Sami Shaik Success Champion

Workforce Management went GA in JSM this summer: native schedules, live availability, capacity tracking, and automatic routing, no third-party tools. The announcement makes it sound like a toggle. So I spent an evening actually turning it on, in a sandbox, with a real team, and kept a log. The most useful thing I learned…

In the space of a month, agents have picked up three separate doors into Jira, and I am genuinely unsure where the gate belongs. Curious how others are handling this, because I do not have it figured out. The three doors, all checked in my own instance this week: Workflow rules. The new editor's Perform actions includes…

Confession first. I build internal Forge apps that pull data from other enterprise platforms into Jira Service Management, and somewhere in that work lives the same workaround every portal app builder has written: the moment work moves to the background, the app stops being the customer and becomes a service account. Not…

The final removal started July 13 and completes by July 26, 2026, rolling out through Jira's seasonal releases. If you're reading this and your instance still opens the old editor, you're in the last wave, and there are a few things that fail quietly rather than loudly when it flips. I've spent the last few months moving…

The Summer Release announcement lists eleven features rolling out to every Jira Cloud site by 31 August. I ran the announcement against a real production instance this week, and the score was one visible out of seven. That is not a complaint, it is how staged rollout works. But it is exactly the gap that generates confused…

With the rollout of Atlassian Rovo AI, many teams are eager to use it daily for Jira, Confluence, Jira Service Management (JSM), and even third-party connectors like Outlook, SharePoint, and Google Drive. But one common question in the community is: “How are Rovo AI credits consumed, and is the current allocation realistic…

Atlassian has quietly rolled out a highly useful enhancement across Jira Cloud, the ability for users to request access directly from a work item they don’t have permission to view. As someone who works extensively with Jira Cloud across enterprise environments, I can say this is one of those “quality-of-life” improvements…

Atlassian continues to deliver meaningful improvements to the Jira Cloud experience. The recently introduced Request Access When You Can't View a Work Item feature represents a welcome addition - particularly for organizations operating with strict permission models and robust security controls. This feature addresses a…

Atlassian has always been at the forefront of innovation, bringing automation, collaboration, and AI into the heart of modern teamwork. The latest evolution, Rovo AI, is no doubt an exciting leap forward. According to Atlassian’s own documentation, Rovo is being automatically activated across eligible cloud instances, with…

Hi Atlassian Team, First off, I’d like to share my appreciation for the recently released Playbooks feature in Jira Service Management. This capability brings structure and automation to issue resolution—providing teams with clear, standardized processes and improving response consistency. It’s a strong step forward for IT…

Atlassian's initiative to introduce a new navigation UI is a step forward in modernizing its cloud platform. As loyal customers, we recognize the importance of evolving interfaces to enhance usability and efficiency. However, while the vision behind this change is commendable, the execution raises concerns—especially…

Dear Jira New Nav Group, We are preparing our users for the upcoming new navigation roll-out across Atlassian products and need a clearer understanding of the schedule, particularly concerning product and subscription tiers. Specifically, we'd like to know: * Detailed Roll-out Timeline:* Can Atlassian provide a more…

Hi there, I have configured JIRA 8.3.3 and trying to import old instance 8.1.0 XML backup file into the new one, but I am getting the following error Error importing data: org.xml.sax.SAXException: com.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericEntityException: while inserting:…

Hello there, I am trying to achieve the following scenario using Automation for Jira (A4J). Scenario: We have a JSM project and have an active "Time to Resolution" SLA configured. SLA Configuration Calendar: Working Hours: 8 AM - 4 PM Requirement: For any requests which were created after 2 PM, SLA should not be started…

Hello there, As we are currently assessing our server instance to migrate to JWM cloud, as a general procedure, Atlassian allocate an Advocate to help us with the migration. However, the advocate is not helping us with our migration options or not suggesting us in a best way. We even requested him to escalate our…

Hello there, I am seeking a JQL query for the following scenario. Working Days: (Monday - Friday) Working Hours: (7:30 - 23:30) Off-Working Hours: (23:30 - 7:30) Is there a JQL query that shows the issues created after working hours or created during off working hours? I want to define different SLAs for off-working hours.…

Hello there, could someone help me in the follow scenario using SIL SCRIPT FOR Jira Server. Based on the selection of an item from the select list custom field..how to ADD a user or multiple users to a multi user custom field? Regards, Sami Ahmed Shaik.

Hello, My Dear Atlassian FAMILY Members, We need your valuable suggestion to overcome the issue that we are facing for a long time. Consider the following scenario. Jira Base URL: https://myjira.com (Accessible to INTERNAL EMPLOYEES Only) External URL: https://ext.myjira.com (Url for External Consultants & INTERNAL…

Hello there, Please consider the following scenario. We have 2 custom fields - "Departments" & "CC Departments". Department - Multi-Select Value (On Create Issue Screen) CC Department - Multiple Group Picker (Edit Issue Screen & View Issue Screen) In the workflow, Departments are on the CREATE ISSUE form where the user…

Hello there, I would like to know, HOW CAN I INHERIT ALL THE USERS FROM LINKED ISSUES to the ISSUE CUSTOM FIELD, using SIL script otrJSU add-on? Regards, Sami Ahmed Shaik.

Hi there, Good Day!! I would like to know how to import the data from one jira server instace to other jira server instance without affecting the changes, configuration & add-on configuration in the second jira instance. Following is the scenario explained in detailed. Server 1: Production Server 2: Staging Server 1 is in…