Angélica Luz Atlassian Team

Hi Dave, Thank you for reaching out to the Atlassian Community! As mentioned in the last update from our product team on the feature request ticket, there will not be a solution before July 2021. Please, watch and vote for the feature to receive future updates: SSO integration with JIRA Service Desk Kind regards, Angélica

Hi @Bailey Davis, Thank you for sharing the resolution. I'm glad that we could help and that you were able to fix the issue. The Automation (former Automation for Jira) still doesn't have the option to edit request type, only the Legacy Automation. There is a feature request suggesting this improvement: - Be able to…

Hello @Jeanne Howe, Thank you for reaching out to Atlassian Community! The Discovered products is a new feature where administrators can view cloud sites that their managed users have an account. Review discovered products Products appear in this list when: * Your managed account signs up for Confluence or a Jira product.…

Thank you for the details, Patric. I was able to find the logs for this specific customer. I can see that they are a user on another site, but it shouldn’t be a problem, since it’s a normal account (the domain is not verified/claimed). Here are some details. The “Anonymised” means that the account was deleted but then, the…

Hello @Boris Dimitrov, Thank you for reaching out to Atlassian Community! The option jira.comment.collapsing.minimum.hidden is available on Jira Cloud as well, but it doesn’t work on the new issue view. There are feature requests suggesting the implementation of this ability: Ability to expand the comment section at once…

Hello @jan_koch, Welcome to Atlassian Community! When a customer is added as an approver, they will have permission to view the ticket. It’s not necessary to add them as participants. Is the approver added as a customer in the project? Also, there is a new feature where it’s possible to approve/decline via email. On the…

Hello @John Scott, Welcome to Atlassian Community! Thank you for sharing the screenshots and details. I believe that the settings of the outgoing email are set to “Text” instead of “HTML”, that’s why it’s showing links instead of buttons. There are some settings you need to change: Please, go to Cog icon > System > Default…

Hello @Pratik Joshi, Thank you for reaching out to Atlassian Community! It looks like you're running into an existing bug, which can be found here: Activity Stream gadget not working on a single user filter The Activity Stream expects the username but it was removed due to GDPR, that's why the filter is not working as…

Hi @Bailey Davis, Can you please check the history tab of the ticket to check if there are no changes after the ticket is created? Also, check the Post Functions on the workflow (Project settings > Workflows > Click on to edit the workflow > Select the Diagram mode and click on the Create issue transition > Post…

Hi @luke corden, I heard back from the team responsible for the apps and currently, the feature to create Issues in this Epic/Child issue on mobile is not supported. Based on that, I created a feature request suggesting the implementation of this ability: Ability to create "Issues in this Epic" on company-managed projects…

Hello @nooraknan, Thank you for reaching out to Atlassian Community! On Jira Service Management you can manually add customers or allow them to create their own account (or even let your portal open to anyone create tickets without logging in). When the project is closed, agents/admins will have to manually add customers,…

Hello Patric, Welcome to Atlassian Community! Checking the logs on your site, it shows events related to the customer directory, but without a “caused by”. Was your site migrated from Server or another Cloud site? Can you please check if this customer is not also listed as an internal user (User management > Users)? Also,…

Hello Maria, Welcome to Atlassian Community! The “Customer invited” notification is only available on Jira Service Management Cloud. For Server, there is a feature request suggesting this option which is already “In progress”: Customize Customer invitation e-mail and welcome email Atlassian Update – 4 March 2021 Hi…

Hello @Weilies Chok, Thank you for reaching out to Atlassian Community! Testing on my local site and also searching for similar cases, I didn’t find anything that mentions this feature, so I wonder if you were using an add-on or even a browser extension that would add this option when uploading images to Jira. I tested…

Hello @luke corden, Welcome to Atlassian Community! Thank you for the details. Testing on my Android mobile and also on Jira Cloud for Mac, I was also not able to create “Issues in this Epic” on company-managed (classic) projects. For Epics on team-managed (next-gen) projects, the option is visible and works. I reached out…

