Michael Moriarty Atlassian Partner

Up until now, surveying customers was one of the only ways to understand customer satisfaction. This method of collecting feedback has always been problematic. Surveys can be intrusive, expensive and results often contain elements that are irrelevant, inaccurate or biased. Furthermore, the global shift to remote work has…

Up until now, expensive, and mostly inaccurate post incident surveys were the only way to track and measure customer satisfaction. If you are using Jira Service Management for customer support then customer satisfaction can now be effortlessly improved utilising automated AI driven natural language processing (NLP). Here…

How do you fix something when you don’t know it's broken? When researchers study the effects of a given intervention, simply asking participants to track a specific outcome makes them more likely to improve. For example, people who are assigned to wear a pedometer, walk at least one extra mile per day on average and…

A common mistake of us humans is that we tend to defer negative feedback. We often put off criticism until the opportunity to act has passed. Preventing us from taking measures to fix problems before they escalate. Likewise, the nature of service desk post incident surveys often result in feedback being received too late.…

Bill Gates once famously said, “I choose a lazy person to do a hard job because a lazy person will find an easy way to do it.” Gates is a long time advocate of working smarter not harder. And he is not alone - To work smarter rather than harder can be summarized in a quote by Abraham Lincoln, “If I only had an hour to…

O'Zapft is! - Do you like beer? AI Insights for Beer Jira Service Management Apptoberfest Demo is ready for your drinking pleasure. Have a taste and let us know how you like it!