Rodrigo Baldasso Atlassian Team

Sometimes, it’s desired to disable notifications when an issue is transitioned to a specific status. Jira doesn’t have any built-in tool to do this, however, you can easily accomplish by creating a custom notification event and editing your transition post-functions. Creating the custom notification event First, you need…

When a Service Management customer answers an already resolved (and closed) ticket, it’s often desired that the ticket is reopened in order to agents be able to work on the customers' request. This can be accomplished by using Jira Service Management automation and a custom workflow transition. The Automation tool inside…

Sometimes, there's a specific email address spamming your queues with emails not caught by our Amazon SES email filter, and this hurts your productivity. At the moment, it is not possible to block a specific customer from opening tickets in Jira Service Desk. There is already an open feature request to allow this,…