Armand Luziau_Elements_ Atlassian Partner

More and more companies are using Jira Service Management to provide a support portal to customers or internally for employees. Let's take a common example: an IT portal. When a customer raises a ticket from a Jira Service Management portal the support agent will need some information from the owner of the ticket. S/he…

There are projects that require a lot of coordination between teams to move forward. Poor communication between the different departments involved is a frequent cause of failure for such projects, and the underlying issue of using different disconnected tools to manage different parts of the project is no stranger to this…