Discussions
-
AI makes internal Q&A forums more valuable than ever
Recently, I got the same question twice, from two different customers: "Can Rovo search our Q&A answers?" This matters a ton because it reveals what is happening in many companies right now. People are starting to treat AI chat as the default way to get answers. And once that happens, wrong internal knowledge becomes a…
-
Discord for product communities: why it works and how to set it up
For many industries and products, Discord becomes the place where your customers and users want to talk to you. They ask questions, give feedback, report problems, and help each other. If you're building a product community, Discord can be a surprisingly effective move. Not because it's "cool", but because it's easy and…
