Angélica Luz Atlassian Team

Hi @David Wuth I searched for the Affects Versions feature for next-gen, but didn’t find any information if it will be added. Since there is no feature request specific for this field, I sent a message to the PM that posted about the Releases feature asking if the Affects Version will be added to next-gen and now I’ll wait…

Hi Steen, I asked for an update again directly to them and hopefully, we will have an update soon. They are based in Sydney and I'm in Brazil, so tonight they will see my message and check the bug and if they don't, I'll ask again until we have information if there is any SLA they can share with us. Regards, Angélica

Hello @jo astley I reached out to the team responsible for Jira notifications and they told me that there are no plans to add the new feature on the future releases. I mentioned about the feedbacks here in community and on the feature request, but unfortunately, the option to receive notifications of our own mentions won't…

Hello Josef, Thank you for reaching out to Atlassian Community! On the new editor, currently, it’s not possible to change the alignment of the title for it to be aligned to a table. When adding a table, it will be aligned, but if it’s necessary to change the size of the table, the title won’t be aligned, unless if we make…

Hello Yapi, Thank you for reaching out to Community! The documentation about whitelist is specific for Confluence Server and currently, this option is not available for Cloud products. There is a feature request suggesting the implementation of this ability: * Allow customers to configure IP whitelist Please, click on vote…

Hello Colm, Thank you for reaching out to Atlassian Community! We appreciate all the details provided. Following the steps, I was able to replicate the same issue on my local site, so based on that, a bug was created, so our dev team can check and fix it in a future release. * Text alignment is lost when copy/pasting a…

Hi Allan, Welcome to Atlassian Community! I saw that you created a ticket with our support related to the same question and they are already helping you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket…

Hello Johan, Thank you for reaching out to Atlassian Community! Testing using the steps you mentioned, I added many labels on a page and also couldn’t find the option or a workaround to sort the labels. Based on your request, I created a feature request suggesting the implementation of this ability: * Ability to sort…

Hello Sven, Thank you for reaching out to Community! When a customer replies to a ticket and it creates a new ticket instead of adding a comment on the existing one, it means that the customer who replied doesn’t have permission to comment on the ticket. For example, if the reporter creates the ticket and forwards the…

Hello Paul, Welcome to Atlassian Community! Just for a better understanding of the issue, I would like to know more details about the steps you are following. When you say that the date range is get reverted, what is the affected field? Is it the start date or due date? Are you using a different language on your site? I…

Hello Azade, Thank you for reaching out to Community! For customers to see the attachments in the portal, it’s necessary to add it as a comment and not just add to the ticket. Usually when we select the “Share with the customer” the attachments should be automatically added as a comment. Can you please confirm if this…

Thank you for the details, José. In order to show the SLA on a query, it would be necessary to use something like JOIN, because SLA is specific for Service Desk tickets, that’s why it’s not possible to show it when searching for Software tickets, so it would be necessary to join both results on the same JQL, which is…

Hello Daniel, Welcome to Atlassian Community! This issue usually happens when we migrate from one instance to another. Not sure if that’s was your case, but to fix this we need to disable and enable the email requests. Please, go to Project settings > Email requests > … > Disable all email requests > Turn off and then it…

Hello Diogo, Thank you for reaching out to Community! When using Jira Software or Core we can select a group to share the comments, but currently, this option will be public by default, it's not possible to change that. There is a feature request suggesting the implementation of this ability: * Default value for "Comment…

Hello @Shina, Welcome to Atlassian Community! When using the iOS app you can find Epics by searching by its Issue Key or filtering by Epics. Can you please let us know what steps you are following? Are you able to access the Epics normally when using the Web Version? If you can't find using the search or filters, please…

Hello Brad, Welcome to Atlassian Community! Reading the details you provided, I understood that you would like to add the add-on's field to the customer portal for the customer to fill. If that's the case, I'm afraid it won't be possible because when it comes to add-ons many fields are not available for the customer to see…

Hello Bumjun, Thank you for reaching out to Atlassian Community! We often see this error when trying to add an Office365 account as the custom email address and some settings can cause this, so we need some information to better investigate what is the root cause. * Is it IMAP protocol enabled for the inbox folder? * Is…

Hello nfarmer, Thank you for reaching out to Atlassian Community! Just for us to better understand and help you with this issue, I will make some questions to make sure we are on the same page. * Have you checked the email logs to see if there is any error message? * To check this you can click on "View logs" on Project…

Hello Nikita, Welcome to Atlassian Community! When adding an email as a participant, only that user will be able to comment on the ticket. With that said, even if the user2@domain1.com is part of the group group1@domain1.com, if they don't reply as group1@domain1.com, they won't have permission and the comment won't be…

Hello Bradley, Welcome to Atlassian Community! When using a next-gen project or enabling the new view for classic projects, currently, the "Create Issue" screen still uses the old view. So the renderer of the Description and the fields when creating a ticket are different. With that said, while the new view is not…

Thank you for the screenshots. I see that the views are different. The one that shows the ~accountid is the old issue view and the one that works is the new view. I tested using a next-gen and classic project but I couldn't replicate the issue. As both views are different, I would like to confirm if it's a next-gen…

Hi @gerald, Welcome to Community! As there was only one Org admin, it's necessary to create a ticket with our support for them to access the organization and add site-admins as org admins. Please, go to support.atlassian.com and create a ticket with more details about the issue. With a ticket, we will be able to check all…

Hi Bhanu, I checked https://www.mail-tester.com/spf-dkim-check and there are duplicated SPF entries and the DKIM is missing. Please, remove the duplicated SPF and add the DKIM. For the DKIM it's not necessary to replace with your domain, just copy from our documentation.

Hello Kendra, Welcome to Atlassian Community! Thanks for reporting this issue to us. I searched for bugs related to Unsupported content and images only but didn't find anything, so we need more information to test here. Is this issue happening when pasting a screenshot or also when uploading some images? Are you adding the…

Hello Mike, Thank you for reaching out to Atlassian Community! As per the details you provided, I believe that you are facing a bug that happens when cloning an issue using the new issue view. * Cloned tickets that have images on description shows "Failed to load" when using the new issue view Please be sure to watch it,…

Hello Sarah, Welcome to Atlassian Community! I checked the vendor's page and found a separate add-on that is specific for Cloud, that’s why it was not showing on the drop-down list the option for Cloud. * Description Templates for Jira Cloud Hope this helps! Regards, Angélica

Hello Catrine, Thank you for reaching out to Atlassian Community! The mail logs for Jira Service Desk projects are simple, just to show incoming emails that succeded and failed to create tickets and other details. Currently, it’s not possible to delete the logs. Also, there are no features suggesting this, so please, feel…

Hello Somnath, Welcome to Atlassian Community! Since this issue wasn’t happening before, I would like to know if you confirmed with the project admin if something changed. Are you the only user facing this issue? Is this issue happening on other next-gen projects where you have access? I see that you are not a site-admin…

Hello Marta, Thank you for reaching out to Atlassian Community! I’ve searched about Hiptest and next-gen projects and the only thing that I found is a Trello board from CucumberStudio where they post what they are working on. As per I could understand, they currently don’t support next-gen and they are working on it. *…

Hello John, Welcome to Atlassian Community! Searching using the details you provided, I found a bug that might be related, but I would like to confirm if it’s the same thing. The bug happens when there is a special character on the file name: * Files with special characters cannot be attached to issues If that’s not the…