Angélica Luz Atlassian Team

Hello Yarden, Welcome to Atlassian Community! Reading the details you provided, I'm not sure if I understood correctly what email channel customers are using. On Jira, there are two options to create tickets via email. The first one is using the Jira Core mail handler on Jira settings > System > Incoming email. This option…

Hello Simone, Thank you for reaching out to Atlassian Community! Just for us to better understand and help you with this question, we need more details about what do you need to hide. As per I could understand, you would like to hide the People's page on Project settings, is that correct? About the access to external…

Hello Harry, Thank you for reaching out to Community! I saw that you created a ticket with our support related to issues with customer permissions and also they are duplicated on the customer's list. Since a support engineer is already checking this issue, I believe it would be better to also mention this one, because they…

Hi Ryan, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Once the…

Hello Eleanor, Welcome to Atlassian Community! When using Atlassian access or User management, currently, there is no option to bulk edit, delete, deactivate users. There are some feature requests suggesting the implementation of this ability: * Bulk Edit/Delete Users * Revoke Application Access in Bulk Please, click on…

Hello Shpendi, Thank you for reaching out to Atlassian Community! When creating a ticket in the customer portal, the customer can share the ticket with the entire organization or make it private. To share with only one person, they need to add this person as a participant using the "Share" option after the ticket is…

Hello Preethik, Welcome to Atlassian Community! There was an update on the feature request that suggests the implementation of the ability to edit workflows: * Ability to edit workflow in Next-gen project Hey y’all, The team is working really hard on introducing this feature. We’re working out some critical bugs and will…

Hello Kris, Welcome to Atlassian Community! Checking the details of your site, I see that your Jira is Standard plan but Confluence is Free, that's why this message is appearing when adding a new user. When inviting a new user, as Confluence already reached the limit of 10 users, you need to uncheck Confluence or disable…

Thanks Rojan. I brought up the idea for an article and I'll create one guide for customers here in Community. It will be posted probably by the end of next week. In regards to introducing customers to the customer portal, usually, I don't see questions from customers about the portal here, only from agents or…

Hello @Roman Balakin, For the features that I shared on my previous response, only the Roadmap Epic filter in next-gen projects had an update. Please, check the comments for more details. Is there any specific feature that you need an update? Please, make sure to watch and vote for the feature to receive notifications.…

Hello Christian, Thank you for reaching out to Atlassian Community! The approval feature is currently only available for Jira Service Desk projects. With that said, it's not possible to add approval to a Software workflow. Also, the approver is for status, it's not possible to approve values for custom fields. There is a…

Hello Benjamin, Thanks for reaching out to Community! When a customer creates a ticket, only the reporter will have access to the ticket in the customer portal and also permission to comment, unless they share the ticket with other customers or organization. If a group of email like customer_service@otherorg.org is added…

Hello Vladimir, Welcome to Atlassian Community! When a user is deactivated, we need to grant access to the site again on the Administration's page, it's not necessary to verify a domain and activate the user on "Managed accounts". As a site-admin, you need to go to > Administration > Users. On this page, you can filter to…

Hello Jane, Thank you for reaching out to Atlassian Community! The ability to restrict comment in Jira Cloud, currently, is available only for Classic projects. Testing here and also checking the feature requests, this option was added recently for the new issue view, but not for next-gen. Based on that, I created a…

Hello greeshma, Welcome to Atlassian Community! When using Jira Service Desk, we can link one Issue type for each Request type. With that said, it's currently not possible to link more than one Issue type to a Request type. You can only use the same Issue type for different Request types. There is a feature request…

Hello Elise, Welcome to Atlassian Community! Next-gen projects are independent of other projects, so custom fields, versions, issue types are specific for each project and can't be used to another next-gen or classic one. With that said, answering to your question, it's not possible to add versions created on a project on…

Hello Lee, Welcome to Atlassian Community! When an admin go to the project settings and it shows that some permission is missing, it means that the user was not added to the project. Even having a license and administration permissions, if the person who created didn't add you to the project, it will show that you don't…

Hello Michelle, Thank you for reaching out to Atlassian Community! Searching for workarounds to add request participants, there is an option using Automation for Jira. I tested an option in order to try to copy a value from the field Approvers to the Request participants, but it didn't work. The option that works is to add…

Hi Doug, Thank you for reaching out to Atlassian Community! Since this error happens only on chrome, it can be related to the browser or your profile in chrome. If clearing cookies and cache and disabling extensions don't work, it may be related to your profile. To confirm that, you can try to login to Jira using Chrome…

Hi @johnny wyatt Thank you for reporting this. I updated the link and it should work normally now. Regards, Angélica

Hello Matt, Welcome to Atlassian Community! Checking the information on your site, I saw that "rstest" is the Org Admin. I see that your site has few users and you have two accounts, the one with your name and the other one as the "rstest". Please, open an incognito window and go to admin.atlassian.com and login with the…

Hello Phil, Welcome to Atlassian Community! Following the steps you mentioned on my Standard Jira site, the new next-gen projects were created as private. Have you tested creating more than one project? Is it happening with a specific template or all templates? Regards, Angélica

Thank you for checking, Michelle. If the error message shows, it means that the value added to the field is still not valid. Have you checked all request types? Can you test by removing the field and adding again with a new value?

It's not possible to rollback the implementation, the only option available is to completely remove SAML. Please, check the section below for more details: * Remove SAML single sign-on

Hello Rojan, Thank you for reaching out to Community! I searched for documentation about the customer portal and I found only documentation for Administrators and Agents, nothing specific for customers. The customer portal doesn't have many options and has few menus, I believe that's the reason why there is no…

Hello Ruth, Thank you for reaching out to Atlassian Community! Testing using the details you provided, I was able to check that on the iOS app, the fields will be ordered alphabetically and on Android, there is no specific order. Since it doesn't follow the same order as the screen scheme and there is no option to edit the…

Hello @Kyrylo Filipenkov, Welcome to Atlassian Community! On Jira Service Desk, we can change the email address for customer notifications, but this option won’t change the sender full name. With that said, even changing the email, when an agent post a comment or when the ticket is transitioned, customers will receive a…

Hello @Curt Holley and @Reiss Snooks, Thanks for reaching out to Community! The Request Access feature is very simple for now, so currently, there is no option to disable or edit the notifications that users will receive. There is a feature request suggesting improvements for Request access: * Improve Request Access…

Hello Gil, Thank you for reaching out to Atlassian Community! Reading your use case, I believe that the best option is to add the previous assignee as a watcher or create an automation to mention an administrator or someone that can triage the tickets to assign it to another agent. By default, the user should auto watch…

Hello Hanna, Thank you for reaching out to Atlassian Community! When this message appears it may be related to permissions to edit the filter or the filter was indeed created by another user. Did this user have another account that was deactivated? As it shows only the name on that message, is there any other user with the…