Dzmitry Hryb [Deviniti] Atlassian Partner

Have you heard about Jira Day? We’d like to invite you to join us at the biggest event dedicated to Atlassian software in Central Europe! If you're looking for opportunities to expand your brand, there’s a unique opportunity to showcase your company, make lasting relationships, and drive business with the European…

Love and hate are often two sides of the same coin, especially when it comes to someone or something we interact with every day. We spend at least one third of our lives at work, which inevitably makes us feel strong emotions. As we tend to work in dislocated teams or a culture that encourages to use technology for…

Issue Templates has proved itself as a tool that helps to be Agile, maintains the information flow, and saves working time. It is highly appreciated in data hosting, where everything needs to keep up with the highest standards — among the app’s users are such data giants as Oracle, Cisco, and HostDime. So we talked…

Issue Templates for Jira has proved itself as a tool that helps being Agile, maintains the information flow and saves working time. It is highly appreciated in data hosting, where everything needs to keep up with the highest standards – among the app’s users are such data giants as Oracle, Cisco and HostDime. So we talked…

One of our stops on the recent trip to the United States was San Francisco, where we hosted our own Jira Service Desk Day 2018. We invited Atlassian team, Solution Partners, AUG members and IT professionals from the Bay Area to shake hands and share experience with this ITSM solution in the intimate surroundings of Variety…

Deviniti started 15 years ago as a custom software development company. Now, being an Atlassian Platinum Solution Partner, we never forget about our roots and are always happy to build and implement custom features in a client’s Jira instance upon their request. We release many of these features as parts of our…

Issue Templates has proved itself as a tool that allows handling repetitive tasks painlessly. The app uses Scopes, or specified sets of fields, to define which fields are used in a specific action, such as Autocomplete or Copy. However, not many users know that the Scopes can be modified further to make creating issues…

The Atlassian Summit is the biggest annual live event dedicated to the worldwide user community of Atlassian software. We're proud to have been sponsoring it for the third time in a row and debuting under the new Deviniti brand this year. During the recent event in Barcelona, plenty of new product launches and major…

The Atlassian Summit is the biggest annual live event dedicated to the worldwide user community of Atlassian software. We're proud to have been sponsoring it for the third time in a row and debuting under the new Deviniti brand this year. During the recent event in Barcelona, plenty of new product launches and major…

As an Atlassian Platinum Solution Partner with Enterprise status and a Gold Top Vendor leading the ITSM segment of the Ecosystem, we’re hosting a live event about Jira Service Desk on October 9th in San Francisco, CA. The event dedicated to Jira administrators, IT professionals, service team leaders, IT Ops Managers and…

This year, Issue Templates for Jira celebrates its full 5 years on the Atlassian Marketplace. Here's the story of the app's evolution and a dose of practical experience from Allegro - Polish e-commerce champion, who were its originators. The evolution of Issue Templates for Jira We released the first Marketplace version…

Atlassian Marketplace has been around for 6 years now, being a continuation of the Atlassian Plugin Exchange platform. In this time, dozens of vendors around the globe have released over 5,600 apps for various Atlassian tools, generating over $350 million in total sales. This year, Atlassian have launched the Top…

All Jira users spend a big chunk of time in this software. Sometimes it makes us mad, but we need to do it in order to keep track of our work. But how is the time we spend in Jira distributed between different activities? We at Deviniti have become curious about a couple of things: * how much time you spend on creating…

Extension for Jira Service Desk is the most wanted feature bundle for this Atlassian software. It improves security, usability, and appearance of the solution to help teams around the globe provide top-notch customer support. The app allows displaying more issue details on the Customer Portal, set up permissions for…

MetLife is one of the world’s leading financial services companies. In Poland, MetLife began its operations in 1990 as the first insurance company with foreign capital on the Polish market. In early 2014, MetLife was one of the first companies in the country to implement Jira Service Desk in IT services, which was a…

As data breaches become more common, organizations start re-examining their security policies. In particular, they look at how their employees access company cloud-based services. In the past, IT teams would secure employee devices and tools with VPNs or company-owned hardware. But the rise of cloud applications and mobile…

In the latest Winter Executive Report, Customer Contact Week Digital studied a wide range of organizations to discover the most popular goals and strategies for call centers in 2018. Apparently, reducing customer effort is the most important priority. It can be applied basically to every business, as customer-centered…