Angélica Luz Atlassian Team

Hello @Alexander Schlenkrich, Welcome to Atlassian Community! Testing on my local Confluence, I added some images to a page, most of them are dark, so it would be easier to see the white frame, but in none of them, a white frame appears. With this said, for a better understanding of the issue, I would like to know if you…

Hello Dan, Thank you for reaching out to Atlassian Community and for sharing the details of your issue. The API documentation that you shared is for Jira Cloud and it applies for Software and Business projects, but since you are using Service Management, there is specific documentation for that. The visibility for Jira…

Hello @inesroessler, Welcome to Atlassian Community! On the new issue view, when uploading a file or image, it will show all types of attachments that you previously uploaded to other Jira tickets or even on Confluence pages of any Atlassian Cloud site. This is a known bug. You can find more details on the tickets below: *…

Hello @Uma Sanjeevi, Thank you for reaching out to Atlassian Community! Just to make sure that we are on the same page and that we share the correct information with you, I would like to know what Roadmap you are using in Confluence. When we search for Roadmap's macro, there are four options, so it would be great if you…

Hello @Sebastian Suarez, Welcome to Atlassian Community! When it comes to Service Management reports, currently, it's not possible to create other series. You can only create series for Created/Resolved, Average rating, and based on SLA. There is a feature request suggesting the implementation of this ability: * Provide a…

Hello Douglas, Thank you for reaching out to Community! There was a bounce on your email address and it was probably what was causing the notifications not being delivered: 550: 550 [internal] [oob] The recipient is invalid. I removed it and it should work now. Please, take your time to test and let us know how it goes.…

Hello @Andrii Karpiuk, Thank you for reaching out to Atlassian Community! When it comes to Roadmap configuration, it's not possible to add new options to filter Epics. There are some feature requests suggesting improvements for next-gen roadmaps, but it may also be applied to Classic projects roadmaps: * More Filter for…

Hello @Parvez Soobhany, Welcome to Atlassian Community! Just for a better understanding of the issue, I would like to make some questions. What error message appears when you try to invite the user? Can you please check on the developer tools on your browser and verify if it shows any other error on the console tab? Is it…

Hello @Marie-Claude Ganache, Thank you for reaching out to Atlassian Community! When a ticket is shared with an organization, members must go to the portal and opt-in to receive future updates, that's why the "Added organizations" is not available to be added to other notifications. There is a feature request suggesting…

Hello Vasavi, Thank you for reaching out to Atlassian Community! When it comes to export articles from the customer portal, this option is currently not available. There is a feature request suggesting the implementation of this ability: * Ability to directly export knowledge base article to PDF from customer portal…

Hello @[deleted], Thank you for reaching out to Atlassian Community! Just for a better understanding of the issue, I would like to confirm if you are facing this issue on tickets from Jira Software or Service Management. I can see that there are both products on your site, and if it's related to Service Management, it…

Hello Nick, Welcome to Atlassian Community! When it comes to URL customization, currently, this option is not available for Jira Service Management. The URL for each portal will show the ID of the project and this is created automatically, it's not possible to change. It's also not possible to restrict them to only view a…

Hello Daniel, Welcome to Atlassian Community! When the mention and other information on the notification are not correctly rendered, it might be related to the outgoing mail format. Please, go to Cog icon > Products > Email requests. On this page, you need to check if the HTML email parsing is enabled: Then, go to Cog icon…

Hello Andrei, Welcome to Atlassian Community! Trusted users have access to a specific page on the site. They won't be able to access admin.atlassian.com because this page is restricted to Org admins. With this said, for Trusted users to invite other users, they must click on Switch to > Administration. Then, they will be…

Hello Chris, Welcome to Atlassian Community! G Suite is a feature that is already available on Cloud sites, it's not necessary to install any add-on. You can find the option on Cog icon > User management. Also, it shouldn't be necessary to install anything on the GSuite side, so I'm not sure what button you are mentioning.…

