Diana Belokon Atlassian Partner

Many Jira users, especially those whose work is connected to Service Desk, have the same problem – a huge amount of duplicate issues. It’s a common thing when a client always has the same issue all over again as an unstable connection for example. And it causes a number of issues with the same parameters. So, is it…

Jira users, especially project managers, face a major problem – calculating and summarizing time at Epic level. Jira doesn't have this functionality, so project managers have to spend resources on transferring data from Jira to Excel to find out how much time was spent. And it' s not the automated system doing this, it’s…

Jira Cloud products both simplify and automate the management of daily tasks and projects. Today we're going to talk about an app for Jira Cloud, CRM for Jira Cloud – Customers & Sales, which is especially useful for companies looking to take advantage of a powerful customer relationship management platform without the…

JQL (Jira query language) – is a powerful query language in Jira that helps to improve searching for necessarily issues and affects work efficiency. You just write the values you need and get those issues that match them as a result. If you often use the same values for searching you can save it as a filter. And if your…

A large majority of companies have CRM and Jira tools separately. That situation may hurt sales or even be a cause of losing clients because of unclear tasks or bad coordination. In this article we won't suggest you integrate your CRM into Jira, but if you wish we also have a special app for that too (we will tell you more…

In any organization staff is kind of a system, sometimes it can be called even a united organism. That’s why it can be a painful topic for both a team leader and the team, when it comes to an annual leave of one of the team members. It doesn’t matter what the reason is for an employee’s absence, there is always the…

Reminders were made to help us with task and time management, especially at work. Usually we use an alarm for our personal and work tasks, for example to finish a report on time or not to forget to congratulate your colleague with an anniversary. Or a reminder can be used for delegated tasks to keep in mind controlling the…

Do you have nightmares that your boss wants you to integrate a coffee machine into Jira? Are you tired of integrating with Jira literally any software your company uses, like EXCEL, CRM, HRM, Moviemaker, etc.? Or maybe do you have to store data as issues? So, you spend hours creating issues for hundreds of items, sales,…

Usually, there are two types of projects. In the first one, we have set time frames but can’t say for sure what the issues are. In the second one, we know what exactly we have to do, but it’s difficult to say what time it takes. But for both cases, we need an accurate counting of how much time we’ve spent on the issues.…

To sign in under any user without knowing their login and password. The app Teamlead: Switcher - Easy impersonation gives this opportunity. Using flexible permission settings you can decide who is able to switch among users: admins only, groups of users, or anyone. You can add the list of users who are not available to be…

We know that managers of projects or resources are busy people, so we just give you a quick answer - use timelines. Using any timeline view, you already ease the way you see your team members, their tasks, and the time they have to accomplish the tasks. So, you can manage your team resources wisely so that no one is…