Diana_Architect_ZigiWave Atlassian Partner

TL;DR: Running agile delivery across 20, 50, or 100+ client environments from a single Jira instance creates permission risks, reporting noise, and automation chaos. This post breaks down why multi-instance architecture is the right structural answer for MSPs — and what it takes to keep those instances actually connected.…

Hey everyone, If you are working at an MSP and you have been through a few client system migrations, you already know the drill. The data migration gets all the attention. The integrations? They get remembered at the worst possible moment - usually when something breaks at 11pm the night of cutover. This post is not a…

If your MSP runs ConnectWise as the primary service desk platform and Jira for development or escalation workflows, the pattern is familiar: a client ticket lands in ConnectWise, something gets escalated to the dev or engineering team in Jira, and then the real work begins. Not fixing the issue. Copying it over. Manually.…

At some point, almost every enterprise IT team faces the same pressure: ServiceNow is running ITSM operations on one side, Jira is running DevOps workflows on the other, and the gap between them is costing the business in slow handoffs, missed context, and duplicated effort. Maybe it started with an acquisition. Maybe it…

Why Are Freshservice Internal Notes Ending Up in Jira? You have connected Freshservice and Jira. Tickets flow, updates sync, and your ITSM and dev teams finally feel like they are working from the same page. And then, one day, a developer opens a Jira issue and sees something they were never supposed to read: an internal…

📲 Your On-Call Engineer Should Not Be a Ticket Sorter When all Salesforce cases land in a single Jira queue as the same work item type, someone on your team ends up doing manual triage. A P1 production bug sits next to a password reset request. A feature idea lands in the Engineering backlog. A how-to question gets picked…

Every January, someone publishes a report declaring that IT and development teams are finally converging. Silos are collapsing. Collaboration is thriving. The org chart of the future is flat and frictionless. And every January, a service manager somewhere stares at a Freshservice ticket that has been sitting unacknowledged…

Jira Product Discovery has become one of the most talked-about additions to the Atlassian ecosystem. The ability to capture customer feedback, surface ideas, and let Atlassian Intelligence score and rank them by strategic value is genuinely powerful. Product teams finally have a structured, data-informed way to decide what…

Let's talk about something no one puts in a job description but everyone ends up doing: being the human API between your dev tools and your ITSM platform. 🙋 You know the drill. Someone on the dev team logs a Bitbucket issue after a deployment goes sideways. Meanwhile, the ops team is sitting in ServiceNow waiting for an…

Hey Atlassian community, If you have ever spent more than five minutes trying to keep a Jira Service Management project aligned with ServiceNow, you will recognize what I am about to describe. The setup is familiar: Jira Service Management for dev and support, ServiceNow for incident management, change control, and SLAs.…

If you have spent any time working in enterprise IT, you know that a Jira ticket is rarely just a Jira ticket. It is a signal, a contract, a record of work, a trigger for other teams, and sometimes a source of mild existential dread. Depending on your organisation and how your tools are configured, a single ticket can…

Hey community! 👋 Long-time lurker, occasional poster. Today I want to share something that comes up a lot in conversations with Jira Service Management admins and service managers, and it's a question that almost never gets asked out loud, even though the answer matters quite a bit. I'll keep it practical and hopefully…

Hey, Community 👋 Let's talk about something that trips up a lot of teams - and usually not in the way they expect. When you're setting up a ServiceNow–Jira integration, the assumption is that the hard part is technical: API auth, payload formats, endpoint configuration. You get that working, and you think you're done. But…

Hi Community 👋 ! We often work on integrations between Jira and various ITSM, monitoring, and DevOps systems. One thing we consistently see is this: the data inside Jira fields is rarely as clean and structured as the receiving system expects. Descriptions contain IP addresses. Comments include ticket references. Custom…

Making Two Very Different Workflow Models Work Together Integrating Jira and ServiceNow looks straightforward on paper. Both systems manage work records. Both expose REST APIs. Both support status changes and field updates. Yet many integrations that pass early testing start breaking down once they reach real production…

Making Two Very Different Workflow Models Work Together Integrating Jira and ServiceNow looks straightforward on paper. Both systems manage work records. Both expose REST APIs. Both support status changes and field updates. Yet many integrations that pass early testing start breaking down once they reach real production…

A bit late to chip in.. but still 🎃- Happy Apptoberfest! 🎃🎃🎃 In this video, we demonstrate how fast and easy it is to integrate Jira with Salesforce using ZigiOps. We walk through the process of connecting Jira tasks to Salesforce cases, highlighting how ZigiOps seamlessly transfers data between the two platforms. IT shows…

Hi, i guess this has already been asked before but we'd like to change the paying method of some of our listings from Paid via Vendor to Paid via Atlassian. My question is it possible if the tool is not a plug-in?

In January, we had the privilege of co-hosting an insightful webinar with Atlassian and ACE Solent, focused on optimizing IT Service Management (ITSM) efficiency through integration, particularly with Jira Service Management (Jira SM). This official event brought together industry experts and practitioners to delve into…

Greetings everyone! We extend a warm invitation to join us on the 23rd of January for an insightful session hosted by ACE Solent and ZigiWave - here, in the Atlassian ecosystem. Together, we'll delve into the intricate realm of integrating Jira Service Management with various IT Service Management (ITSM) solutions. Our…

The Jira-ServiceNow integration serves as the linchpin connecting agile development and efficient IT service management. By seamlessly bridging these worlds, it empowers businesses to achieve unparalleled synergy, streamlining workflows, enhancing collaboration, and ultimately boosting productivity and customer…

System integrations have become an inevitable component of the IT infrastructure of modern enterprises. They help eliminate the foreboding manual work of transferring data between different teams, which is often accompanied by unintentional errors. The integrations boost efficiency and improve processes. They also allow…

Hello, community! I'd like to invite you to our upcoming Webinar/Live Demo where we'll focus our attention on how ZigiOps helps enterprises transfer Salesforce Cases to Jira Issues without the usual fuss. We'll go through some of the most popular types of data transfers - all types of Salesforce Cases to Jira Issues, like…

🍻🍂 Do you have different teams using different software tools to manage their tasks and projects?🍻🍂 Would you like to synchronize these systems? If one of your teams is using Jira, and another one is using Azure DevOps to manage their projects, they can plan, track, and transfer work easily by integrating both systems. If…

Hi, I'm trying to post a comment and I get the following messages every single time: "You may have recently posted the same thing elsewhere on the community. Update your text, or wait before reposting." The problem is that I have not posted the comment in question anywhere else before. 

Hi all! I know it's summer and the majority of people are already on vacation. However, we're doing another webinar that will show "How to Integrate Multiple Systems - Jira, ServiceNow, Dynatrace, Salesforce". It's on 3rd August, Wednesday. We'll show: - how you can connect multiple systems without any code - the data…

Hi all! I (and the entire ZigiWave team) would like to invite you all to participate in our live demo - "How to Integrate Jira and ServiceNow in 5 Minutes". In this webinar, we'll show how easy it is to integrate Jira and ServiceNow with ZigiOps no-code integration platform. What you’ll learn: - how to make complex data…