Discussions
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What do different log files capture in Jira?
Hi everybody, As you'll know, Jira has different log files in the Jira_Home directory. I'm familiar with atlassian-jira.log however I want to know what following log files record: * atlassian-greenhopper.log * atlassian-jira-perf.log * atlassian-jira-security.log * atlassian-jira-incoming-mail.log *…
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SLA Gadgets - Periodic Met vs Exceeded SLAs
Hi everyone, Often the users and managers want to see the overall SLA performance in a consolidated way in the dashboards. Generating SLA reports can become tiresome so Time to SLA has a new gadget called the Periodic Met vs Exceeded SLA which shows the number of Met / In Progress / Exceeded SLAs in weekly or monthly…
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Initial Response SLA
There are multiple ways to define an Initial Response SLA but if you want to define them with different reset conditions, look no further! Next-Gen SLAs are here! Before we dive in, we have a few spaces left for our Next-Gen SLAs webinar on Tuesday 23rd February 2021 at 16:30 GMT. Join us for an exclusive live demo of the…
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The new era of SLA Management: Next-Gen SLAs
2021 is here with new opportunities and beginnings. We have planned many exciting things for 2021 and it's time to reveal the first one! The new era of SLA management has arrived with an augmented SLA configuration, improved performance and a sleek new design. We are introducing Time to SLA 10.0 — Next-Gen SLAs (BETA)! -…
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How to define recurring SLAs for your Cloud projects
The problem: I want developers to enter a comment every two days while the issue is in In Progress status to track their progress. Tracking the progress of your developers is an important task - one that can be hard to manage as your team grows. A lot of managers want regular updates through comments; however, developers…
