Discussions
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How to set an organization according to the request participant field
Summary In some cases, we would like to set the organization field according to the request participants for the Jira Service Management tickets. In this case, as Jira does not have the functionality natively, a closest solution is possible through automation rules. Solution * First, as an Org/Site admin, create an…
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How to use Jira Work Management forms into Jira Service Management portal
In some cases, we already have a form created in an Jira Work Management(Business) project and we would like to reuse it for the Jira Service Management portal, in this case as Jira does not have the functionality natively, we have feature request created for this topic: * JSDCLOUD-11675 - Ability to use forms from Jira…
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Date and Time field always displayed in UTC timezone on Forms
Currently, when request is created using the Forms feature, Date and Time field are always displayed in UTC timezone within saved Forms. When same date/time field is added to Context fields(on the right side of the issue) it displays the date/time based on user profile. As we have some limitations regarding time zones…
