Angélica Luz

Hi Lee, When we upload a favicon, what changes in your instance is the icon that is placed in the browser's tab. Have you tested using another browser? If you open the developer tools, does it show an error? If so, can you please send us a screenshot of the error? Regards, Angélica

in Uploading a new favicon for JIRA web via 'look & feel' does not work. the file uploaded not work? Comment by Angélica Luz July 2018

Hi Bang, I saw that you already addressed this question on a support case and we are waiting for your response. I will follow up the ticket and once its resolved, I'll post the resolution here as well. Thanks for your understanding in advance. Regards, Angélica

in Jira Help Desk Widget contains an empty iframe and will not pass WCAG AA standards Comment by Angélica Luz July 2018

Hi Andreas, Have you tried to delete this group on Site Administration > Groups? Are you facing an error when trying to delete? Can you please paste here the error or send a screenshot of the error? Regards, Angélica

in Group Created but can not be deleted Comment by Angélica Luz July 2018

Hi Natalya, Currently, it's possible to edit only the invitation email on Jira Cloud and it was implemented this year. We have a new feature request related to the ability to edit the verification email: * https://jira.atlassian.com/browse/JSDCLOUD-6290 Please, make sure to watch and vote to receive updated about the…

in Finish Signup email template change Comment by Angélica Luz July 2018

Hi Jignesh, For you to get the confirmation code, since we don't have access to the mailbox created by Jira, you will have to let the email sent by Gmail to create a ticket in your instance. There are two settings that you need to change: 1 - On the Project settings > Customer permissions change the option "Who can access…

in How to confirm JIRA service desk email for gmail forwarding rule? Comment by Angélica Luz July 2018

Hi Magnus, Currently, it's possible to add one announcement that will be placed on the main page of the customer portal and also to add one announcement per project. You can find more information on our documentation: https://confluence.atlassian.com/servicedeskserver0310/adding-announcements-945109052.html Hope this…

in How to post multiple announcements in jira service desk customer portal (news ticker) Comment by Angélica Luz July 2018

Hello Raad, When clicking to create a project we have the option "Change" to change the project's template. Then on the next page, you will have a list of templates where you can choose between Jira Software, Service Desk and Business. If you want to change the project type after the project is created, you must open the…

in Creating new project defults to Software Project, I can't choose Service Desk Comment by Angélica Luz July 2018

Angélica Luz Atlassian Team

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