Angélica Luz Atlassian Team

Hello Julie, Thank you for reaching out to Atlassian Community and thank you for all the details. Testing on my local site, I can see that this issue happens when using Firefox, but the Table of Contents works fine when viewing the article in the portal using Chrome and Safari. Please, check the Gif below: -…

Thank you for the details, Marek. Are you the only user facing this issue? Is it happening only when adding four attachments or it happens when you try to add only one? Have you tested using another browser? While adding the attachments, please, open the developer tools on your browser and check the console tab if it shows…

Hi @Ed, The workaround would be to use the old view, but it will be removed on March 31 and since it’s a feature with few votes, I’m afraid to say that it won’t be implemented soon. Implementation of New Features Policy With this said, there are no workarounds for now.

Hello @Badar Suhail, Welcome to Community! Checking the details of your site, I can see that you are the org administrator (using the same email that you are using here in community). I saw that you created a ticket with our customer advocates and there you mentioned that you needed to remove your Gmail and add the other…

Hi @hml, Welcome to Atlassian Community! I saw on their website that it shows that it’s possible to integrate with Jira Service Management using Unito.io. Integrations for Basecamp 3 Teams use Unito to make work flow across tools Build powerful Jira Service Management workflows It mentions that it’s possible to test for…

I tested here and it doesn’t update the issue. I added more than one approver and approved with only one account. Nothing was added to the ticket history and the Updated X minutes ago also didn’t change.

Hello @Ed, Thank you for reaching out to Atlassian Community! The new issue view uses Markdown and the toolbar doesn’t have the same functionality as the Markup editor on the old view. There are feature requests suggesting this improvement: New issue view -- scrolling toolbar Next-gen issues should have the toolbar always…

Hello @Ian Kendall, Welcome to Atlassian Community! Thank you for your suggestion. I searched for similar cases and features related to voice assistants but didn’t find anything that could help us. Based on that, I created a feature request suggesting the implementation of such ability: Voice Assistants for Jira and…

Hello @Rahil Lakhani, Welcome to Atlassian Community! Changing the site name is currently not supported for Trial and Free plans, only for paid plans. If you are not using this site for production and don't have any important data, you can create a brand new site on www.atlassian.com/try with the desired name. If you…

Hello @Rafaël Metekohy, Welcome to Atlassian Community! When using both Jira Software and Service Management, it’s possible to link issues from one project to another. Please, go to an Epic and check if it shows the option Link issue. Then, click on it and search for the Service Management ticket. If the option is not…

Hello @Francisco Gomez Balastegui, Thank you for reaching out to Atlassian Community! Checking the logs from your site, I was able to find out that the error happened while importing the users. Caused by: cloud.atlassian.logmon.laas.api.PrivacySafeException: Privacy-safe boxing of a…

Hi @Lyubomir, If I understood you correctly, classic projects and next-gen projects will stay for good in the future. Yes, there are no plans in removing classic projects. Classic projects are more complete and complex when it comes to configuration and permissions and it’s possible to share workflows and custom fields…

Hi @Tuğba Yıldızhan, Are these customers already added to another service project? If so, it’s expected that they receive only the first invitation. If they already have access to the customer portal, they won’t receive new invites. The invitation is only for customers that never logged in to the portal, so they can finish…

Hello @Nick Chaggar, Welcome to Community! I saw your comment on the bug ticket and I’m glad that the issue was resolved by clearing the cache. @Alexandra Bobrow (Instech), @Florian Weiss @Michael Tanser: Our dev team rolled out a fix (about 9 hours ago), can you please check if the issue is still happening? Thank you!…

Hello @Alan Au, Thank you for reaching out to Atlassian Community! Testing on my local site, I was able to replicate the same issue on the new issue view. Based on that, I created a bug for our dev team to check. A numbered list is changed to “a, b, c” after saving a comment Please, click on “This affects my team” and also…

Hello @Andy S_, Thanks for reaching out to Community! I reached out to the team responsible for the widget to ask if there are updates and they said that this is not on the near-term roadmap. They will update the feature request ticket once they start working on it. Kind regards, Angélica

Hello Mikael, Thank you for your question. I’m afraid to say that currently, there is no workaround for that. I tested on my local site and doesn’t matter if it’s filtered by a single user (using the account id), it will show all tickets pending approvals. I also checked the automation thinking of copying the value of the…

Hello @Shajahan Ansari, Welcome to Atlassian Community! Atlassian access is billed differently from other products. How are you billed for Atlassian Access? Atlassian Access uses a different billing model from other Atlassian cloud products. Atlassian Access is billed per organization. You will only pay once per each…

Hello @Margarita Levanovich, Welcome to Atlassian Community! I understand that the error message that appears is very generic and doesn’t point to the cause. Checking similar cases, the issue happens most on Classic projects due to some field configuration, but this is not available on next-gen. Can you please open the…

Hello Eduardo, Thank you for reaching out to Atlassian Community! The Affected Services field is visible only for licensed users. Add or remove a service from the affected services field The affected services field will not appear for those users who don’t hold a Jira license. Based on your question, I created a feature…

Hello Gauri, Thank you for reaching out to Atlassian Community! When configuring an email channel, it will show the suitable request types for you to select and only Summary and Description can be required as was already mentioned in this thread. If there are more than those two fields on the desired request type, but on…

Hello @Nandhini kandan, Thank you for reaching out to Atlassian Community and for sharing the screenshot. Just to better understand what is happening in this case, I would like to know if that JQL is returning more tickets than only PAXSD-2108 because since the other tickets weren’t edited, it seems that the other tickets…

Hello @Soheil Hasankhani, Welcome to Atlassian Community! Testing on my local site, I connected two different workspaces, but when creating a branch, it does directly to the first one and then I can select where to create the branch. The link is:…

There are some features that may be added, like the Roadmap that was a highly requested feature. It will depend on votes and comments on the features. If there is some specific feature from next-gen that you need, please, feel free to raise a feature request on jira.atlassian.com (project JSWCLOUD) adding more details…

Thank you for the details, Rajesh. Can you please check if the option “Exclude person who caused the action” is disabled? If this option is enabled, customers won’t receive the notification. Can you ask them to create a ticket using the portal to check if there will receive the notification?

Hello Marek, Thank you for your reaching out to Atlassian Community and also thank you for sharing the video. Testing on my local site and also searching for similar issues, this error is related to the attachment size limit. There is a bug related to this message: Misleading error related to attachment size First, please,…

Hello Marco, Thank you for reaching out to Atlassian Community! Allow me to step in to share with you the tests that I made on my local site. For a Jira Software user to view Service Management ticket, it’s necessary to add them to a project role and this project must have Browse projects permissions. So, my suggestion, in…

Hello @Junko TAKAOKA, Welcome to Atlassian Community! On Service Management reports it’s possible to create reports for issues Created/Resolved and based on SLAs. You can add 20 series on a single report, but only based on the existing series, it’s not possible to create custom ones, so I’m afraid to say that it won’t be…

Hello @Lyubomir, Welcome to Atlassian Community! There are no plans in removing Classic projects in Jira. What is changing now is the new issue view that will be applied to Classic projects as well, but it won’t affect any functionality. You can safely use Classic projects to use the features that are not available in the…

Hello @Ольга Тельнова, Welcome to Atlassian Community! It’s possible to edit a logged time spent on Tasks or Subtasks. For that, please, go to the desired ticket and on Activity, select to show “Worklog”. You will have the option to Edit the time you logged (time spent). If that’s not the case, can you please give us more…