Discussions
-
How to add signatures to Jira Service Desk comments
Our support agents use signatures (such as Best regards, ...) while exchanging comments with customers. For this purpose they use the Canned responses button. Is there any way (maybe some apps) to use automatic predefined signatures? Like in Gmail, for example?
-
Three Useful Tips from Atlassian Vendor
Hi, my name is Katerina and I’m a product analyst at the Stiltsoft Europe, the Table Filter and Charts for Confluence team if to be specific. Here are some useful tips from me as an Atlassian vendor: * Check your macrobrowser from time to time Sometimes, especially if your company is rather big, you won’t even know that a…
-
How to insert links to Jira Service Desk comments
Is there any possibility to insert links to Jira Service Desk comments in a more simple way than using the standard option? It is not very convenient for our support to use the [Link Text|URL] feature, and they ask for Confluence functionality (select the required word within the text, click the "chain button" and paste…
-
How to teach new employees to work with Confluence and Jira?
Hi guys! Please, share your experience about Confluence/Jira and new employees. When your company hires newbies without any experience in the Atlassian Ecosystem, how does the process look? Who shows them how to work with the new software and use it effectively? Do they use any external supplies (courses, books, etc.) to…
