Angélica Luz Atlassian Team

Hello Iman, Welcome to Atlassian Community! Thank you for sharing the information, I was able to confirm that there was a bounce on his email. 550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [SY3AUS01FT015.eop-AUS01.prod.protection.outlook.com] I removed this bounce and the email should be received now.…

Hello Ronit, Thank you for reaching out! I tested on my local Confluence and I was able to replicate the issue twice. Both of the times I was in a different space. The first time it didn't create the issue, but then the second time it was created and the issue didn't happen anymore on any page. After that, I was able to…

Hello Jon, Thank you for reaching out to Atlassian Community! Testing using the details you provided, I wasn't able to replicate the issue. I created a new Number field and added it to the project. When creating a ticket, I was able to add 1.5 and the ticket was created with no issues. I also tested it on a next-gen…

Hello Tomas, Welcome to Atlassian Community! On Jira Service Desk, it's possible to customize the customer portal by changing its color, banner, announcements and for the cards, it's only possible to add an icon and change its name and description. For more information, please check the documentation below: * Customize the…

Hello Karel, Thank you for reaching out to Atlassian Community! It's possible to let the project open to anyone on the internet and also possible to not allow them to search for other users. To let the project open, please go to Project settings > Customer permissions > Who can access the portal and send requests? > Anyone…

Hello Max, Thank you for reaching out to Atlassian Community! On Jira Service Desk it's possible to export the list of all customers, but not specific for a project. To export all customers from the site, you must go to > Administration > Jira Service Desk > Export customers or > User management > Jira Service Desk >…

Hello Roman, Thank you for reaching out to Atlassian Community! When creating an automation, it will run for all tickets created after the automation was created. As per the details you provided, you would like that the automation removes comments already added, so if that's the case, it won't be possible. It's possible to…

Hello Vikas, Thank you for reaching out to Atlassian Community! It's possible to create an automation that will copy a comment from a Jira Software ticket and paste on Service Desk ticket when they are linked. Please, go to Jira settings > System > Automation rules. It's necessary to create on this page because it will be…

Hello jmarko, Welcome to Atlassian Community! On Jira Service Desk, when we add customers to a project, they will be able to see and create tickets for all Request types. Currently, it's not possible to restrict what Request types will be available for each customer or group of customers. There is a feature request…

Hello Eduardo, Thank you for reaching out to Atlassian Community! When an agent creates a ticket on behalf of the customer or makes any change on a ticket, customers will receive a notification showing the full name of the agent who made the change. This is hard-coded and currently, it's not possible to change. There is a…

Hello Maximilian, Thank you for reaching out to Atlassian Community! On next-gen project, currently, there are only three types of statuses: To Do, In Progress and Done. It's not possible to configure the type of status of each column. The first one will be To Do and the last one Done and the statuses between those two…

Hello Julia, Thank you for reaching out to Atlassian Community! When adding a Quick filter to a board, currently, it's necessary to add the JQL, it's not possible to search by saved filters. It will be necessary to go to the filter, switch to Advanced/JQL in order to copy the JQL and paste it into the quick filter search…

Hello Craig, Thank you for reaching out to Atlassian Community! Just to make sure we are on the same page, I would like to know if you need the template for customer notifications or agent notification. If it's related to customer notification, the "Request created" is the same for classic and next-gen. If it's related to…

Hello dforson, Thank you for reaching out to Atlassian Community! I can see that you are a member of the groups jira-software-users and administrators, so as an administrator you can add yourself to projects. If you want to see a project, go to the projects page and on the right side, click on … > Project settings and add…

Hello Ludmila, Thank you for reaching out to Community! Testing using the details you provided, we were able to create a rule that works with Classic projects. Somehow, the automation doesn't recognize the Epic fields on a next-gen project, but it works perfectly for a classic. Please, give it a try and let us know how it…

Hello Annabelle, Welcome to Atlassian Community! The option to view the request is related to the customer portal and this option only appears when the request type is not empty. I see on the screenshot that the field was not filled, that's why the link is not appearing. Please, select a valid request type and refresh the…

Hello Ildar, Welcome to Atlassian Community! I see that you are a user from 4 Cloud sites and two of them have Jira Software. One has Jira Software Standard and the other is Free. Can you please let us know if you are talking about the Standard or Free? You mentioned that you added the payment methods, so I believe you are…

Hello Nouria, Welcome to Atlassian Community! There are two options to change the language in Trello. 1 - On the top right, click on your profile picture > change language > select the desired language. 2 - If the option above is not available, then you must change it on your Atlassian account. Go to…

Hello Emily, Welcome to Atlassian Community! When the new view is enabled it should show correctly for all tickets on Classic and Next-gen projects. I'm not sure if that's your case, but there is a bug when opening the ticket thought the notification panel: * New navigation's Comment notification will redirect user to old…

Hello Alexander, Thank you for reaching out to Community! On Confluence cloud, currently, it's not possible to change the author/creator of a page. There is a feature request suggesting the implementation of such ability: * Ability to change the author of an existing page Please, click on vote and watch to receive updates…

Hello Yang, Welcome to Community! I saw that you created a ticket with our support and the issue was already resolved. The issue is related to a bug: * Jira Issues Macro not able to retrieve Jira's metadata In case anyone sees this thread, the best option is to contact support on support.atlassian.com because it's…

Thank you for the details, Dominik. Regarding the Issue Types, there is a feature request suggesting improvements, because if we change the language and create a new project, it will create duplicated Issue Types. The feature mentions Japanese and I was able to replicate with Portuguese as well. * Improve i18n experience…

Hello everyone, Thank you all very much for reaching out to Community! I read your comments and since there are different bugs related to attachments on the new issue view, I'll post here the ones I found and I kindly ask you to check in order to confirm if it's indeed one of the bugs you are facing: * New issue view fails…

That's awesome, Florian. I'm glad that I could help! Have a good day!

Hello Scott, Welcome to Atlassian Community! On the Free plan in Confluence, it's not possible to change permissions of a space, so any Confluence user will be able to view, add and edit pages and spaces. * Permissions and restrictions in the Free plan With that said, the "Anyone" means that any user added to the site will…

Hello Alessia, Welcome to Atlassian Community! Just for a better understanding of the issue, I would like to know if you are importing the tickets to a classic or a next-gen project. If it's a next-gen, there are many fields that are currently not supported, that's why it might not appear after you import the CSV. *…

Hello James, Welcome to Atlassian Community! As per the details you provided, I understand that you want to change the email address of the notifications, please correct if I'm wrong. If that's the case, there are no limitations to that in the Free plan. First, you need to verify the domain for an organization. Please,…

Hello Vishal, Welcome to Atlassian Community! When adding the ${recipient.name} on the customer notification, it will get the customer's full name, so if they didn't change their full name on the first login or didn't change their public name on the Atlassian account. If it's a customer account only, please go to the…

Hello Damien, Welcome to Atlassian Community! On next-gen projects, only the last column adds a resolution to tickets and in Jira tickets are considered closed by the resolution and not by the status. With that said, if the sub-tasks are not moved to the very last column on the board, it will not be considered as closed…

Hello Florian, Welcome to Atlassian Community! This issue happens when the widget add-on was not correctly installed, so we need to uninstall and install it again. I did the above and now I need you to go to the widget page to test if it will load correctly. If you face any issue, please let us know. Regards, Angélica