Discussions
- How to View Customized Jira Service Management Portals on Your Mobile Phone
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User cannot be found in user picker after switching external user directory
Hi, In the User Directories, Directory A was enabled and listed first (above the Jira Internal Directory): * Directory A (enabled) * Jira Internal Directory (enabled) Then I created Directory B, moved it to the first position, it was enabled. Next, I disabled Directory A and placed it under the Jira Internal Directory, so:…
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Difference between an Identity Provider and User Directories (Domains)
Hi all, Atlassian Access currently can only be connected to a single IdP. If you have multiple external User Directories configured in Server, connecting to different domains, does that count as multiple IdP's?
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Displaying the newly created goal
Hi all, When I create a new goal which is a subgoal of an existing goal, the newly created goal isn't displayed immediately. I have to look up the newly created goal and click on it to display it. I would suggest to immediately the newly created goal after creation.
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Purpose of the Development custom field?
Hi all, I've been searching documentation about the meaning and purpose of the Development (Locked) custom field in Jira but couldn't find much information about it. The description says "Development Summary Field for Jira Software use only." What does it exactly? Does it display the development panel on an issue? Is it…
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Hi from Belgium!
Hi all, I've joined this group because I'm very excited about the evolution of Jira Work Management and its features. Happy to help answer questions as well as learning from others. Cheers, Dave
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How to find out who has verified a domain?
If a domain already has been verified (because it contains splintered departments), how can I found out by whom it has been verified? There may be a use case where there are different organisations wanting to verify the same domain, simple because they don't interact with each other. Reason is that we want to implement…
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Best practice for moving agents to customers and vice versa
Hi all, A client of ours has created several new service projects and would like to invite agents to their different projects to work on issues as well as add (portal-only) customers. In the past, some of these people already had an Atlassian account and were added to the Service Desk Team project role of earlier projects.…
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New to help with Confluence
Hi all, I'm not new to Confluence, but new to help in this group to answer questions and read interesting articles. Cheers from Belgium, Dave
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Where to set Help Center Announcement Language Support?
Hi Angélica, The help center name and front page title can be translated in another language, but the Announcement subject and announcement message are greyed out when selecting another language. Is that correct?
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issue linked date jql
I've the same question, looking for the date when a linked issue was added to or removed from the linked issue (or Epic in this case). Use case is scope change between linked issues (so not related to a Sprint or Fixed Version/Release)