Discussions
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🚀 Introducing Products and Entitlements in Jira Service Management
We’re excited to launch a much requested Customer Service feature in Jira Service Management: Products and entitlements. This feature is designed to help you tailor support experiences to the specific products and services your customers use. Here’s a quick overview of what you can expect from this new addition, what’s…
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🗓 Introducing the Change calendar!
Hey Community, I’m Gabriel, the Product Manager who looks after Jira Service Management’s Change Management features. For those of you who are interested in using Jira Service Management to manage changes, we’re excited to announce our native change calendar! We built the change calendar so you can schedule and view…
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🚀 Introducing rich customer context in Jira Service Management
TL;DR - today we’re releasing the first of our new customer service management capabilities for Jira Service Management. Customers and organizations now have their own profile pages, complete with detail fields that provide context for agents and can be used in queues, SLAs, reports and automation through JQL. These…
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🎉 Announcing new Customer Service capabilities across all Jira Service Management plans
If you want to get started using Jira Service Management for customer service, it's as simple as creating a project with the Customer service management template. A quarter of customers use Jira Service Management for customer service, and this mission is more important to us than ever. Earlier this year we brought…
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🎉 What's new in Jira Service Management for Customer Service? - August 2023
Earlier this year we released Rich Customer Context, the first of our new customer service management features for Jira Service Management. Customers and organizations now have their own profile pages, complete with detail fields that provide context for agents, and can be used with JQL to configure SLAs, queues, reports…
