Angélica Luz Atlassian Team

Hello Rady, Welcome to Atlassian Community! I saw that you created a ticket with our support and you mentioned that you resolved the issue. Please, feel free to share the resolution here to help other community members that may face the same issue. Regards, Angélica

Hello Andy, Welcome to Atlassian Community! In order to allow anonymous access to a project, it's necessary to add the "Browse project" permission to Anyone. This option will allow literally anyone to access the ticket, so users an non-users will be able to find the tickets when searching in google, for example. For more…

Hello Dirk, Thank you for getting in touch with Atlassian Community! When using a Cloud site, you can also trial Atlassian Access for 30 days. With that said, you can manage the organization, verify a domain and use all the features. Does this have implications for users connecting with our company email address into other…

Hello Sergio, Thank you for reaching out to Atlassian Community! Reading the details you provided, I understood that you would like to customize the size and color of a custom field's description, please correct me if I'm wrong. If that's the case, now there is an editor with options to change the text size, color, and…

Hello Jeff, Thank you for reaching out to Atlassian Community! The customer portal received many updates recently and some of these new features are the order of the comments and the comment box that now will show below the comments instead of above. With that said, these changes made it difficult for customers to scroll…

Hello Ben, Thank you for reaching out to Atlassian Community! Searching using the details you provided, I didn't find any option to create Epics while creating a project. When creating a new project, we can add a name, access level, key and select a template and those are the only options we have. Also, checking the…

Hello Cim, Welcome to Atlassian Community! Testing using the details you provided, I wasn't able to replicate the same issue. * When did this issue start? * Are you the only user facing this issue? * Have you tested using another browser? * Please clear the browser cache and cookies to check if it will order the pages…

Hello Stefano, Thank you for reaching out to Atlassian Community! In order to add other organization admins, please go to admin.atlassian.com and click on the desired organization. On the left side, click on Settings > Administrators > Add administrators. If you are seeing something different than that, please send us a…

Thanks for checking, Chris. I found some tickets related to this error, but nothing specific to the Apps' page. Can you please clear the browser cache and cookies? As it's happening only on Chrome, it would be good to reset the browser to the defaults.

Hi @Nikita Yes, those settings allow customers to create their own accounts and it creates only one account. What could cause the duplicated account is if a site administrator added them through Administration > Invite users or if the site is open for people to create their own internal accounts. If the site is also open,…

Can you please confirm if the role Service Desk Customer - Portal Access has the following permissions on Project settings > Permissions? * Browse Projects * Assign Issues* * Close Issues * Create Issues * Delete Issues* * Edit Issues* * Link Issues* * Modify Reporter* * Move Issues* * Resolve Issues * Schedule Issues* *…

Hello Saikiran, Welcome to Atlassian Community! Trusted users in Cloud products are users that are able to invite other users and have administrative permissions. Only site-admins have permission to delete users, add and remove from groups and so on. On Cloud there are two main groups: Site-admins: Has permission only to…

Hello Hinesh, Welcome to Atlassian Community! I saw that you created a ticket with our support related to the same question and they are already helping you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket…

Hello Irem, Welcome to Atlassian Community! As per the details you provided, I understood that you would like to access all attachments from a project through a menu. Please, correct me if I'm wrong. If that's the case, currently the only way to access the attachments is through the tickets. Also, it's not possible to…

Hello Ben, Thank you for reaching out to Atlassian Community! The customer portal was created for customers to check the issue where they are reporter, participant or if the ticket is shared with the organization they are a member of. Even being an administrator, it's not possible to see all tickets in the customer portal…

Hello Kamal, Welcome to Atlassian Community! Thanks for linking the post. I checked her reply and created automation on my local site and it works. First, I created a new column on my board called "Won't do" and added it before the last column: Then, I created the automation: When: If: Then: After that, moving a card to…

Hello Daron, Welcome to Atlassian Community! Testing using the details you provided, I was able to add the assignee on the "Create" transition, but I'm not sure if I was following the same steps. Can you please let us know if it's a custom or the standard workflow? Please, open the developer tools on your browser while…

Hello @Газизьян Тимербаев, Welcome to Atlassian Community! I searched internally for information about Stickers when using Trello on Android and the only information I found is that it wasn't a priority. On the Trello board for Android where there are bugs, features and support questions, I didn't find a feature suggesting…

Hello Vinodh, Welcome to Atlassian Community! I see that you are a site admin for three Cloud sites. One is a Standard Jira Software and the other ones a Free site. On the logs, I was able to find "Error occurred while importing users" and the error is related to "LicenceExceededException". With that said, the Free…

Hello unnikrishnan, Welcome to Atlassian Community! Just to make sure that we are on the same page, I would like to confirm if you are using a next-gen or a classic project. Also, please let us know if it's a Business or a Software project. If possible, send us the steps you followed, so we can do the same here in order to…

Thank you for the details, Jon. You are a project administrator and not an administrator of the instance. With that said, a site admin of your site must go to > Administration > Users and add the group Administrators to your profile.

Thank you for checking this, Nikita. I know that it's a separate question about the duplicated account, but does this user has a duplicated account as well? If so, have you migrated them to Atlassian account? I saw that you created another question here about permissions, have you fixed that error?

Hello MANOHAR, Welcome to Atlassian Community! This issue usually happens when we migrate from one instance to another. Not sure if that’s was your case, but to fix this we need to disable and enable the email requests. Please, go to Project settings > Email requests > … > Disable all email requests > Turn off and then it…

Hello Nicole, Thank you for reaching out to Atlassian Community! For a user to add other users to a project, they must have a license and be a project administrator. By default, the group that gives a license to Jira Software is jira-software-users. So a site administrator must go to Administration > Users and add this…

Hello Adam, Welcome to Atlassian Community! When a customer creates a ticket using the email channel, the only way to check the reason why the ticket was not created is by accessing the email logs. If the project is not open to customers to create their own accounts, then the only way to check if it failed is checking the…

Hello Luke, Welcome to Atlassian Community! When using Jira Cloud, site administrators can invite/create new users to the site. I saw that you are a site admin, so you must go to Administration > Users > Invite users. On this page, you can add the email address, choose their access, add them to groups and customize the…

Hello Makandra, Thank you for reaching out to Atlassian Community! Reading the details you provided, it seems that you are not being redirected to the right link or the person who added you to the team, removed your account, so when you click to the link, you are not redirected to join the team. Have you tested accepting…

Hello Johannes, Welcome to Atlassian Community! When using Trello, by default the only option to export, depending on the type of license is CSV and JSON. In order to export to PDF, it's necessary to use a Power-up. * Board Export (Excel, CSV, PDF) Hope this helps! Regards, Angélica

Hello Swathi, Thank you for reaching out to Atlassian Community! When we update the date and time format, it will show the button to revert next to each option: As per the screenshots I believe that the error is related to the time format and not the date. To use 24 hours instead of AM/PM, it's necessary to change 'a' for…

Hello Don, Welcome to Atlassian Community! This issue usually happens when we migrate from one instance to another. Not sure if that’s was your case, but to fix this we need to disable and enable the email requests. Please, go to Project settings > Email requests > … > Disable all email requests > Turn off and then it will…