Katarzyna Kornaga [Deviniti] Atlassian Partner

Newsflash! We're excited to share that our bestseller, Issue Templates for Jira, now features an all-new onboarding process. As a Jira Administrator, you can dive into a detailed, step-by-step learning experience to optimize the potential of this app 🚀. Not a Jira Admin? We've got your back! We believe in making our…

Hey, have you heard the latest? We've just rolled out a brand-new onboarding process for our most popular product, the Issue Templates for Jira Cloud plugin. If you're a Jira Administrator, get ready to embark on a comprehensive journey, learning how to utilize the app to its fullest 🚀. Don't hold back if you're not a Jira…

Did you know? Recently, we launched a brand-new onboarding procedure for our highly popular Issue Templates for Jira Cloud. As a Jira Administrator, you now have the opportunity to learn, in a step-by-step manner, how to maximize the potential of this app 🚀. Not a Jira Admin? No worries! We believe in making our onboarding…

Have you heard? Lately, we've released a new onboarding process in one of our bestsellers, Issue Templates for Jira Cloud plugin. From now on, as Jira Administrator, you can learn step-by-step how to make the most of the app 🚀. Not a Jira Admin? We've got you covered! We wanted to make our onboarding available for…

Hello Atlassian Community, We are excited to introduce our brand-new eBook, Jira: Essential Guide for Beginners. In our material, we've combined all the essential knowledge you need to make the most out of Atlassian Jira. It's not just a typical beginner's guide – it's a powerful resource designed to elevate your Jira…

Why use Jira Service Management for ITSM processes? Jira Service Management is a highly customizable ITSM tool that allows organizations to match their processes to their specific needs, aligned with ITSM and ITIL requirements. One of the key strengths of the Atlassian tools is integration. Jira Service Management…

Jira is mainly used by software development teams for Agile project management, bug tracking, management, reporting, and service desk management. It's a flexible tool that can be adapted to fit the needs of various teams and organizations. During the biggest Atlassian event, Atlassian Team 2023 we observed that the pain…

Jira offers a wide range of features that can benefit teams from various industries and fields. Whether you are leading a software development team, a marketing team, or any other type of team, Jira has the potential to help you optimize your workflow, facilitate communication, and ultimately enhance your team's…

Compatible IT tools allow organizations to adjust their ITSM processes to changing business needs. The software compatibility reduces the need for manual data entry and increases process automation which results in cost and time savings. This is why, we are extremely proud to say that our Issue Sync Lite is compatible…

Improving Customer Support in ITSM with Jira Service Management The Data Center version of Jira Service Management is typically the best option for large organizations that need to manage a high volume of service requests and tickets. It provides high availability, scalability, and performance for larger…

Atlassian products support small businesses and large corporations in reaching their goals. 86% of Fortune 500 companies are Atlassian’s customers today. With Cisco, NASA, Facebook, Lufthansa Systems, Netflix, Skype, Tesla Motors, Twitter, and other famous enterprises amongst clients, Atlassian plays an important role in…

How to improve SLA management at your company? Use SLA management software Using SLA management software can help automate the tracking and monitoring of your SLAs, making it easier to identify areas for improvement and ensuring that your SLAs are being met. Jira Service Management offers features for managing SLAs to help…

What is IT infrastructure management in ITSM? IT infrastructure management aims to support the systems and storage necessary for performing efficient IT service management (ITSM) processes. IT infrastructure is traditionally hosted in an on-premises data center, especially when it comes to big organizations. Nevertheless,…

Efficient ITSM comprises four main processes: service request management, change management, problem management, and incident management. IT companies should deal with all of them in order to provide end-to-end customer service. The comprehensive approach to ITIL guidance helps reduce overall project costs and…

ITSM processes have significantly developed over the last few years. The digital transformation of businesses forced the IT market to fulfill the expectations of more demanding customers. In order to do that, the companies look for the resources that will help to provide the best quality service. At some point, Atlassian’s…

It’s impossible to predict all issues that may occur during the software development process. However, we can prepare the teams with some universal pieces of advice. Atlassian came up with the values that guide the teams on how they can approach incidents to identify, resolve, and finally learn from them. We believe…

The testing process is composed of multiple stages and involves work of every team member, including analysts, testers, and developers. No matter how many people participate in the project and tasks, management of such a process requires a well-organized environment that allows tracking every step of the way from end to…

Request forms are one of the best ways of direct communication between an organization and its customers. In order to get all the necessary information from clients, companies tend to create complex, long forms that include the maximum number of possible questions. Unfortunately, despite the fact that the intentions are…

Hello there! Today I come to you with a piece of news that will please Jira users who work with a large number of issues on a daily basis, especially users of our Issue Templates for Jira Cloud app! 🚀 Recently, the features package has grown which makes the application even more user-friendly and extends its possibilities!…

Hello Folks! Do you know that we have just released a new video showing one of our top apps in a nutshell? 🎥 We are talking about Extension for Jira Service Management which is available for all hostings: https://youtu.be/Uhdj2shUvN8 Thanks to the Customer Portal, clients are able to raise requests quickly and efficiently,…

Last year, the Australian company announced that ProForma (Forms) would be integrated with Jira. It may sound like a high risk for our Extension for Jira Service Management! The key feature of Extension, Dynamic Forms, is similar to Atlassian’s Forms when it comes to functionalities. In this article, we would like to…

🍂☕️ Cheers with a pumpkin latte and carrot cake! 🍂☕️ Are you often overwhelmed by the amount of information visible on your Issue screen? Are you wondering how to make only the necessary fields visible? 🤔 We have a solution for you! 🚀 Dynamic Forms for Jira helps organize and extend custom fields management possibilities…

🍂 Cheers with a hot red wine! 🍂 Autumn brings shorter days, it gets dark quickly and we feel we have less time during the day ⏳. For this reason, you are probably wondering how to save every minute. We are here to help! How about a solution that significantly speeds up Jira issue creation? Have you ever needed to copy an…

🍂 Happy Apptoberfest to everyone! 🍂 Staying in the autumn mood 🍂, sipping pumpkin lattes and eating apple pie, we want to present one of our flagship applications - Extension for Jira Service Management. We have just released a demo that will be the perfect introduction to working with Extension! You will learn where to…

This is the second part of the article about requirements management in Jira. Read the first part to learn what exactly is requirements documentation, who is responsible for gathering them, and what are the top 5 qualities of well-defined requirements. Types of requirements There are different types of…

Successful software development actually starts long before the team starts coding. The first phase of the process should be gathering requirements, as most defects result from misunderstandings in the beginning of the project . When more and more people decide on the Agile project management approach, it's essential…

Surprising as it may seem, most of the problems that testing teams have to deal with every day are non-technical. Tests constitute an important part of software development but unfortunately are often undervalued by other stakeholders. Testing process aims at finding bugs before a potential client does, so good testers…