Angélica Luz Atlassian Team

Hi @noa, Thanks for reaching out to Community! The feature was already implemented in 2019: Next-gen release notes for Jira Software Cloud On a next-gen (team-managed) Kanban board, if the Epic is Done and the child issues from the Epic is also removed from the Kanban board, the Epic will no longer be visible on the Epic…

Hello @Ece Osmanagaoglu, Welcome to Atlassian Community! It’s been a while since the question was posted and I believe the option is not available anymore. When creating a new project, should be available the option to select the type of project: Can you please check if the company-managed option appears when creating a…

Thank you for the details, David. Yes, the create issue screen uses the old editor (Wiki Markup), that’s why it won’t work. There is a feature request suggesting the implementation of the new editor to the Create issue screen: New view on Create Issue screen for Wiki Editor Please, click on vote and also watch the feature…

Hi Charlie, Only Jira administrators can rename/edit the queues’ names. Currently, there is no option to translate the queues, so it’s necessary to edit each queue and add the new name in Spanish, and yes when a queue is edited it will show for all users. Kind regards, Angélica

Hi Andy, I didn’t find any public documentation about this feature yet. I escalated your case to the team responsible for that and once I have an update, I’ll share it here. Kind regards, Angélica

Hello Dave, Thank you for reaching out to Atlassian Community! Yes, that’s the behavior when the person doesn’t have permission. The person can be a Project administrator and have a Jira Service Management license, but in order to add the translation for the announcements, they need to be a Jira administrator as well. A…

Hello @Jean-François Daoust, Thank you for reaching out to Atlassian Community! When it comes to wallboard customization, currently, it’s not possible to change its color. There are feature requests suggesting improvements for that: Wallboard Color Customization Ability to change the background color of the column headers…

Hi Rajesh, I’m glad to hear that it’s working again. I removed all bounces and blocks from your domain, but I checked your email first and there were no bounces. Maybe the tool wasn’t filtering properly and your email address was listed too and I ended up removing the bounce.

Hi Thomas, I’m not sure if it’s possible, but there are some add-ons that might help. There are three available options on our marketplace: https://marketplace.atlassian.com/search?hosting=cloud&product=jira-service-management&query=announcemnent

Hello @tjomme.goddijn, Welcome to Atlassian Community! There are some documentation that might help you better understand incident management and postmortem: Incident postmortems Incident Postmortem Template The importance of an incident postmortem process Creating postmortem reports How to set up and run an incident…

Hello Dino, Thank you for reaching out to Atlassian Community! I saw that your site administrator created a ticket with our support related to the same question and they are already helping you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different…

Hello Karina, Thank you for the details. Have you tried opening the links using incognito mode? Please, confirm that there is no extension on your browser or some policy on your company/email that might be blocking the links to open. You can also reach out directly to our Trello support on https://trello.com/contact#/ so…

Hello @DamCoder, Thank you for reaching out to Atlassian Community! On Jira Service Management it’s possible only to link spaces and the pages will be visible in the customer portal. Blog posts and Confluence Questions won’t be visible for customers. There is a feature request suggesting the implementation of this ability:…

Thank you for the screenshot, @División Informática. I tested on my local site and I was able to replicate the same issue. Also, I created a new project while my profile was in Spanish, and then the Queues are translated, but they won’t be translated back to English if the profile is changed to English again. With this…

Hi Fernando, Yes, this is available only for Jira Service Management projects, both classic and next-gen. For Jira Software and Business projects, the feature is not available at the moment.

Hi Thomas, Thank you for the details. The portal announcement must be added to each project, it’s not possible to bulk change all announcements or use automation to perform such action. There are some feature requests suggesting improvements for that: System Wide Announcement For Maintenance Allow to manage announcement…

Hello @Jerome Smith, Welcome to Atlassian Community! When it comes to Customer notifications, currently, the only fields available are the ones listed on “Insert variable”. It’s not possible to add smart values to add other custom fields. There are feature requests suggesting improvements for that: Ability To Add Custom…

Hello Martin, Thank you for reaching out to Atlassian Community! When tickets are created via email on a Service Management project, the Subject will be the Summary, the Body will be set as the Description and the FROM will be the reporter. If there are more people added on the TO or CC, they will be added as request…

The Automation Lite for Jira Cloud is the add-on user that was created when the Automation for Jira was not part of Jira/Atlassian. Each add-on that is installed also creates a user so it can have the correct permissions on the site and projects. If the “user” exists, it means that at some point the add-on was installed on…

Hi @atarab, Yes, that’s correct. The automation, currently, doesn’t have the option to change the request type so while this feature is not implemented, it will be necessary to manually change the request type after changing the issue type.

Hello @Rajesh Penumadhi, Welcome to Atlassian Community! Checking your email address on our tools, I couldn’t find any blocks or bounces, but it shows the following error: 554 5.7.1 [internal] recipient address was suppressed due to customer policy With this said, it’s necessary to talk to the IT department of your company…

Hi David, Thank you for the details. It’s not possible to disable this preview. Depending on the type of the file, it will show this shadow on the top and bottom. There is a feature suggesting improvements for that: Improved Zoom Resolution in Image Preview What I tested here that can be a workaround, is to open the…

Hello @serge calderara, Thanks for reaching out to Community! The default user to run legacy automation must be a project administrator with a Service Management license, but there is an exception. On each automation rule, you can select the option “User who triggered the rule”, so it won’t show your name, but it will show…

Hello @División Informática, Welcome to Atlassian Community! Just for a better understanding of the issue that you are facing, I would like to know more details about where it’s not showing the correct translation. Since you mentioned Jira Service Desk, can you please let us know if the issue is happening on the customer…

Hello @[deleted], Thank you for reaching out to Atlassian Community! The email address will show on the project only if the user allows it on their profile. On https://id.atlassian.com/manage-profile/profile-and-visibility, users can select if they want their email address to be visible to anyone or only them and admins.…

Hello David, Thank you for reaching out to Atlassian Community! Testing on my local site, I wasn’t able to replicate the same issue. I added a text on the description of a ticket and then edited adding bold, italic, and bullet list. Then, I copied the text in edit mode and pasted it on the description field of another…

Hello Thomas, Thank you for reaching out to Atlassian Community! On Jira Service Management, it’s possible to add an announcement on the Help Center that it’s the main page and also an Announcement for each Portal (project). Add an announcement to the portal Add an announcement to the help center With this said, I would…

Hi Sergio, Currently, it’s not possible to resend an invitation to customers. As an admin I would like option to re-send an invitation email to a customer For now, the workaround is: * The initial invitation containing the link to set a password will only ever be sent once, when the user is initially created. After this…

The reports must be manually updated, so yes, in case new organizations are created, it will be necessary to update the reports. In this case, the best option would be to use an add-on that has more options. You can find many options on our marketplace.

Hi Justin, Thank you for letting us know that it’s working. I checked the email address you mentioned just to confirm if there were no bounces and everything looks good, the notifications were delivered. If there is anything else we can do to help, please let us know. Kind regards, Angélica