Thank you for the details, Bailey. I checked similar cases and all of them are the request type or the description field not added to the request type. What Joseph mentioned is also important to check. On the request form, it’s possible to add a display name for the fields, so it will show different names in the portal and…

Hello @Bailey Davis, Thank you for reaching out to Atlassian Community! When the description is not visible in the customer portal, the most common issue is that the Request type is empty. This happens, for example, if the customer creates the ticket in the portal but then the ticket is moved to another project or the…

Olá Lidiane, Obrigada por entrar em contato com o Atlassian Community! Em um projeto de Software é possível ter mais de um Quadro e cada Quadro tem um Backlog baseado no filtro do Quadro. Se o quadro Kanban tem um filtro, por exemplo, que retorna tickets do tipo Bug e Story e o quadro Scrum tem um filtro que retorna Bug e…

Hello @Rock John, Thank you for reaching out to Atlassian Community! When viewing the ticket in list mode on Advanced search or on Queues, currently, it will only show the date. The time will only appear when hovering the mouse over the date. There is a feature request suggesting this improvement: Display time value for…

Olá Claudio, Obrigada por entrar em contato com o Atlassian Community! Verificando os logs do seu site, há apenas esse mesmo erro que você compartilhou, sem mais detalhes do que pode ser o problema. Antes de começar o problema, foi habilitado 2FA nesse email? Caso sim, será necessário utilizar o App password. Add a custom…

Hello @achintangal, Welcome to Atlassian Community! Thank you for the details. On Jira Service Management, you can invite customers and they can also create their own accounts. If you don’t want to let the portal public, then agents will have to manually invite them. If you want them to create their accounts, then there…

Hello @Elaine McMillan, Thank you for reaching out to Atlassian Community! It looks like you're running into an existing bug that affects the Date/Time fields when exporting issues to Excel or Google Sheets. You can find more information on the ticket below: Exporting issues using the Google Sheets/Excel integration will…

Hello @bschmi, I reached out to the team responsible for the newsletter and they reached out to the Product Managers to check this information and there was a miscommunication about the ship date of the feature. They will send a correction in the newsletter. Please, keep an eye on our public roadmap and also watch the…

Hello @Glenn, Welcome to Atlassian Community! The reminders for tickets pending approvals it's a great option for agents. Although we don't have a native solution to automatically send these reminders, there are some workarounds that may help you. The first option is a filter subscription where it's possible to create a…

Hello @Rock John, Welcome to Atlassian Community! When a customer has access to only one project, they will view the request types as the landing page and when they have access to more than one, it will show the projects (Cards) on the help center. Currently, it’s not possible to change the landing page. There are some…

Thank you for the information, Wanda. I asked about the translations because that’s the only option to add a different name to priorities. It’s possible to edit their original names, but it’s global, once it’s changed it will apply to all tickets and projects and the portal as well. By default, priorities, statuses,…

Hello @Chiakang Chen, Welcome to Atlassian Community! Thank you for sharing the account information, it helped me find their email address to check here. For both of the emails, there are no bounces or blocks, and checking on your tools, the notifications are being delivered: Kwm: Wemin.kuo: Can you ask them to go to…

Hello @Sam Childs, Welcome to Atlassian Community! When the owner of a domain verifies/claims the domain and configure SSO, it will be applied to the Atlassian account, so on any Cloud site that you use the email address, you will be redirected to the identity platform to log in. What error are you facing when you try to…

Hello Pablo, I'm glad that it's working! Yes, you can find other properties on our documentation: - Use workflow properties - Work with issue workflows 

Hi @Jyoti Aneja, Currently, it's not possible to remove it. These are part of the ITSM templates and also part of ITSM best practices. There is a feature request suggesting the implementation of this ability: - Remove default queues in ITSM project Please, click on vote and also watch the ticket above to receive updates.