Discussions
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Remove agents from the "Request participants" field automatically using Automation For Jira.
This workaround is intended for people who would like that whenever an agent is added to the “Request participants” field, the user is removed automatically. When a customer adds an agent to their request as a participant, that agent is subsequently treated as a customer for the purposes of triggering SLAs, automation…
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Set up email alerts for your JSM queues.
This workaround is intended to people that would like to set up an “Alert Notification” whenever a specific issue queue has reached a certain threshold. We will make use of Automation For Jira, JQL, Rest API and Web Requests to accomplish this. I will explain the needed steps below: 1. Set up an API token for your site…
