Discussions
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Now in beta! Virtual agent on the help center
Hello Atlassian Community 👋 Last year, we introduced the virtual agent in Slack, a significant step forward in automating and enhancing support experiences in Jira Service Management with the power of Atlassian Intelligence. Now, we're excited to announce the expansion of this capability to Jira Service Management’s help…
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📣 Early access program - canned responses in Jira Service Management
We’re excited to announce our early access program for canned responses in Jira Service Management. This new feature will allow project admins and agents to create predefined responses that are frequently used, and quickly insert them in issue replies. How will this help my teams? * Increased agent productivity due to easy…
