Ushur Support Team Atlassian Partner

Hello Atlassian Community! We’re a new app in the marketplace, Ushur for Approvals and we’re looking for Jira Service Desk users to try our product. What does Ushur for Approvals do? Our app turns your Jira Service Desk approvals into fast, simple two-way text messages. Managers can make approvals with a text message, no…

As many employees and managers know, IT service desk workflows can be notoriously cumbersome, with emails getting stuck in inboxes, IT teams over flooded with requests, etc. While systems of records like Jira Service Desk transformed the way we do things, many companies don’t realize further optimization is possible.…

Many IT workflows that were previously done primarily through email, would be much better suited for automated text-message conversations using conversational AI, saving time and frustration and optimizing productivity. Let’s look at a few scenarios how this can alter the digital experience for your company: Approvals:…

Many IT workflows that were previously done primarily through email, would be much better suited for automated text-message conversations using conversational AI, saving time and frustration and optimizing productivity. Let’s look at a few scenarios how this can alter the digital experience for your company: Approvals:…

Email was the tool that allowed us to move business communications from paper and phone-based communication to the electronic form, but it feels like it is past time for email to step aside for some things. It is time for a better way to interact, particularly one that lends itself for the modern, mobile workforce. There…