Angélica Luz Atlassian Team

Hello Izabella, Welcome to Atlassian Community! When using Service Desk, we can configure the options to share and it will be applied to all customers in that project, it's not possible to restrict for specific customers or organizations. Also, when a customer is added to an organization, they will see the option to share…

Google Groups is not an actual email address, that's why it's not supported. This information was not added to the documentation, only as a feature request. The users that create tickets must make sure they are sending emails using the correct email address. As mentioned, when this issue happens the header will show that…

In this case, it's a ticket with our support that is private, that's why it's not linked to the answer. Please, let us know the issue you are facing, so we can post a detailed response.

Hello Aaron, Welcome to Atlassian Community! The feature request suggesting the password policy for the customer portal is new and it’s on Gathering Interest. For updates, please make sure to watch and also vote for the feature request. Regards, Angélica

Thank you for the screenshot, korepov. It’s expected that it opens a new tab because in order to create a page it’s necessary to use Confluence, it’s not possible to edit or create a new page on Jira’s view.

Hello Toni, Welcome to Atlassian Community! The new issue view was created to show more clear information and it's easier to edit and update tickets. Also, the new view is constantly receiving new features and we can still disable this view, that's why many features were not added yet. With that said, we have the feature…

Hello Roger, Thank you for reaching out to Atlassian Community! When we create a Service Desk project, it automatically creates a portal. For more details about how to configure the portal, please check the documentation below: Classic projects: * Customize the look and feel of your help center and portal Next-gen…

Hi Fernando, Thank you for reaching out to Community! Using Google Groups as the mail handler for a Service Desk project is not currently supported, because Jira doesn't recognize correctly who is sending the email. When it happens, the header of the emails shows that the user sent an email using the support email instead…

Hello Nicolaj, Thank you for reaching out to Atlassian Community! I can see that your email is associated with three sites and on two of them you are the site-admin. First, I would like to explain about the admin access because on Jira and Confluence, there are two types of admins. Site-admins They can manage users,…

Hello Orlando, Thank you for reaching out to Atlassian Community! On Jira Service Desk we have the option to let anyone create requests or keep the project closed to only people that are manually added. With that said, when we have two projects (let's use projects A and B), where project A is open and project B is closed,…

Hello Darren, Welcome to Atlassian Community! When we open the customer portal for customers to create their own accounts, currently, there is no option to restrict the account creation by domain, anyone will be able to create an account by sending an email or going to the portal. Recently it was added the Allowlist where…

Hello Andreas, Thank you for reaching out to Atlassian Community! The customer portal in Service Desk is a great option for customers to create and check the progress of their requests, but currently, once they create a ticket, it's not possible to edit, they can only post new comments, add and remove participants and…

Hello Jon, Welcome to Atlassian Community! Thank you for all the details. I've searched here about this issue and it's related to a bug that was reported last year: * Error data format when start sprint with language Swedish Please, click on "This affects my team" and also watch to receive updates. The workaround, for now,…

Hello Izabella, Welcome to Atlassian Community! On Jira there is an option to edit the color of the sidebar and text (Jira settings > Look and feel), but only Administrators can access this menu. Also, if the administrator changes the color of the site and text, it will be applied to all users. With that said, it's not…

Hi Steen, I wasn't aware of the bug, thank you for sharing. I saw that you added a video and also someone from Atlassian posted a video as an internal comment showing how to replicate, so I mentioned the Product manager who asked for the steps previously. Let's wait for them to check (they are based in Sydney) and if there…

Hi @Nir Ben-Zvi and @Pierre Demessence, Thank you very much for the screenshots and details. I can now see what is happening. When we create a project on the Standard plan, the permission to delete issues will be added only to administrators, and for the Free plan, it's added to everyone. In both of your cases, when you…

Hello Kat, Welcome to Atlassian Community! Thank you for bringing this to our attention. I asked for an update for the team responsible for the bug and when they reply, I'll post here. Regards, Angélica

Thank you for your feedback and details, Matthias. On Jira Service Desk, there is an option called "Strip Quotes" which removes the history of the email and only adds what is on "Reply above this line". If it's not set, please go to Jira Settings > Products > Configuration > Strip quotes. Regarding the email signatures,…

Hi @mbloore, Thank you for reaching out! The question Karamba asked was answered here: - Not able to Deactivate org and site admin account Regards, Angélica

Hello christian, Thank you for reaching out to Atlassian Community! On Jira Service Desk, it’s possible to change the order of the fields on the customer portal. In order to do that, please go to Project settings > Request types > Edit fields for the desired request type and then just drag and drop the fields: Hope this…

Hello Burak, Welcome to Atlassian Community! When we verify a domain and use user provisioning, even if it’s linked with an Identity provider, users still need to verify the Atlassian account in order to log in. As they don’t use an email where they can access the mailbox to finish the account creation, you will need to…

Hello Roger, Thank you for reaching out to Atlassian Community! It’s possible to allow people without a license to search for users and groups, it will affect all “User Picker” fields, it won’t be restricted to only one. With that said, to allow them to search users, it’s necessary to change the global permission. Please,…

Hello korepov, Welcome to Atlassian Community! Reading the details you provided, I believe that it happens when you want to create a new page, is that correct? I’m not sure if we are on the same page, because I don’t see the option “Create new item” on Pages in a project. On the Pages, when I click to create a new one, it…

Hello Amanda, Welcome to Atlassian Community! Following the details you provided, I tested on my local site and if I select Custom, it will show only Custom every time I click to create an issue and it also happens if I select All. The option to show all tickets it’s not some configuration that an admin can set, it will…

Hello Mark, Thank you for reaching out to Atlassian Community! When using a next-gen project, it shows the default fields and the one you mentioned only gets tickets from the system field Assignee, so if we create any other user picker field, it won’t work for that filter. Currently, it’s not possible to create filters for…

Hello Gary, Welcome to Atlassian Community! When creating a ticket using the widget, it doesn’t show the help text that we usually use for requests in the customer portal and also the description added to custom fields won’t appear in the widget. Also, currently, there is no option to add a placeholder text for fields in…

Hi Mark, I talked with the team responsible for those features to check if there was any update or anything I could share here and they said that they are working on making the customer portal experience better. There are already some ideas they are working on, but for now, there are no public updates for that and when it…

Thank you for the feedback, Evan. I added the information that those changes must be done on the Administration's page.

We can’t tell for sure what happened because this information is not saved on the audit log, so it’s not possible to check who changed the email. Did you change the email address again? Is it working normally? If you face any issue, please let us know.

Reading more details and also the comments from a ticket that was linked to the bug, the customer resolved by changing the key of the project. As a test, can you check if you face this issue when only searching for the assignee, without selecting a project? Try the basic search only selecting an assignee. Also, try to…