Dorothea Linneweber Atlassian Team

Hi everyone! We’re back from Team ’26 Europe, where we showcased what’s new in Customer Service Management! It was great to hear your questions, feedback and ideas, and demo some of the pretty chunky pieces our teams have been working on. If you missed us there, or want to try out what you saw, here’s a roundup of what…

Hello community! We're on a mission to evolve the schema templates in Assets in Jira Service Management to help you move in quickly, and gain value fast! To do that, we need your expertise… Are you an Asset Manager, System Administrator, Configuration Manager, or similar for a large company? Do you use Jira Service…

Welcome to week #1 in our onboarding series! Over the next four weeks, we’re excited to share deeper dives into key features of our new Customer Service Management app to help you get started. As a recap, the Customer Service Management app has four core pillars: * Deliver consistent, exceptional customer experiences…

Hello Atlassian Community! 👋 We're thrilled to announce a major milestone in our omnichannel support journey: Live Chat for the Customer Service Management (CSM) app is now officially in Open Beta! This highly requested feature brings real-time, synchronous human support directly into your CSM app, allowing you to deliver…

Hi everyone! We’re shaping the roadmap for Omnichannel support in the CSM app and want to hear from YOU about what matters most. Your feedback will help us identify key channels, needed capabilities, and focus areas to better support your customers. We’ve created a short, 5 minute survey to learn: * Which support channels…

PLEASE NOTE: The ‘External Assets Platform’ is separate from Assets in Jira Service Management. Assets, including its ‘external imports’ import type, will remain unaffected by this change. Hello Community! As we’re nearing the shutdown date for the deprecated External Asset Platform, we wanted to provide another reminder…

Hello Community! We’re excited to announce the launch of a new feature that allows Insight admins who import CSV or JSON files to pull their data directly from a URL, instead of manually creating and uploading files. Once linked, data can be refreshed with the click of a button, without the need to set up a new import. For…

Atlassian Marketplace and our community of app developers play a critical role in helping our customers get the most value out of Jira Service Management's Assets. As we continue to work through enabling third party integrations for Assets in Cloud, we have just completed a major milestone by onboarding Assets to Forge and…