Angélica Luz Atlassian Team

Hi CPR-kontoret, Thank you for reaching out to Atlassian Community! I tested on my local environment and it works adding a new status and I see the option to translate (tested with Portuguese and Spanish). Can you please let us know what is the language that you need to translate this status? Would it be possible to test a…

Thank you for the details, Lara. There are some options that may help you: 1 - Use scriptrunner to hide UI Elements. It’s not possible to hide only the “Mark as done” button, but you can hide the entire epic panel. * Hide UI Element Built-In Script 2 - Put all epics in a different project and restrict the issues using the…

Hi Barry, Currently, when we press ‘M’ to comment, it will open directly the option to add an internal comment and also the CTRL + Enter will add the internal comment. We have this feature suggesting the ability to configure this shortcut so we can choose if the comment will be internal or for customers: * Allow users to…

Hi Kevin, I saw that you created a ticket with our support related to the same question and it was already resolved. The issue is that the disk was not mounted. I'm sharing this information here in case other community members face the same issue. Regards, Angélica

Hi Nirmal, Welcome to Atlassian Community! It's possible to group request types, but it's different from classic projects where we do this directly from the Request types' page on Project settings. For next-gen projects, you need to do this directly from the project. Please, go to the Customer Portal, select the desired…

Hi Oumayma, Welcome to Atlassian Community! Currently, it's not possible to customize agent notifications, since it's a system notification. We have a feature request suggesting the implementation of this ability: * Add the ability to customize Agent Notifications Please, click on vote and watch in order to hear about…

Hi Murugan, Welcome to Atlassian Community! I've searched for feature requests and checked all add-ons for Service Desk related to calendars, but there is nothing for the customer portal. Can you give us more details about this feature that you need? Do you need a calendar that shows what time agents are available? With…

Thank you for all the information, screenshots and tests. It's really weird that it's showing this duplicated issue type and as this instance is on Cloud, you can't remove it from the database, but we can check if this issue type exists in the database and remove it and also remove the affected request type. For that, I…

Hi sc, I saw that you created a ticket with our support related to the same question and they are already helping you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Once the ticket is resolved,…

Hi Fabio, Welcome to Atlassian Community! I talked to the team responsible for this feature and they said that there are no plans to implement that at the moment. Please, make sure to watch the feature to receive updates, once they decide to implement this, they will post on the feature. Regards, Angélica

Hi rwyborn, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support related to the same question, and as mentioned there, there is a feature request suggesting this: * As a JIRA Agile user, I would like to see the Estimated Remaining Effort to be taken into account in the Sprint,…

Hi there, Thank you for reaching out to Atlassian Community! Related to this error, there are two most common causes that are cookies/cache and browser extension. You mentioned that you followed the steps of our documentation, so I would like you to make these other tests: * Clear browser cookies and cache. * Try using…

Hello Sai, Welcome to Atlassian Community! Currently, it's not possible to add placeholder or hover text for fields in the customer portal. Based on your question, I created a feature request suggesting the implementation of this ability: * Ability to add placeholder and hover text for fields in the customer portal Please,…

Hello Paula, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to add more columns in the customer portal or order by some field. We have many feature requests suggesting the implementation of these abilities: * Change columns in Customer Portal * Need more fields in the 'My Requests'…

Hi Christa, Thank you for reaching out to Atlassian Community! This issue usually happens when there is some configuration missing on their profile. As the user are able to go to the login page and receive this message, it means that the email is ok, but their access was not granted. In this case, a site-admin must go to >…

Hi there, It looks like you're running into an existing bug, which can be found here: * Trying to uninstall an application results in error "Unable to match and invalidate token for user (myusername)" The workaround, in this case, is to manually delete the files: Workaround 1. Schedule downtime 2. Backup Jira 3. Stop Jira…

Hi Steve, Thank you for reaching out to Atlassian Community! It looks like you're running into an existing bug, which can be found here: * Export users feature is broken on Internet Explorer 11 Please be sure to watch it, so that you are notified when this is fixed in a future release. If you are not using IE, please let…

Hi Darlene, Currently, it's not possible to disable this feature. Also, the option to request access is only available for internal users to request access for products that they don't have access to. We have a feature request suggesting improvements for Request access: * Improve Request Access feature Please, click on…

Hi Harvey, Thank you for reaching out to Atlassian Community! I've searched on our documentation and also on the markdown guide, but there is no markdown for info, warning, note, so, for now, it's possible to add only using the WYSIWYG editor. * Markdown formatting in Jira Cloud * Markdown Guide We still don't have a…

Hi Denise, Thank you for reaching out to Atlassian Community! When you don't want to delete a user, you can use the option Revoke site access that is the same as inactivating a user and they won't count as a license anymore. Previously on Cloud, we had the option to set as inactive and now the option changed to Revoke. The…

Hi Jim, I saw that you created a ticket with our support related to the same question and they are already helping you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Once the ticket is resolved,…

Thank you, Timur. I found other bugs that might be related, but I'm not sure if this fits with what you are facing. * Cannot upload video files to Jira * Comments can't be added when the code block contains exclamation point ! , also, it doesn't allow to escape them * Pasting colon from any source into comments field…

You can add an image using this option: Please, give it a try and let me know if the IPs and domains were whitelisted and if there was any difference in the emails.

Hi Lara, Thank you for reaching out to Community! It's not possible to disable, but you can add a condition to the workflow to allow only users in a specific group to transition the issue to Done, so for example, you can allow only administrators to close a ticket and other users that are not administrators, won't be able…

Thank you for the screenshots, Henk. That duplicated issue type may be causing this, but I'm not sure how to replicate since Jira shouldn't allow the creation of another issue type using the same name. Do you know how this issue type was created? Was there any CSV import in this project? If this issue type is not being…

Hi Ben, Welcome to Atlassian Community! I tested on my local environment and even disabling all features for the next-gen projects, I'm still able to search for issues, so if you didn't enable some feature, it shouldn't affect: Have you tried to link to a parent directly from the child? Please, open the child, click on … >…

Hi Charles, I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Once the ticket is resolved, feel free to share the…

Hi Geir, Thank you for reaching out to Community and thank you for all the details. It's possible to add a direct link to an article that will open in the portal and not in Confluence. This link is already ready and you just need to copy. Please, go to the Service Desk project and click on Knowledgebase. On the next page,…

Thank you for the details, Randy. We were able to find some internal documentation and similar cases related to these groups. Basically, these groups were hidden and they were used to prevent password reset for system administrators, but it was a long time ago when Cloud was known as OnDemand. I see that you are a user…

Hi Wendy, After many tests, we were able to find out how to put epic and story to the same screen scheme. You can go to the Project settings > Screens > Actions > Edit screens. On this page, you need to click on Associate an issue type with a screen scheme. Then on the drop-down, you select Epic and the screen "BReporting…