Angélica Luz Atlassian Team

Hi Alex, This issue that you are facing is related to a new bug, you can find the details below: - https://jira.atlassian.com/browse/JRACLOUD-72003 Please, click on vote and watch to receive updates about the bug. Related to the username, it's being removed from Cloud due to GDPR. You can find what will affect the API on…

Hi Hassan, It looks like you're running into an existing bug, which can be found here: - https://jira.atlassian.com/browse/JRACLOUD-72003 Please be sure to watch it, so that you are notified when this is fixed in a future release. Regards, Angélica

If you are using a classic project, the sidebar of the project settings should look like this: Also, please check on Jira settings > Issues > Custom fields > Search for the field you create > ... > Screens > Check if the field was added to the desired screen. The sidebar of a next-gen project settings is this one that has…

Hello Brian, Currently, it's not possible to associate multiple email addresses to a single service desk project. You can add only one custom email and also use the email generated by Jira. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-798 Please,…

Hi Pia, Welcome to Atlassian Community! It looks like you're running into an existing bug, which can be found here: - https://jira.atlassian.com/browse/JRACLOUD-72008 Please be sure to watch it, so that you are notified when this is fixed in a future release. Also, on the bug, there is a workaround to fix the issue for…

Hi Kitty, Welcome to Atlassian Community! Due to GDPR, usernames are being removed from our products. It was first removed from site administration and now it's being applied to the rest of the instance. Once you save the comment it will show their full name, but when @mention them, it will show their ID. You can find more…

Hi Damián, Currently, bulk changes do not generate logs and it also is not show anything on Audit log. I've searched for feature requests related to this but didn't find anything that could help us. Based on your question, I created one: - https://jira.atlassian.com/browse/JRACLOUD-72017 Please, click on vote and watch to…

Hello Enrique, Currently, it's not possible to show data further than a year on reports. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-2188 Please, click on vote and watch in order to hear about updates on the development cycle. Regards, Angélica

Olá Rogério, Verifiquei que você abriu um ticket com o nosso suporte relacionado ao mesmo problema e o mesmo já foi resolvido. Caso ocorra novamente, por favor nos informe. Atenciosamente, Angélica

Hi Christopher, The issue that you are facing was reported as a bug. Currently, there is no workaround but using the old view. - https://jira.atlassian.com/browse/JRACLOUD-71900 Please, click on vote and watch to receive updates about the bug. Regards, Angélica

Hi Brad, I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Once the ticket is closed, feel free to share the resolution…

Hi koteswararao, I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Once the ticket is closed, feel free to share the…

In this case, for them to do not see the project list, the best option is to keep as private. Next-gen does not have the Issue Security option, so we can't hide the tickets using this setting. Next-gen is independent, so anyone can create the projects and also anyone can see if the administrator does not change the access…

We were able to replicate the issue and also found that this is expected behaviour when using wiki markup. A bug was created but closed as "Won't fix", here are the details why: The backslash character "\" is an escape character and this how it behaves when using wiki markup. The new issue view includes the new Fabric…

Olá Catarina, Atualmente não há uma opção de arquivar ou ocultar um projeto no Jira. Temos uma feature sugerindo para que seja implementado: - https://jira.atlassian.com/browse/JRACLOUD-1450 Por favor, clique em vote e watch para receber atualizações da feature. Atenciosamente, Angélica

Hi Sverre, Welcome to Atlassian Community! Currently, it's not possible to prevent the reporter to approve their own issues. If they have permission, they will be able to do this. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-6678 Please, click on vote…

Hi Michael, Currently, on next-gen projects, the first column will be the "Open" and the last one "Done", all others are "In progress" and it's not possible to add more than one Open or Done status. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSWCLOUD-17497…

Hi Edith, Parallel sprints are not currently on our roadmap, it means that our dev team are still not working on this feature. You can see the next features that will be implemented here. We have a feature request suggesting the implementation of parallel sprints for next-gen: -…

Hi Kala, The notification on Jira are changing and currently, only Server version has the option to disable the batching emails. You can find more details about this new notification on the documentation below: - Jira emails are changing! We don't have feature request suggesting to disable this new option, but we have one…

Hi Marshal, I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Once the ticket is resolved, feel free to share the…

Hi Stearns, I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Once the ticket is resolved, feel free to share the…

Hi Francis, Next-gen projects are independent of classic ones, so when a custom field is created on Jira settings > Issues > Custom fields it won't be possible to add to a next-gen screen. In this case, you will have to create the field directly in the next-gen project on Project settings > Issue types > Select the issue…

Hi Matthew, I saw that you created a ticket with our support related to the same issue and they are already investigating and helping you. Feel free to share the resolution here once the ticket is closed. Regards, Angélica

Hi Ashley, Welcome to Atlassian Community! Currently, when moving the main issue, the linked issues will not be moved to the same project. I've searched for feature requests and documentation that could give us more details about why it's not possible to include the issue links on the "move" option but didn't find anything…

Hi David, There is a workaround to resolve the issue where it's necessary to make changes in the database. In this case, when using Cloud version, the issue is not possible to resolve because accessing the database is a restricted function in Atlassian Cloud. However, if you are using Jira Server, you can follow the steps…

It may also be related to translation. Have you checked all the options on "Language support" menu? Please, check the translation of all notifications on Language support. If it does not resolve, please send us a screenshot of how the notification on the email and on the instance.

Hi Amin, Welcome to Atlassian Community! Due to GDPR, usernames are being removed from our products. It was first removed from site administration and now it's being applied to the rest of the instance. Once you save the comment it will show their full name, but when @mention them, it will show their ID. You can find more…

Hi David, The bug is that the linked issue does not show as a link in the comment. We have another bug reported related to that, where it shows a link but not the status: - https://jira.atlassian.com/browse/JRACLOUD-69230 I see that the documentation that you shared is related to Jira Server, can you test using the API…

Hi Greg, Currently, it's not possible to disable the notification for domain verification and GSuite. The notification is important for them to know that they won't be able to change their information anymore. When a domain is verified or when GSuite is synced, when they login to id.atlassian.com, it will show the…

Hi Sai, I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Feel free to share the resolution here once the ticket is…