Angélica Luz Atlassian Team

Hi @Rodrigo Palermo Gibin, You need to login on jira.atlassian.com to be able to watch and vote.

Thank you for sharing @[deleted] Hope you have a great day!

Hello Rodrigo, Thank you for reaching out to Atlassian Community! When using Dashboards in Jira, currently, the gadgets will fit on the column it was added and it's not possible to change the size of a single gadget. There is a feature request suggesting improvements for that: * Dashboard layout should be more flexible…

Hello Stuart, Welcome to Atlassian Community! Thank you for the details. Testing on my local site, the option to clear formatting is greyed out when a text with no formatting is selected. If we add some formatting on a text and select this text or only click on it, then the option will be enabled. Just for a better…

Hello @GameDev, Thank you for reaching out to Atlassian Community! When using boards on next-gen or classic, it's not possible to change the view to look like a Roadmap. For that, there is no feature request, but there is one suggesting the ability to view Sprints in the Roadmap: * As a Jira Software project administrator,…

Hello @Neeraj Kumar, Welcome to Atlassian Community! On the customer portal, it's not possible to add dynamic fields. This is only possible using some add-on. You can find some examples here. There is a feature request suggesting the implementation of this ability: * Use of dynamic fields on forms Please, click on vote and…

Thank you for the details, Francisco. Testing on my local site, I was able to replicate the same issue. Based on that, I created a bug for our dev team to check what is causing this behavior: * Open Pull Requests not showing as "Warning" on Releases Please, click on "This affects my team" and also Watch to receive future…

Hello @[deleted], Welcome to Atlassian Community! Thank you for the details. I understand what you would like to do. A feature in Jira that would allow other users that are not the reporter to receive notifications is the "Watchers". In this case, Watchers must also be a licensed user, so, in my opinion, it would not be a…

Hello @excorpman1, Welcome to Atlassian Community! When deleting a user from a site, their contribution won't be deleted. With that said, the best option, in this case, is to set the user as inactive, remove their contribution manually on the tickets, or use an API to delete the comments. After that, delete the user from…

Hello Juan, Welcome to Atlassian Community! Next-gen projects are independent of other next-gen and also from Classic projects. With that said, when creating a new field on a next-gen, it will be available only on that project, it will not be shared. If you need to create a field to use on other projects, you will need to…

Hello Orchid, Welcome to Atlassian Community! When managing your profile, you can change your full name and public name. The public name is what appears here in Community, for example, and the Full name is what you and your teammates will see when using a Cloud site. For more information about what you can change, please…

Hello Nick, Thank you for reaching out to Atlassian Community! When using API for next-gen projects, currently, it doesn't show explicitly if it's next-gen, but what defines it is the "Simplified". Using the example you posted, we can see that it's a next-gen because it shows Simplified: true. "self":…

Hello @Wojciech Rydarowicz, Thank you for reaching out to Atlassian Community! To connect your Cloud site with GSuite, you need to go to Cog Icon > User management. On this page, the option will be visible on the left sidebar. * Connect to G Suite Or, you can also go to admin.atlassian.com > Select the organization >…

Hello Austin, Welcome to Atlassian Community! When using Jira Service Desk and Confluence, it's possible to link one space to per project and customers will be able to search the pages in the customer portal. * Set up a knowledge base so customers can serve themselves A workaround, in this case, is to open the desired…

Hello Uma, Thank you for reaching out to Atlassian Community! On the Roadmap of next-gen projects, the Epics are ordered by created, but it's possible to change that by dragging and dropping it. Since it's not possible to get the JQL of the roadmap or change the filter, it will depend on how your team organizes the…

Hello Kristin, Thank you for reaching out to Atlassian Community! When using Jira Service Desk Server, currently, there is no API to delete customers. With that said, it will not be possible to automate this. There is a feature request suggesting the implementation of such ability: * Remove a customer using the JIRA REST…

Hello Dennis, Welcome to Atlassian Community! Testing on my local site, the API only returns if it's a next-gen or not. I also tested the Jira Cloud REST API to get all the projects to check if it would show the template of the project, but it doesn't. Based on that, I created a feature request suggesting to show this…

All the Epics have a color, by default on the new issue view or next-gen, it's purple. You can change the color directly in the ticket by clicking on the color: If you are using a classic project, you can also change it by clicking on Epics (Epic panel) on the backlog and then clicking on the color selector:

Hello Francisco, Thank you for reaching out to Atlassian Community! When an issue has an open pull request, it should appear on the Warning tab as mentioned on the documentation: * Use the release page to check the progress of a version With that said, I would like to know if you have enabled this type of warning. On the…

Hello @Stakater SRE _ 1, Welcome to Atlassian Community! When using next-gen, currently, there are no APIs available to create this type of project via API. For more details, please check the documentation below: * Jira Cloud next-gen projects and the effects on the REST API There is no public REST API available to create…

Hello Pierre, Welcome to Atlassian Community! When using Jira Service Desk next-gen projects, the limit of fields in a project is 50 and it's not possible to increase it. * Customize a request's fields in next-gen service desks With that said, if you need more fields it will be necessary to use Classic projects. To migrate…

Hello @Demetrius Schneider, Welcome to Atlassian Community! I installed the same add-on on my test site and the message also appears, so I believe this is a limitation that we currently have on the Jira for Mac and Jira mobile where some add-ons don't work. There is a feature request suggesting the implementation of such…

Hello Dāvis, Welcome to Atlassian Community! When we login on an Atlassian product or login on id.atlassian.com with one account, it means that any Cloud product that we access using the same browser will automatically be logged in with the current account. It happens due to the Atlassian account migration that happened in…

Hello Jenne, Welcome to Atlassian Community! I know it has been a while since you posted this question, so I would like to know if you were able to login with your account. When using Jira Cloud, we can use the option "Continue with Google", so since you are using a Gmail account, you can use this option to log in to your…

Hello @[deleted], Thank you for reaching out to Atlassian Community! When using next-gen projects, for tickets to be removed from the Done column, it must have a resolution. If a ticket doesn't have a resolution in Jira, it will still be considered Open. With that said, if you moved the tickets from another project…

Hi Jonathan, Thank you for the details. Following the steps you mentioned, I added the approval step on the workflow and added the same field (Approvals). After that, I added the field as hidden on the form with the default value, which is my test account. The ticket was created with the default value and no notification…

Hello Jesse, Thank you for reaching out to Atlassian Community! Since you mentioned, I assume that it works normally on other browsers, like Chrome, Safari, Edge, for example. Please, correct me if I'm wrong. Have you tested in Firefox using incognito mode or disabling all extensions? Have you tested in Firefox using…

Hello @Dr_ Bernd Neidl, Welcome to Atlassian Community! I can see that you are the only org administrator in this organization so only you will be able to add other org admins. Please, go to admin.atlassian.com > Select the Organization > Settings > Administrators > Add administrators. For more information about the…

The resolution will be posted directly in the Bug ticket where our dev team posts updates. Please, click on "Start watching this issue" to receive the updates.

Hello @lffl, Welcome to Atlassian Community! When subscribing to Jira and you are the site administrator, you can add other accounts as admin and also change the main billing contact. With that said, using your Gmail account, you must go to Jira, click on Cog Icon > User management, and invite your company account and…