Discussions
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How to connect Microsoft Dynamics CRM to Jira
Use case: Integrate Microsoft Dynamics CRM data into Jira Let's take a frequent use case around here: all customer data resides in a pre-existing CRM, Microsoft Dynamics CRM, and the customer support is provided on a Jira Service Management portal. For support agents to provide efficient service, they need data from the…
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How to get all user details from LDAP inside a Jira ticket
The pitfalls of missing information on a ticket reporter for Jira Service Management agents When you work in a large company putting ITSM processes in place, one of your main goals will be to help your IT team provide a high-quality service to all employees. In their day-to-day work are frequently included support requests…
