Discussions
-
How to better address my issue on Atlassian Support Portal
You've probably come across this screen while opening a support ticket for an issue, bug, or question and thought: Whatever, it all goes to the same place... OMG, there's a dropdown menu with multiple choices. Which one should I use??? First, clarifying that initial thought, requests do not go to the same place. Different…
-
We need to talk about Ticket Severity Levels
A few weeks ago I created the following post, where was addressed the topic: How to better address my issue on Atlassian Support Portal Now, as you already know which specific option you should use to address your issue or question, we need to review another important topic: Ticket Severity Levels Many must think that this…
