Angélica Luz Atlassian Team

Thank you for the details, @Ido Niv. Checking on another tool, I'm able to see that you had 3 accounts on the site and two of them are a Gmail account. One Gmail account is deactivated, which probably is the one you access Bitbucket and the other one is active and the only site admin in Jira. The Gmail you need to use to…

Thank you for the details, @terminator. Checking their addresses, there are no blocks or bounces on our side. Also, they are not listed on your Cloud site, so it seems that they were not invited yet. Also, I saw that you are a Jira Software user only, with no admin access, so please, talk to your site administrator (the…

Hello @Rodriguez, Jhon Ronald, Thank you for reaching out to Atlassian Community! On Jira Service Desk next-gen projects, the field "Resolved" is empty because tickets are closed without a resolution. This field is populated with the date that a resolution was added to the ticket and this works only for Classic projects. I…

Hello John, Welcome to Atlassian Community! When we add value on Message Threshold, the email will be blocked for 15 minutes after the threshold is reached. I tested on my local site and the email was unblocked after this time, I counted and it's 15 minutes. It doesn’t show the exact time because it took a while until Jira…

Hello @Šimek Miroslav, Thank you for reaching out to Atlassian Community! Tickets in the customer portal are visible when a valid Request type is added. With that said, when a customer creates a ticket using the portal or the email channel, the Request type is automatically filled. After that, if an agent moves the ticket…

Hello @imran.ahmed, Welcome to Atlassian Community! When exporting issues in Jira Cloud, since the usernames were removed due to GDPR, it may show the users' ID. This issue was reported as a bug because since it shows the ID, it's not possible to identify who is the reporter/assignee: * CSV export contains username for…

Hello @Cathrin Ehgartner, Allow me to step in to explain the reason why you are facing this issue. Checking the details of your site, I see that there are 9 users for Jira Software and 10 for Confluence. I can see that you are a Trusted user on the site, it means that you can invite new users, but not to select what…

Hello @Ido Niv, Thank you for reaching out to Atlassian Community! I can see that you have two accounts on the site. One account is a Gmail and the other one is a custom domain. Your admin account is the Gmail one, so please, log out of your account or open an incognito window and access Jira using your Gmail. After that,…

Hello @terminator, Welcome to Atlassian Community! Checking the details of your site, I can see that there are two active users. One is a Yahoo mail and the other is a Hotmail and both were active on the site today. Was the issue resolved? Did the user received the invitation and was able to login? If the issues still…

Thank you for the details, @Ben Van de Vyver. You can use our REST API to create tickets using your custom form. * JIRA Service Desk REST API Reference * Integrating with Jira Service Desk You can also reach out to our developer community in case you have more questions about APIs and development of your own customer…

Hello @El Comercio Paraguayo, Welcome to Atlassian Community! For Jira Server, the supported PostgreSQL databases are 11, 10, and 9.6. PostgreSQL 12 is currently not supported. For more information about the supported platforms, please check the documentation below: * Supported platforms Regarding PostgreSQL 12, there is a…

Hello @jjoachim, Thank you for reaching out to Atlassian Community! When it comes to Workspace, currently, it's only possible to change the workspace name, ID, and privacy. There is no option to customize to add more columns. * Create your workspace I see that you already created a feature request suggesting this ability,…

Thank you for the details, Bram. This issue that you are facing is related to a known bug, where the boards are not deleted when the project is deleted. * Boards not always deleting with project deletion Please, click on "This affects my team" and also watch to receive updates about the fix.

Hello Ido, Thank you for reaching out to Atlassian Community! Testing on my local site, I can see that the priority icon is not shown on any type of board. I tested on Kanban and Scrum of next-gen and classic projects and even though the field shows correctly when using Jira on the Web version, the same fields are not…

Hello Iva, Welcome to Atlassian Community! Checking the details of your profile on the site, I was able to see that you are part of Confluence users and Jira users, but not Jira Software users. If you are not able to access Jira Software projects anymore, you need to check with your site administrator to add the group to…

Hello Craig, Welcome to Atlassian Community! When we can't access issues, projects, dashboards, and so on, the first thing that it's necessary to check is if we have permission. With that said, I would like to know if you confirmed with your administrator if you have permission for the project where the tickets are…

Hello @Eamonn McHugh-Roohr, Welcome to Atlassian Community! Just for a better understanding of the issue and also to make sure that we are talking about Confluence or Jira, can you please share with us the link that you are redirected to? Please, just make sure to remove the site domain and let the rest of the URL, for…

Hello @Bram Van Der Stock, Thank you for reaching out to Atlassian Community! Just for a better understanding of the issue, I would like to make some questions. When deleting a project, the board should also be deleted, so I would like to know if you deleted a Classic or a Next-gen project. Can you please share with us a…

Hello @Jarryd Addinall, Thank you for reaching out to Atlassian Community! For your colleague to access a project on the new instance, it's necessary to give them permission on the site and on the project. With that said, a site administrator must add them by going to Cog Icon > User management > Invite users. After that,…

Hello @Bhartesh Jain, Thank you for reaching out to Atlassian Community and thank you for sharing all the steps. I created the same automation rule on my test site and I was able to replicate the issue. The cloned comment with an image is showing "Failed to load". Based on that, I created a Bug for our dev team to check. *…

Hi Tawana, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support related to the same question and they are already helping you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus…

Hi @Steen Ole, Indeed they didn't reply to my last message. The last update is the one from January that they changed the status to Short Term Backlog. I added a new comment on the bug mentioning them and hopefully, they will add an update.

Hello Yair, Thank you for reaching out to Community! The ability to customize the login page was implemented only in Service Desk Server. For now, we must wait until the feature be implemented in Cloud. I sent a message to the team responsible for this feature asking if there are any plans to add this feature also in…

Hello everyone, I know it has been a while since this question was posted, but I would like to share how Tasks or other issues can be closed nowadays. If using a next-gen or a classic project with the new issue view, the Task can be closed by simply clicking on the status and select the status that is Green, that by…

Hello @Patricia Sium, Welcome to Atlassian Community! On Jira Service Desk Cloud, currently, it's not possible to enable or disable Captcha for issues created on a login-free portal. Actually, the portal already uses Google's invisible captcha, so if Google checks that the email account is not a bot, it will not show the…

Hello @CONNIE NGUYEN, Thank you for reaching out to Atlassian Community! Testing on my local site and searching for similar cases, I found out that this issue is related to a known bug: * Page tree macro CSS problem Please, click on "This affects my team" and also Watch so that you are notified when this is fixed in a…

Hello @Ionut, Thank you for reaching out to Atlassian Community! Searching for similar add-ons, I found two that might help you: * Content Tools for Confluence * Smart Terms for Confluence - Glossary If none of this helps, I would suggest that you contact their support to ask if they have a feature request or plans to…

Hello @Sujaira, Thank you for reaching out to Atlassian Community! It's possible to import JSON files in Jira, but I'm afraid to say that it's not available to do that using API. When going to Cog icon > System > External system import there is an option to import using JSON. For more information, please check the…

Hello Keith, Thank you for reaching out to Atlassian Community! Just to make sure that we are on the same page, I would like to know if this is happening when you add the PDF or Excel on a page and then try to add these files on a macro on another page. If that's the case, both issues were reported as a bug: * Office Excel…

Hello @Ben Van de Vyver, Thank you for reaching out to Atlassian Community! The Widget feature is currently only available for Jira Service Desk Cloud. For Server, there is a feature request suggesting the implementation of such ability: * As a service desk customer, I would like the ability to embed the service desk…