Angélica Luz Atlassian Team

Hello @Chris Sewell, Thank you for reaching out to Community! Allow me to step in to share with you that Internet Explorer is no longer a supported browser. It means that, even if we can replicate the issue, the bug won't be fixed. For more information, please check the article below: * Retiring IE11 support for Atlassian…

Hello Ivan, Welcome to Atlassian Community! Thank you for sharing the steps. Testing on my local site, I wasn't able to replicate the issue, so I would like to know more details. Are you able to open this ticket directly on xxxxx.atlassian.net/browse/KEY-123? Since the link that you are clicking is related to a specific…

Hello Dave, Welcome to Atlassian Community! When exporting issues to word, it's expected that attachments are not shown, because this feature was not implemented. Currently, it will show only the name of the image. There is a feature request suggesting the implementation of such ability: * Export issue to Word doesn't…

Hello @Maciej Mickiewicz, Welcome to Atlassian Community! When using Cloud free, the site gets automatically deactivated after 120 of inactivity, but you can cancel the subscription before that directly on my.atlassian.com. On my.atlassian.com, go to Licenses, click on > for the desired site that you want to cancel and…

Hello Blake, Welcome to Atlassian Community! The issue that you are facing is a bug that affects Headings added in a table cell. * Headings are being duplicated on Table of Content Macro if placed inside a table Please, click on "This affects my team" and also watch so that you are notified when this is fixed in a future…

Hello @Md_ Ekramul Islam, Thank you for reaching out to Atlassian Community! I believe that this error that you are facing is related to permissions. When accessing the Project settings > Issue Layout, it's possible for a Project administrator to check the layout, but Screens is a feature that only Jira Administrators have…

Hello Ray, Welcome to Atlassian Community! Testing on my local site, I wasn't able to replicate the same issue. I found a bug that might be related, but it's not regarding the "Send email" feature. * User displayed as removed in CSV exports even though it is active Were the other users added, removed, and readded? Did you…

Hello @Mukund Waghmode, Welcome to Atlassian Community! Testing using the API you mentioned and also the v3 of API, it doesn't show Epic details and Confluence page link. The API that returns an issue with information about Epic is: /rest/agile/1.0/issue/{issueIdOrKey} * Jira Software Cloud Developer Regarding the…

Thank you for testing, @Šimek Miroslav. Since it's a classic project, there is some configuration that we can check. On classic projects, we can change the name of the status to show something different for the customer. This can be checked on Project settings > Request types > Edit fields (for the desired request type) >…

Hello @Sai Sadhu, Welcome to Atlassian Community! The new issue view uses markdown formatting and not wiki markup, that's why the table it's not rendering correctly. You can find more information here: New Atlassian editor The editor in the new issue view uses markdown rather than wiki markup. Right now, if you've added…

Hello Brianna, When creating a ticket, currently the only way to let fields filled is by adding default values. There is a feature request suggesting the implementation of this ability: * Template issue For now, the workaround would be using an add-on. I found two that may help you: * Issue Templates for Jira * Easy…

Hello Trustin, Welcome to Atlassian Community! Thank you for reporting this issue. I was able to replicate the same behavior using Firefox. It was reported as a bug and I added the link to this question and more details. * Missing assignee avatar icon on child issues - Next-gen project Please, click on "This affects my…

Hello David, Welcome to Atlassian Community! When using Jira Cloud, currently, there is no option to customize flags. There is a feature request suggesting the implementation of such ability: * As a reporter, I would like to be able to flag an issue with multiple types of flag Please, click on vote and watch to receive…

Hello @Farbod Ziaee, Welcome to Atlassian Community! Reading the details you provided, I believe that you added a custom email in Jira Core's mail handler and not Service Desk. With that said, you can remove the one you created and add the custom email address directly in the project where is the correct place for the mail…

Hello Carlos, Welcome to Atlassian Community! It's possible to add different SLAs for each priority and once it's changed, the SLA won't be reset. Actually, it's not possible to reset an SLA. There is a feature suggesting this: * Ability to reset the SLA I created this SLA as an example: When changing the priority, just…