Hello everyone, Thank you all for reaching out to Atlassian Community! I would like to share with you an update from our developers regarding VSCode. It was posted on the thread below and also on the feature request: * How to Disable or Hide "Start work in VS Code" * Remove VS Code integration (or make it opt-in/out) Hi…

Hello everyone, Thank you all for reaching out to Atlassian Community! I would like to share with you an update from our developers regarding VSCode. It was posted on the thread below and also on the feature request: * How to Disable or Hide "Start work in VS Code" * Remove VS Code integration (or make it opt-in/out) Hi…

Hello everyone, Jumping on this thread to share with you an update from our developers regarding VSCode. It was posted on the thread Mathijs mentioned and also on the feature Remko shared. Hi everyone, I'm a developer at Atlassian. We are working on an update that will change the initial glance to be more generic and will…

Hello Ivy, Welcome to Atlassian Community! When it comes to customization, currently, there is no option to change the name of the system buttons in Jira or Confluence. Regarding the name, "Add a child issue" appears only in next-gen projects. On classic ones, it will show "Create subtask". There is no feature suggesting…

Hello @Jing Han, Welcome to Atlassian Community! Checking the details of your site, I can see that it's currently active and your account has permission to access Jira Software. Also, I can see that the site-admin and other users didn't log in on the past days, but it should impact you accessing the site. I added the link…

Hello @[deleted], Thank you for reaching out to Atlassian Community! With the changes in the editor, it also changed the way files can be edited. In the screenshot that you shared, for example, the option works only for the legacy editor. Using the new editor, you can only edit files from the attachments page and…

Hello Rosa, Thank you for reaching out to Atlassian Community and thank you for reporting this issue. Testing on my local site, I was able to replicate the same issue. Even adding a default value, "None" shows as an option on the edit issue screen. Based on that, I created a bug for our dev team to check: * Radio buttons…

Hello Mark, Welcome to Atlassian Community! When using the new issue view, currently, it's not possible to sort activities like comments, history, work logs. There is a feature request suggesting the implementation of such ability and it's already In Progress: * Ability to reorder comments, issue history, work logs and…

Hello Juan, Welcome to Atlassian Community! Thank you for sharing the screenshots. For team members avatars to appear on the backlog or board, it's necessary to assign tickets to them. If they are not assignee on any ticket, their picture won't appear, because that option is actually the "filter by assignee". Regarding…

Hello Andrew, Thank you for reaching out to Atlassian Community! On next-gen projects, currently, it's possible to have only one Done status. Recently, it was added the ability to manage workflows, and with that, the ability to add more To Do status. There is a feature suggesting the implementation of such ability: * Allow…

Hello @ben friedman, Thank you for reaching out to Atlassian Community! In the customer portal, customers can search for tickets that contain specific words on the summary only, it won't include results based on custom fields. There are feature requests suggesting improvements for that: * Search on the Customer Portal *…

Hello @Иван, Welcome to Atlassian Community! When it comes to change a Cloud site URL, this option is not available for Free plans. * What is the Free Jira Cloud plan? If all of your Jira Cloud products are on the Free plan, you can't update your site's URL after your site is created. Paid plans are able to request an…

Hello Estelle, Thank you for reaching out to Atlassian Community! It's possible to view the list of all boards by clicking on the Search box > Boards. There is also an option when viewing the dropdown menu in a Classic Software project. Hope this helps! If you have any other questions regarding this matter, please let us…

Hello Adam, Thank you for reaching out to Atlassian Community! Checking the details of your site, I can see that you are not a Jira administrator, and in order to move projects to trash, this permission is required. * Trash for Jira Cloud projects Can you please check with your administrator if you have the correct…

Hi Kel, Currently, there is no default notification for that, but there is a workaround where you can create an automation rule to send an email to a group of people when the field "Satisfaction" is updated. * Customer Satisfaction(cSAT): Send notification to admins/agents when a customer completes a survey Go to Project…