting, with its upfront estimates and rigid timelines, often clashes with the iterative nature of Agile development. Story points offer a more flexible way to estimate effort, but how do you tie them to the budgets your stakeholders need? Why Story Points Matter for Budgeting Story points represent…

Estimating project budgets is challenging in any methodology, but Agile's flexibility adds another layer. Story points and velocity offer a different approach to budgeting – one better suited to the adaptable nature of Agile projects. This guide outlines both the process and how the Time & Cost Tracker for Jira add-on can…

Jira environments often rely on forms to gather structured information. The ability to restrict forms, a feature provided by add-ons like Smart Jira Forms, is crucial for maintaining order and protecting data. Why Restrict Forms? Preventing Accidental Edits: Safeguard forms from unintended changes that might compromise…