Angélica Luz Atlassian Team

Hello @Nikita Zharoven, Welcome to Atlassian Community! I understand that you are using the same account for a Cloud and a Server product and this issue shouldn't happen because it's the exact same address. I'm telling you this because here we use Server and Cloud and I'm logged in with my Atlassian account and the issue…

Hello Sergio, Thank you for reaching out to Atlassian Community and for sharing the details. Testing on my laptop following the same steps, I was able to replicate the same behavior that you mentioned. I tested using different projects and fields, but even if after clicking on save it goes back to "All projects" the…

Hello Andrew, Thank you for reaching out to Atlassian Community! The section you are talking about is the Category feature where it's possible to organize the articles on specific categories for the customers to easily find what they need. To create categories and also add/remove articles from categories, please go to…

Hello @Didier Debbaut, Welcome to Atlassian Community! Searching for similar cases related to this error, the most common cause for is that the statuses are different in Trello and Jira. So, for example, if a status is called "Finished" in Trello and in Jira is "Done", the import will fail. With this said, make sure the…

Hello @Stig Marius Rånes-Opdal, Thank you for reaching out to Atlassian Community! The Roadmap currently, shows only Epics. Other issue types will show as well, but only if they are a child issue of an Epic. There is a feature request suggesting improvements for that: Date range for child issues on roadmap Please, click on…

Hi Trevor, Atlassian Cloud products are compatible with Microsoft Edge, only Internet Explorer 11 that is no longer supported. Please, check if your browser is on the latest version. Supported browsers

Hi @juliab, I'm glad that I could help! Since you mentioned that you created a KB, I want to share with you an article I created about the customer portal: Jira Service Management Cloud - The complete guide for Customers Feel free to add it to your KB or use the screenshots and steps in case the managers have other…

Hello @Hillary Snell, Welcome to Atlassian Community! Testing on my local site, I wasn't able to replicate the issue. It worked normally the option to check and uncheck the "Show done Epics" while creating an issue and when adding an Epic link to an already created ticket. Is it happening on all tickets? What browser are…

Hello @Trent Tobler, Thank you for reaching out to Atlassian Community! The use of the vertical screen on boards doesn't currently work as expected. There is a feature request created back in 2017 that already mention some issues using a vertical screen. Improve vertical screen usage Have you tested using another browser…

Olá Larissa, Obrigada por entrar em contato com o Atlassian Community! Consegui replicar o mesmo problema que você relatou e a questão de não ser possível adicionar uma transição é por que isso só é permitido quando o fluxo de trabalho está inativo. Para resolver esse problema, faça o seguinte: Vá em Configurações (ao lado…

Hello @Rolf_Gustafsson, Welcome to Atlassian Community! Thank you for sharing the issue key. I found the ticket here and checked that, it was an unpublished API, so it could stop working without prior notice. The option to update a request type is currently not supported and what was shared on the ticket was a workaround:…

Thank you for the details, Maxx. The old view uses Wiki Markup and the new one Markdown, that's why the syntax you are using is not working as expected, so any email that you add using the format `[~user.email@address.com]` will end up showing as "@user". In this case, since currently there is no endpoint to comment on…

Bom dia Lucas, Você pode migrar os tickets de um projeto para o outro. Cada projeto tem suas funcionalidades e alguma coisas serão perdidas, mas o clássico tem mais opções do que o next-gen. Uma das funcionalidades que mais bloqueava a migração de projetos era o Roadmap, porém agora os projetos clássicos já contam com…

Hello @System IT, Welcome to Atlassian Community! Thank you for the details. The documentation that you shared is related to the Cloud version and on the Server it's different. In order to opt-in to the new portal, please follow the steps below: A stylish new portal for Jira Service Desk Server and Data Center customers…

Hello @Alexandra Bobrow (Instech), Thank you for reaching out to Atlassian Community! The category in Service Management is a great feature to organize articles and I understand that you would like that the hierarchy would show in the portal. We can connect a space with multiple pages on a Service Management project, but…

