Angélica Luz Atlassian Team

Hello @busypeople, Thank you for reaching out to Atlassian Community! I'm glad that you found the article and that it helped. Regarding the emails received on Jira's mail handler, since it's not a real mailbox, it's not possible to access the messages. On Jira Service Desk, it's possible to access the logs to see what…

Hello @Cathryn W, Welcome to Atlassian Community! When using the new issue view, currently, the description added to fields are not visible when editing an issue. There is a feature request suggesting the implementation of such ability: * Ability to view custom field description in the new issue view Please, click on vote…

Hello @Morteza Parvini, Welcome to Atlassian Community! The new editor for Confluence is currently only available in Cloud and according to the feature request for Server, there are no plans to implement this on Server and Data Center. * Implement Confluence Cloud new editing experience in Confluence Server and Data Center…

Hello @Sahar Yacout, Thank you for reaching out to Community! In order to use GSuite, it's not necessary to subscribe to Atlassian Access. * Connect to G Suite If you need to use SAML and connect to another identity provider, then it would be necessary to use Atlassian access, but for GSuite only, it's not. You can find…

Hello @[deleted], Welcome to Community! We still don't know when it will be fixed. I see that you added a comment asking for an update on the bug and also, someone from Atlassian added an internal comment asking for an update. Checking internally, I see that they are already talking about rolling out a fix for this bug, so…

Hello Ryan, Welcome to Atlassian Community! On Jira Service Desk Cloud Free, you can add three licensed agents only. It's possible to add more users, but they won't be able to access your site, because they won't have a license. If you want to add more than three, just make sure to uncheck the products before inviting…

Hello @Konstantin Burtz, Welcome to Atlassian Community! This issue that you are facing is related to a known bug, where sprints are not deleted when the board/project is deleted: * Unable to delete orphan sprint * On agility projects, related sprints remain active after a board is deleted Please, click on "This affects my…

Hello @d.kirsching, Thank you for reaching out to Atlassian Community! This issue that you are facing was reported as a bug. It happens when copying a comment with an image and it also happens if a ticket is cloned. * Cloned comments using Automation shows images as "Failed to load" Please, click on "This affects my team"…

Hello David, Thank you for reaching out to Atlassian Community and thank you for the details. I believe that this behavior might be related to the automation because if it shows that you did something that you didn't, it's probably the automation doing it on your behalf. To confirm if that's the case, please go to Project…

Hello Marie, Thank you for reaching out to Atlassian Community! Testing on my local site, I was able to replicate the same issue and it happens because the editor for the Description fields in the portal is a simple text box and it's not possible to format any text. The editor that customers see after the ticket is created…

Hello @HollaDieWaldfee, Thank you for reaching out to Atlassian Community! When using Jira Service Desk, it's possible to check the email logs to see which emails created tickets and others that were rejected. Go to Jir administration > Applications > Email requests. On this page, you can click to view the logs for the…

Hello @Genius IT, Welcome to Atlassian Community! I saw that you created a ticket with our Trello support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Once the ticket…

Hello Mike, Thank you for reaching out to Community! I saw that you created a ticket with our support and they created the feature request. * Ability to rename JIRA Service Desk approval buttons on customer portal Regarding adding the approval for more statuses, when we select a status to add an approval, it's possible to…

Thank you for the details, @Šimek Miroslav. Tickets will be visible in the portal when the request type is filled, otherwise, it will be visible only for agents when viewing the ticket in Jira. When you say that you added your account to their group, do you mean the Organizations, is that correct? If that's the case, the…

Hello @Suporte AGTI, Thanks for sharing! I'm glad that it was resolved. If there is anything else we can help with, please let us know.

Hello @Areeb Akhterr and @Steven Wakeman, Welcome to Atlassian Community! The issue that you are facing is a bug that affects Headings added in a table cell. * Headings are being duplicated on Table of Content Macro if placed inside a table Please, click on "This affects my team" and also watch so that you are notified…

Hello Joe, Welcome to Atlassian Community! When it comes to LDAP integration, this option is currently only available for Server and Data Center. There is a feature suggesting support for LDAP in Cloud as well: * Support LDAP integration with Cloud Please, click on vote and watch to receive updates. On Cloud, you can…

Hello Giovanni, Welcome to Atlassian Community! On Jira Cloud, for Time in Status, currently, there is only a gadget that shows this information and it's very simple. For reports, it would be necessary to use an add-on. I found some on our marketplace that may help you: * Time in Status * Time in Status for Jira Cloud *…

Hello Isabelle, Welcome to Atlassian Community! Checking the details of the site, I can see that you are a member of the group confluence-users only, that's why you can't access Jira because your site administrator didn't give you permission for that. Please, talk to your site administrator for them to add you to the…

Hello @SIVARAMA KRISHNA, Welcome to Atlassian Community! Checking our documentation and feature requests, I didn't find any API that allows the deletion of a column. If it's next-gen, the column is specifically a status and also it's not possible to delete a status using API. You can find the available APIs for Boards on…

Hello Juan, Welcome to Atlassian Community! Checking details of some add-ons and also some similar cases, I'm afraid to say that Asset management add-ons currently don't support next-gen projects. On the documentation of Insight, they mention this restriction: * Integrating Insight with Jira There is a feature request…

Hello @Dave, Welcome to Atlassian Community! Checking the details of jira@cfgrouping.atlassian.net, this email is related to a Cloud site. Since the site has Jira Service Desk, I believe that your client is a customer on cfgrouping.atlassian.net, that's why they are receiving notifications. On the email notification, there…

Hello @Lucy Markewicz, Welcome to Atlassian Community! I sent this question to the Trello team for them to check what may be happening since you can access normally using the app. While we wait for their response, I would like to ask you to log in to Trello using an incognito window. This test will help us make sure that…

Thank you for the details. I would like to know the version of Service Desk you are using. There was a bug fixed recently that was affecting some versions and it was fixed for version 4.11.0 and 4.10.1. * 'Organization added' notification is not sent out when Request is shared to Organization during creation If that's the…

Hi Cathrin, I see that Christian has two accounts on the site and the Gmail is the one with administrator access. Unfortunately, there is nothing much we can do. If we create a ticket with support, we will also need Christian's authorization to add you as admin, for example. In this case, the best option is to wait for…

Hello @Suporte AGTI, Thank you for reaching out to Atlassian Community! When a customer is a member of an organization and they share the ticket at the moment its created, the other customers in that organization will receive a notification that the ticket was shared. By default, they don't receive the "Issue created"…

Hello @shyam9797, Welcome to Atlassian Community! On Jira Cloud, currently, there is no option for a single project export. With that said, it's not possible to export or import only one project to a Cloud site, it's necessary to export the entire site and import it to another one. There is a feature request suggesting the…

Hello Jamie, Thank you for reaching out to Atlassian Community! When adding Customers to a project, they must be active or they can't have an account on the site. Testing on my local site, I can see that this error happens when the customer is inactive. Here is the error on the console: "This customer is inactive. You'll…

Hello Alex, Thank you for reaching out to Atlassian Community! Searching for similar tickets regarding SOC reports, I found some documentation that may help: * Atlassian Trust Center * Compliance at Atlassian Atlassian Compliance Atlassian's Service Organization Control (SOC) Reports are certified by a third party and…

Hello Tom, Welcome to Atlassian Community! Checking some documentation and also testing on my local site, I'm afraid to say that there is no option to add a link to an image to open as a popup when using Wiki Markup. Also, when adding a link to an image, if another user is using the new issue view that uses Markdown, it…