Angélica Luz Atlassian Team

Thank you for the details, Ellie. I tested here by changing all settings to Portuguese (my profile, the project default language, the site indexing, and the default language), but all tickets created via API are set to English. Also, I tested creating a ticket with a customer account via API, but it also sets the request…

Hi Valerio, I removed what was blocking the transfer and it should work now. Please, take your time to test and let us know how it goes. Kind regards, Angélica

Hi Mark, This is also not possible at the moment. When making a bulk update, it’s only possible to add new comments, but not edit existing ones. Bulk Edit comment

Hi Alexander, I’m glad that it was resolved! It shouldn't be like that. When a Service project is created, the default email address will always be support@domain.atlassian.net and then, if a new one is created, the email will contain the project key, for example, it@domain.atlassian.net. If the email channel of the…

Hi João, When using the markdown syntax, it will be automatically converted. It’s not possible to type the entire text using the syntax and only see the results after the comment/description is saved. For example, when typing **bold text** once you press space it will show the bold text already and not only when you save…

Hi @Valerio Chang, Thank you for reaching out to Atlassian Community! The ticket creation depends on your role and your Cloud plan. If you are a site administrator or a trusted user of a Standard or Premium Cloud site, you can raise a request on support.atlassian.com/contact. In case you are not an administrator or you are…

Hello @joao_tavora, Welcome to the Atlassian Community! On Jira Cloud, since March this year, all sites were transitioned to the new issue view that includes the markdown editor. It’s not possible to turn off the new view or use the wiki markup editor. There was a feature request suggesting to use wiki markup on the new…

Hello @Marzi Goodarzian, Thank you for reaching out to Atlassian Community! When using the API to get Organizations, it won’t return more than 50 results, but you can use pagination for that. Get organizations Pagination Hope this helps! Kind regards, Angélica

Hello @Jimmy Trivedi, Thank you for reaching out to Atlassian Community! When it comes to updating the resolution date, there are no functions that would do that. There is a feature request suggesting to add this option on the “bulk edit” issues: Add the Option to Change the Resolution Date in Bulk Edit However, you can…

Hello @Ben Weisman, Thank you for reaching out to Atlassian Community! When organizing the screen to hide empty fields, they should show under “More fields”: Can you please check on the tickets if the fields are visible? Kind regards, Angélica

Hello @Alexander Senior, Thank you for reaching out to Atlassian Community! Checking the logs of your site, it returns the same error from the UI with no further information: Failed to turn on e-mail. AnError{httpStatusCode=400, errorCode=none(), message=''Unable to create new mail channel due to connection duplication.…

Hello @PC, Welcome to the Atlassian Community! In order to receive notifications when a new ticket is created, it’s necessary to modify the notification scheme. If you are using a company-managed project, please go to Project settings > Notifications > Actions > Edit notifications and then click on “Add” for the “Issue…

Hello @Damilare Ogunnaike, Welcome to the Atlassian Community! When it comes to Customer notifications, attachments will show as an inline preview, but when the customer clicks to open a file, they will be redirected to the customer portal to log in. Currently, that's the only way for customers to view and download…

Hello @Michael McDonald, Welcome to the Atlassian Community! Checking the details of your site, I can see that Jira Service Management was suspended because there were more than 3 agents, so since there were no payment details, instead of downgrading to Free, it was suspended. On Cloud free, the user limit is 10 users for…

Hello @Georgi Petrov, Welcome to Community! It's still not possible to disable batch notifications on Jira Cloud: * Ability to disable customer batch notifications Please, click on Vote and also Watch the ticket above to receive updates from our product managers. Kind regards, Angélica

Hello @Jonathan Spink, Thank you for reaching out to Atlassian Community! When it comes to importing fields with HTML data, it won’t convert to Markdown which is what the editor on Description/Comments supports. There are feature requests suggesting improvements for that: Support adding HTML links to issue fields in the…

Hi Landon, On Service Management it’s possible to create a widget, but in this case, is to embed the portal on a web page. On the portal itself, it’s not possible to add a custom “Contact us” button: Allow embedding of third-party widgets into Jira Service Desk portal

Hello @ccwilliam, Thank you for reaching out to Atlassian Community! Just to make sure we are on the same page and that I share with you the correct steps, I would like to clarify if you want to merge two Atlassian accounts or if you need to transfer Jira projects and Confluence spaces from one Cloud site to another.…

Hello @Michael Simmons, Thank you for reaching out to Atlassian Community! On Jira Service Management Cloud, currently, it’s not possible to configure the number of results when searching for articles in the customer portal. There is a feature request suggesting this option: Configure the number of search results returned…

Olá Vinícius, Obrigada por entrar em contato com o Atlassian Community! Os grupos do portal não são possíveis de se utilizar em uma JQL para filtrar tickets, dessa forma, não há possibilidade de criar as séries dos relatórios baseados nos grupos. Há uma sugestão de melhoria relacionado a isso: Expose request type groups to…

Hello @David Lord, Thank you for reaching out to Atlassian Community! Checking the details of your domain, there are no blocks on our side. With this said, if some notifications are being delivered and others are not, it’s important to check the notification scheme. What is the type of the affected project? (team-managed…

Hello @Paul Madison, Thank you for reaching out to Atlassian Community! Checking the feature request and similar cases, I’m afraid to say that there are no other workarounds for that. The only other one I found is related to archiving projects, where the components would also be archived, but this feature is only available…

Hello @Landon Tran, Welcome to the Atlassian Community! When it comes to portal customization, there are some details that are hardcoded and can’t be changed, and the “Need to raise a request? Contact us.” button is one of them. There are feature requests suggesting improvements for that: Ability to Modify Link, "Need to…

Olá Julia, Obrigada pela sua pergunta! Na nova visualização do Jira Service Management, quando um anexo é adicionado, ele automaticamente ficará como comentário interno e somente adicionado ao comentário é que vai aparecer no campo de anexo. Antes, na visualização antiga, os anexos somente apareciam no campo de anexo e…

Hello Milo, The last update was posted on August 4 and I searched internally and there is nothing new to share. The updates are posted directly in the description by a product manager. Hi all! A quick update from the Jira issue and Smart Links teams. Firstly, thanks for your ongoing, candid feedback. Please rest assured…

Hello @Jean-Paul Cupidon, Thank you for reaching out to Atlassian Community! According to the details you shared, I believe you are talking about the new horizontal scrolling feature that was implemented recently, please, correct me if I’m wrong. If that’s the case, it’s not possible to disable it. There is a feature…

Hello @Janae Fairbourn, Welcome to the Atlassian Community! When adding announcements on the help center or the portals, it’s not possible to add attachments. Add announcements to your help center or portal In this case, it would be necessary to store the file in order to add the link to the announcement message. There are…

Hello @Esraa AbuFannas, Welcome to the Atlassian Community! On Jira Cloud, there are some settings that can change the email format. By default, the format of the notifications is set to HTML, but it’s possible to change it to Text which seems that is the format of the notification from your screenshot. The first thing to…

Hello @Mark K, Thank you for reaching out to Atlassian Community! When it comes to importing tickets using CSV, currently, the import wizard doesn’t identify if a comment is public or internal. There are feature requests suggesting this improvement: As a user, I would like to specify if a comment is public or internal in…

Thanks for sharing, @Brandon Carbaugh. I checked your email here and there were no blocks, the notifications were delayed. 451 4.7.500 Server busy. Please try again later from [a.b.c.d]. (S77719) [SL2KOR01FT012.eop-kor01.prod.protection.outlook.com] I’m glad that it was resolved. If there is anything else we can help you…