Hello @Kamil Musiejkiewicz, Welcome to Atlassian Community! The profile pictures shown on a Cloud site it's actually stored in Gravatar and not in Atlassian. With this said, it's not possible to sync and update the users' profile picture from Azure. Users must access their profile on…

Hello @Marika Paarman, Welcome to Atlassian Community! Checking the details of your site, I can see that you are using Cloud Free, and changing the site name is currently not supported for Trial and Free plans, only for paid plans. That's why you are seeing this error when trying to change the name. If you are not using…

Hello Chris, Thank you for reaching to Atlassian Community! I understand that you are using the Free version to test, but I'm afraid to say that Tempo is currently not compatible with Cloud Free. For more details, please check the documentation below: What is the Free Jira Cloud plan? In this case, it will be necessary to…

Hello Trevor, Welcome to Atlassian Community! I understand that you are facing this issue only on Edge, but not other browsers, please correct me if I'm wrong. If you can access Jira normally using Chrome or Firefox, it means that there is nothing wrong with your account, but some issue with the browser. Can you please…

Olá Lucas, Obrigada por entrar em contato com o Atlassian Community! Verifiquei a documentação do Movidesk e para fazer a integração é necessário utilizar um projeto clássico de software. Caso você esteja utilizando um projeto next-gen, não será possível fazer a integração pois esse tipo de projeto não tem funções de post…

Hello @freddie.burgess, Thank you for reaching out to Atlassian Community! Checking the add-on Jira Cloud for Excel, it doesn't show any option to schedule the export of Jira issues. The only add-on that mentions "schedule" is Google Sheets Integration. Also, there is no built-in feature that would allow this, it's…

Hello @Kieron Smith, Thank you for reaching out to Atlassian Community! Checking the details of your site, I can see that your main account (the same you are using here in the community) has permission on Service Management as an agent. In this case, maybe your personal account is listed as a Customer, so if your personal…

Hello Alexey, Thanks for reaching out to Community! When we open a project to allow anyone to create tickets, all customers and internal users from the site will be automatically listed as a customer in the project. If you go to Projects > Select the public project > Customers you will be able to see that customers from…

Hello Mike, Thank you for the details. I was able to replicate this behavior by selecting some random fields. I couldn't save and some errors appear on the console. Can you please let the developer tools opened on your browser and then follow the steps again to check if some error will appear after you click on Save?…

Hello @Trena Norcia, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support related to the same question and the issue was resolved. It was caused by the Issue Security where it was preventing the ticket to show in the portal, which also causes the notification to not work as…

Hello @ChuckieAJ, Thank you for reaching out to Atlassian Community! When creating new columns/status on a project, the statuses on the dropdown menu will show in alphabetical order. I tested on my local site by creating the Cancelled and Reopened statuses and even if they are added as the last columns, the Cancelled, for…

Hello Renato, Thank you for reaching out to Atlassian Community! When using the Approvals feature, it's possible to add approvers for different statuses. Customers can select an approver while creating a ticket, or a project administrator can add a default value for the field. What I understand in your use case is that the…

Hello @Maxx Lehmann, Welcome to Atlassian Community! Testing on my local site, adding a comment via API using the endpoint below, it added a comment and it shows the user email address. I added it using the same format you mentioned here. Add comment curl --request POST \ --url…

Hello Miguel, Thank you for reaching out to Atlassian Community! Just for a better understanding of the issue, I would like to know if you were using Sprints on this next-gen project. Have you checked if someone completed the sprint? Can you check on Project settings > Features if sprints and backlog are enabled? I tested…

Hello @Ivan Barnade, Welcome to Atlassian Community! Regarding copying a custom field value to another field, I found this option only on the post functions. On the automation, I found similar cases that might help you: Is it possible to copy a custom field value into the default Priority field? Copying the Value from one…