Angélica Luz Atlassian Team

Thank you for testing, David. If you are not the owner of the Dashboard, then it will not be possible to configure the gadget to view if there are filters. You can reach out to your administrator and you can use the same filters on the gadget of your personal dashboard to test.

Hello @Robert Munoz, Welcome to the Atlassian Community! Testing on my local site and with the great help of my colleague, we were able to create an automation rule that will get the email address from the summary In this case, it’s necessary to use Regex and create a variable that will store the email address added to the…

Hello @[deleted], Welcome to the Atlassian Community! On the Roadmap, currently, the date range is available only for Epics. There is a feature request suggesting to add this option for the child issues as well: Date range for child issues on roadmap Please, click on vote and also watch to receive future updates.…

Hello Steve, Welcome to the Atlassian Community! The issue that you are facing might be related to permissions or even the browser. Can you please let us know if you already tried creating a plan using another browser? Please, open the developer tools on your browser and check on the console tab if it shows any error. If…

Hello @amith, Welcome to Atlassian Community! The customer portal, currently, doesn't work with SSO. Customer accounts are stored locally and it's not possible to sync their accounts with an identity provider. There is a feature request suggesting the implementation of this ability: SSO integration with JIRA Service Desk…

Hello @Reuven Jackson, Welcome to Atlassian Community! Testing on my local site, I can see the difference when right-clicking on an issue from the backlog only. When right-clicking on an issue from the Board/Sprint, it shows the options. On team-managed projects, there is a button that shows the context menus, different…

Hello @Jacques Steyn, Welcome to Atlassian Community! Checking the details of your site, I can see that Jira Service Management has been suspended, that’s the reason why the approvals are not working as expected. When a product is suspended/removed from a site, the projects are kept, but the features won’t work. Please, go…

Thank you for the details, @Chitrasen Singh. My first answer was more related to Cloud because the question was marked as Cloud here in Community, sorry for the misunderstanding. It seems that the Jira is unable to determine the IP of the hostname. It can also be related to network configuration on Jira Server. Is…

Hi Jacob, I did disabled the issue tracker after the migration. By editing the URL of the image that is added to the description, it was still available after the issue tracker was disabled. The images won’t appear as a thumbnail, but by editing the URL by removing the extra “)” at the end, the image should load on a new…

Thank you for testing, David. I tried to replicate the issue again on another browser, but it worked correctly. I also didn’t find any similar issue or bug. Is there any filter applied to the gadget? Is it set to automatically refresh? If possible, create a test dashboard and add the gadget without any filter to see if it…

Hello David, Thanks for reaching out to Community! Allow me to step in just to share with you that currently, there are no native functionalities in Jira that allow viewing the percentage of the sub-tasks progress on a gadget. There was a feature request suggesting this, but it was closed as “Won’t do”: Make "Sub-task…

Hello @Takise, Welcome to Atlassian Community! When it comes to collaboration between Jira Software and Jira Service Management users, it’s possible to allow Software users to comment on Service Management issues. They will be able to view the tickets and add internal comments, for example. For more detailed information,…

Hello @Rahul, Welcome to Atlassian Community! On Jira Service Management, some templates already contain an automation rule that does that, but if it doesn’t, there is one on the automation library where you can just edit to add the desired statuses. Please, go to Project settings > Automation > Automation. Click on…

Hello @Jacob, Thank you for reaching out to Atlassian Community! Testing on my local Bitbucket and Jira, when migrating issues that contain images on the description, in Jira it will show as a link, not sure if it’s the same behavior you are experiencing. If there are attachments to the issue in Bitbucket and the…

Hello @tom.rivolta, Thank you for reaching out to Atlassian Community! Just to make sure we are on the same page, I would like to confirm if you are talking about the Roadmap that is available on Jira Software projects or the Timeline that is available on Business/Jira Work Management projects. I see that this question is…

Thank you for the details, Chad. I found other similar cases, but it was related to login free portal, but I saw that on your site, it’s necessary to login. Since it’s only happening with one customer, it may be a local issue. Where is this customer located? I’m asking because there are restrictions in China, for example.…

Thank you for testing, Kyle. Checking the details and the previous screenshots, I can see that the Browse users and groups permission is set only to jira-servicedesk-users and jira-administrators and you are part of the group site-admins and administrators. Can you please go again on Cog icon > System > Global permissions…

Hello Melle, Thank you for your suggestion. Based on that, I created a feature request ticket: Ability to preview articles on the issue view Please, click on vote and also watch to receive updates from our product team. Kind regards, Angélica

Hello @David Jupp, Welcome to Atlassian Community! Testing on my local site, I wasn’t able to replicate the issue (tested with Chrome and Firefox). Can you please let us know what browser you are using? Have you tested using another one or incognito mode? Is this issue affecting other users? If possible, disable the…

Hello @Chitrasen Singh, Thank you for reaching out to Atlassian Community! Just to make sure we are on the same page, I would like to confirm if you are facing issues when trying to log in to Jira or when you try to request access for Jira. I can see that your domain is not verified, hence SAML is not configured, so I…

Hello @Ratree Wongsuwan, Welcome to Atlassian Community! Testing the issue collector here using a simple configuration with no javascript customization, didn’t show a Reason field, so I wonder if this is a required field on your project. When creating a ticket directly from Jira, does it show that this field is required as…

Hello @Lina Mooren, Welcome to Atlassian Community! Searching for similar cases and also testing here, I didn’t find an option that would make a Jira Roadmap visible in Trello or a way to make both integrated. The Jira Roadmap works with Epic issues types, so when creating an issue from a card, it’s possible to select an…

You are welcome! We are glad to help. There is a feature request suggesting this ability: - Allow Organizations to be restricted at a project level Please, click on vote and also watch to receive future updates from our product teams.

Hi Jess, No worries! I tested by creating a quick filter to filter flagged issues and when creating a new issue that matches with the current quick filter, it will show under the backlog, and then it will be necessary to move to the new or the active sprint. 

It seems that all the global permissions are empty, including the “Browse users and groups” and I was able to replicate the issue here. The steps to fix are: Grant “Browse users and groups” permission to “Public”. This option will “unlock” the ability to select the groups, so don’t worry, after you grant this permission,…

Bom dia Jonas, Adicionei um comentário interno no ticket informando que o problema ainda ocorre. O ticket está em status Frozen, então se puder, adicione um comentário para que o ticket transicione novamente. Caso os usuários vejam algum error quando tentam acessar o aplicativo ou quando tentam acessar o projeto, se…

Thank you for testing and sharing the details, Kyle. If you create an issue using the “Create” button at the top, are you able to select a reporter on the “Raise this request on behalf of” field? Searching the logs on your site, I found some warning messages, but nothing related to your permission: NEXT-5708…

Thank you for testing and for sharing the error message, @Lindsey Eller. This error is related to the global permission “Share dashboards and filters”. There is a known bug related to this issue: Share filter feature appears for users with no "Share dashboards and filters" global permission Please, go to Cog icon > System…

Hi Anas, It happens due to what Dirk mentioned. When an organization is added to multiple projects, all customers that are under the org will also be added to the project. When adding a new customer to an organization that is shared between projects, this message appears: With this said, it would be important to create…

Obrigada pelos detalhes, Jonas. Vi que você criou um ticket com o nosso suporte e os dois usuários foram reassociados ao site novamente. Eles puderam testar o acesso ao aplicativo do Jira? Está funcionando normalmente?