Hello @Guillermo Siller, Thank you for reaching out to Community! There is an open feature request suggesting to increase the number of custom fields in next-gen projects: * Increase custom field amount for nextgen projects Please, click on vote and watch to receive updates about the feature. Regards, Angélica

Thank you for the details, Ryan. When a domain is verified, it will show the accounts from your domain that has an Atlassian account. I checked here and it shows that only 8 accounts (including yours) from the domain have an Atlassian account. It means that the other 200+ accounts are not Atlassian accounts and they will…

Hello @roshy45, Thank you for reaching out to Atlassian Community! I can see that you are using Jira Server and for that, it's necessary to use the add-on Trello Connector for Jira Server. * Using the Jira Power-Up * If you're connecting to a Jira Server, you'll first need to install the Trello Connector for Jira Server…

Hello @VACH SITC, Thank you for reaching out to Atlassian Community! When using the widget, customers can view articles only through the widget, it's not possible to configure to redirect them to the portal. There is a feature request suggesting the implementation of such ability: * Open widget articles in the portal…

Hello Chris, Welcome to Atlassian Community! Since you already created a new account, the best option is to talk to your administrator for them to move all tickets where you are the reporter/assignee to your new account or for them to send a reset password for your original account. If you want to try to login using your…

Hello @Jiri Pik, Thank you for reaching out to Atlassian Community! Some shortcuts don't work correctly when using Chrome or Firefox. This issue was reported a while ago and it affects CTRL + Shift + B and others: * Some shortcut keys don't work correctly on editor with Visual mode Please, click on "This affects my team"…

Hello @pavan_kumar_adurthi, Thanks for reaching out to Atlassian Community! If you mean themes by creating a dark theme, for example, it's not possible. In Jira, it's possible to customize colors, logo, title, favicon and it will be applied for the entire site. It's not available the option for each user to use a different…

Hello @Joycemol Joseph, Thank you for reaching out to Community! I tested the API mentioned by @Martin Bayer _MoroSystems_ s_r_o__ and it works normally. It shows the board information, admin, and if the user is active. Maybe this is something related to permission, so I would like to know if you can see this information…

Olá Paula, Gostaria de saber se você ainda está tendo problemas de lentidão no Jira ou se foi normalizado. Caso o problema persista, posso abrir um ticket em nome do administrador do site e colocar você em cópia ou você pode falar diretamente com o administrador para que eles possam abrir o ticket com o suporte. Caso…

It will not force you to upgrade your plan to Premium. Atlassian access is a separated product and you can use it in Free, Standard, or Premium plan. For more information, check the FAQ on the page below: * How much does Atlassian Access cost? Regarding Bitbucket, it's currently not possible to manage on the Atlassian…

Thank you for the information. Customers can see their requests in the portal if they are the reporter, participant, or member of an organization. Since the ticket has a request type, you must confirm if you have permission on the ticket. If you have one of those 3 permissions, can you try to open the request directly?…

Hello @Bharat Singh Shekhawat, Welcome to Atlassian Community! Checking the details of your site, everything seems fine. The site shows as active and a user logged in today. I added the link to your site here and the login page loads normally. Are you facing this issue after adding your credentials? Have you checked with…

Hello Annie, Welcome to Atlassian Community! Just for a better understanding of the issue and also to test here the best option for this case, I would like to know how are you linking this issue to the ticket. Are you using automation to link or to create a new linked issue or are you doing it manually? Are you linking an…

Hello @SIVARAMA KRISHNA, Thank you for reaching out to Community! Checking our API documentation and also similar questions, I didn't find any API that allows setting a custom field as required. On the UI we set this on the Field Configuration Scheme and the APIs available for that are only "GET". * Issue field…

Hello @George Ho, Thank you for reaching out to Atlassian Community! Next-gen projects are independent of other next-gen and classic projects. It means that Epics created on a next-gen will be visible only to that project's board. Also, the Boards in next-gen don't have the Board settings menu, so it's not possible to edit…