Angélica Luz Atlassian Team

Currently, it's necessary to set a user to run the automation, but this user must have a license and be an administrator in the project. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-2095 Please, click on vote and watch to receive updates about the…

Hi @Oskar Collin, The new customer portal was rolled out to all instances, so it must be activated in your instance as well. If you go on the Category page on your project and click to "View in portal", does it shows the blank page? You can find more details about the category on the documentation below: - Knowledge is…

Hi Christy, Just for us to better understand and help you with this issue, can you please open the developer tools on your browser to check if some error appears? Does it show any error in the UI? Have you tested import another CSV with fewer fields? Regards, Angélica

Hello Shruti, Thank you for getting in touch with Atlassian Community! Currently, there is no gadget related to Bitbucket to add on the dashboard. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRASERVER-66795 Please, click on vote and watch in order to hear…

Hi Mitul, I've checked on my local instance and the activity stream is working and also we didn't receive reports about an issue with this gadget today. Just for further investigation, can you please let us know if this issue is happening for all users? Can you open the developer tools on your browser and check if it shows…

Hi Marcos, Currently, it's not possible to edit the translation on Jira Cloud for system fields. The feature request for Jira Cloud is this one: https://jira.atlassian.com/browse/JRACLOUD-21293 Please, click on vote and watch to receive updates. According to our Policy, we don't have roadmaps with release dates, so we…

Hi Jodie, It's possible to set an automation on the Service Desk project to create a linked issue on a Jira Software project: Please, give it a try and let us know how it goes. Regards, Angélica

Hi Adam, I've tested on my local environment and I was able to add groups to share. I found a bug related to firefox when Adblock is enabled, it's not possible to share a filter, so let's check more details about your environment. What browser are you using? Have you tested using another browser or incognito? Are you the…

Hi @Joeri Bruneel, There is not specific for tasks. I checked that the roadmap was updated and they will improve the filters on next-gen projects: - https://www.atlassian.com/roadmap/jira-software#result-9d75ad60 Please, feel free to create a sub-tasks with more details about why this feature is important for you here.…

Hello Sudarshan, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to clone a service desk project. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-4082 Please, click on vote and watch in order to hear about updates on…

Hi Liam, What is happening, in this case, is that the location of the board is set to a profile and others are set to the project, so this is an expected behaviour. If you click on the Search (left sidebar) > Advanced search for Boards you will see the boards that are located on a project and on someone's profile. The…

Hi there, I can see that you are using Jira Core but the functionality that you need is provided by Jira Service Desk. I saw that you created a ticket with our customer advocates and they will give you more details about the product, but I'll share our documentation about requests by email for you to check: - Receiving…

Hi Nick, I know it has been a while, but we would like to know if the issue was resolved or if you still facing this message when accessing your Atlassian site. Was this message appearing during your working hours? Regards, Angélica

Hello Karishma and welcome to Atlassian Community! Currently, it's not possible to set a date for the SLA to start or restart the SLA. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-194 Please, click on vote and watch in order to hear about updates on…

Olá Renan, Quando é enviado um email para um projeto de service desk e uma pessoa é colocada em cópia, ela vira um "Request participant" no ticket, não é possível colocar a pessoa em cópia como responsável. Um participant pode ver o ticket no portal e também recebe notificações na qual pode responder, mas não pode fazer…

Hi Jithin, I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Regards, Angélica

Hi Catrine, Currently, there is no workaround for this, since we can't forward the logs as notification. We will have to wait for the feature request to be implemented. Regards, Angélica

Hi Yolanda, Yes, you can change the name of the status in the workflow and after that, you must edit the SLA to make sure to add the new status for the SLA to stop. If you face any issue or have any other question, please let us know. Regards, Angélica

Hi Wendoline, Just for us to better understand and help you with this issue, can you please attach the image again? I tried to open here but it's broken, so if possible please attach again. Is this issue happening in the customer portal or in the agent view? Is it happening with all users? Regards, Angélica

Hi Janneke and welcome to Atlassian Community! This changes made by the project leader is added by the automation. The automation is changing the status when someone responds and the project leader was probably added as the person to run the automation. Please, go to the Project settings > Automation and you can either…

If you need a private Service Desk, admins will have to manually manage the customers and users, there is no other option besides that. The confluence space will be accessible only for those who access the customer portal to search, it will not be available for other people outside the portal.

Currently, the option to merge issues is not available, but we have a feature request suggesting the implementation if this ability: - https://jira.atlassian.com/browse/JRACLOUD-3592 Please, click on vote and watch to receive updates about the feature. Related to attach the original email, I found a feature request…

Hi @Aaron Smith Currently, it's not possible to set the date automatically, we have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-39346 Please, click on vote and watch to receive updates about the feature. As a workaround, you can use the add-on Jira Misc…

Hi Dean, Something that it's important to check is what type of email the site-admin is receiving. Sometimes it's not the group site-admin that receives notification, but the single user. On the "Notification" menu in the project settings, you can check if the site-admin is listed as a single user or as the group…

Hi Ozgur, Currently, it's not possible to change the instance URL, the only way to change is by creating a brand new instance and migrate the entire instance to this new one. We have a feature request suggesting the implementation of this ability which applies for all Cloud products: -…

Hi Crystal and welcome to Atlassian Community! Currently, these are the only icons for issue types on Jira Cloud, but we would like to better understand what icons you need. Do you have any example of these Xray icons, maybe a screenshot? Not sure if it helps, but you can find some icons and information about the design on…

Hello Stefano, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to set a next-gen project for people outside the instance since we can't manage the permissions. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSWCLOUD-17159…

Hi Nasir, As per I could check on other similar cases, the issue is resolved by cleaning the cache. Is it happening only on Chrome using the normal mode? Also, please make sure to whitelist our IPs and domains: - Atlassian Cloud IP ranges and domains Regards, Angélica

Hi June, Just for us to better understand and help you with this issue, can you please give us more details of where this error is appearing? Is it on the customer portal or on the Knowledgebase on the project settings? If possible send us a screenshot of the page where the error is appearing. Also, open the Developer…

Hi Kelly, On the organization, if you hover the mouse over the customer, it will show an X on the right side, if you click on this X the customer will be removed from the organization. Hope this helps! Regards, Angélica